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WELL

31 MAIN STREET, BALDERTON, NEWARK, NOTTINGHAMSHIRE, NG24 3LG

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 3 of 3

  1. Review titled Impossible to contact

    Rated 1 star out of 5

    by Anonymous - Posted on 08 October 2022

    When you're housebound and have your meds on automatic renewal for delivery from the pharmacy and things are missing it is impossible to get through to them to report short orders. Tried for over 5 hours yesterday to get through but never anwered just cuts off. It's now after 5.30pm on a Friday and they dont open on a Saturday....hopeless service....apart from the delivery drivers who are very good.

    Visited October 2022

    Report as unsuitable

    Review titled WELL

    Replied on 08 March 2023

    Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team

    Report as unsuitable


  2. Review titled Phone issues

    Rated 1 star out of 5

    by Anonymous - Posted on 28 September 2022

    Phones never answered - tried for hours, when get through told all batteries were flat and might get cut off

    Visited September 2022

    Report as unsuitable

    Review titled WELL

    Replied on 08 March 2023

    Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team

    Report as unsuitable


  3. Review titled All covid appointments turned away

    Rated 1 star out of 5

    by Di Gunstone - Posted on 28 September 2022

    Turned up for my precooked jab to be told very curtly the pharmacist was only doing flu jabs. No apologies given or explanation. Very rude service. Another customer commented she hated going there. As we left other customers were being turned away

    Visited September 2022

    Report as unsuitable

    Review titled WELL

    Replied on 08 March 2023

    Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team

    Report as unsuitable