South West London and St George's Mental Health NHS Trust - Ratings and reviews
Reviews
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Review titled The Monty Python cheese shop sketch!
by Anonymous - Posted on 26 January 2024
The Well-being service advertises itself as offering talking therapies . The posters suggest that these are freely in offer. This is a total lie. They are “on offer “ in the sense that there are months of hurdles, being grilled about the reasons for wanting one to one, and every attempt being made to deflect your one to one request somewhere, anywhere else. It’s the Monty Pythons cheese shop sketch! If you happen to be in contact with another service for anything at all which might have one to one however unsuitable they seize on that. What do they offer? You are contacted and given the third degree about wanting one to one -surprising as the posters suggest this is on offer. The assessor then says the groups are compulsory and that “people who do them often don’t want one to one” So. They offer compulsory general CBT groups after which you are grilled again to justify wanting to be referred on for one to one therapy . If you get through this there is a 8 month waiting list. So the whole process could take a year plus . With a lot of distressing being made to argue and justify wanting such a bizarre thing. As I did not want the groups I was told they couldn’t help me, but that I could seek private therapy! What NHS service does this? This is incredibly poor service and dishonest advertising .
Visited January 2024
Review titled South West London and St George's Mental Health NHS Trust
Replied on 26 March 2024
My name is Winson and I am a member of the Patient Experience team for the Trust. From your comments you are unhappy with the level of service provided by our Wellbeing and Talking therapies services. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. Please can you get in touch with our PALS team so that we can get learning from your experiences so that can give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email [ pals@swlstg.nhs.uk }.
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Review titled Do not take data protection seriously
by Anonymous - Posted on 03 November 2023
I have been dropping off stool samples here for the past couple of years and every time I do I am alsways shocked to be told just to walk into a room and place it into a basket - along with everyone else’s samples. All the samples have the patients name on their pots and some of them even have a letter inside the bag with their home address. I am really concerned that there is a blatant lack of regard when it comes to GDPR. Anyone can just walk in and enter the unattended room and take photos of peoples details of even just take them. I always just stroll in unchallenged and close the door behind me. No one seems to care…
Visited November 2023
Review titled South West London and St George's Mental Health NHS Trust
Replied on 13 November 2023
My name is Winson and I am a member of the Patient Experience team for the Trust. I am very sorry to hear of your experience and that you feel at risk regarding your personal data. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. We would like clarify at which Hospital this occurred. Please can you get in touch with our PALS team so that we can the team to look into this for you and give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email [pals@swlstg.nhs.uk ]
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Review titled Negative Experience
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
I feel worse after the assessment with a member of the team. After going into great length about my mental health and life circumstances, all I was offered was the name and number of a law center. To me it seems like the appointment was a waste of time and energy, and I feel discarded all over again. I wish I had never contacted them. When I tell my GP and specialist this, I hope they will finally start to recognize how this service can be counterproductive, especially since this is not the first or second time they have failed to live up to (their) standards.
Visited April 2023
Review titled South West London and St George's Mental Health NHS Trust
Replied on 26 April 2023
Dear Service User, My name is Winson and I am a member of the Patient experience team for the Trust. Many thanks for your email and for taking the time to share details of your experience. I am sorry that this has been was such a negative interaction for you. In order for us to look into this matter further, you may wish to contact our Experience and Governance Team. Our PALS department is available by email to PALS@swlstg.nhs.uk or alternately, if you wish to make a complaint about your experience you can so either by email to complaints@swlstg.nhs.uk or by calling 0203 513 6150. Once again, I am sorry for the negative experience you have had with our services. Kind regards Winson
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Review titled Worst experience I've had with a mental health service.
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I called to ask about my plan and steps I should take moving forward. They have all my details on record. 1.i was given a service that is not even fo my age group which made me feel worse as I had to call back and tell them, it felt as though they weren't even listening in the first place. 2.i called and spoke to someone who was very rude, I told this man I feel suicidal and I need someone to talk to now and his response was 'well there's no one to talk to now' in a very blunt tone, this made me feel so more worthless...I asked again with all the little strength left in me, after the third time he finally recommended a line and I asked why he didn't say that before , he ignored me and said here is the number, I paused and asked "do you know your dealing with people's life in your hand" and he said yes I know. I expressed how little he just made me feel with my voice breaking and he remained silent and said. "Here's the number" I was very taken a back and asked if he had anything to say...an apology maybe.. He paused for a few seconds and said "sorry you feel that way here's the number" In a very passive aggressive tone, it felt forced and he did not mean it nor bother to act like he meant it. Remind you I just voiced how suicidal I feel and I'm trying to push. I have spoken to a lot of different people in regards to my mental health and no one has made me feel this way until this interaction . After this phone call I cried for about 3 hours straight contemplating my life and if I should be here. That is now how a crisis line should make you feel. My family and friends had to act very fast to protect me from hurting myself, through prayer and love. I'm lucky I have that...but I wonder if it was someone else who doesn't have the luxury of support outside of the crisis team what would have they done?
Visited April 2023
Review titled South West London and St George's Mental Health NHS Trust
Replied on 21 April 2023
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. Many thanks for your email and for taking the time to share details of your experience. I am sorry that this was such a negative interaction for you. In order for us to look into this matter further, you may wish to contact our Experience and Governance Team. Our PALS department is available by email to PALS@swlstg.nhs.uk or alternately, if you wish to make a complaint about your experience you can so either by email to complaints@swlstg.nhs.uk or by calling 0203 513 6150. Once again, I am sorry for the negative experience you have had with our services. Kind regards Jane
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Review titled Did not make an effort to listen
by unhgf54 - Posted on 02 December 2022
Medical review with TRST. The doctor I met was very rude and said that they were not there to listen to me. People who think this way shouldn't be working with vulnerable people. Refused to do the medical review as they had had to repeat three times the same thing. I felt that they found it difficult dealing with a non-English speaker. They did not need to repeat the same thing, they had misunderstood me and refused to make any effort to listen. The medical review was ended before it started and then I heard the doctor make comments about me in the corridor - no confidentiality - to two colleagues.
Visited December 2022
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Review titled South West London and St George's Mental Health NHS Trust
Replied on 05 December 2022
Dear unghf54 My name is Jane and I am one of the Experience and Governance Leads for the Trust. Many thanks for taking the time to share your experience with us; I am sorry that this was a negative one. I believe that you may already have a complaint open with us about this issue; however, if that is not the case, and you would like to raise a complaint, please contact our PALS team on 0203 513 6150 or you can also email our complaints team on complaints@swlstg.nhs.uk Kind regards Jane
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Review titled CMHT has gone down hill
by leomp77 - Posted on 20 October 2022
I've been with Central Wandsworth team for some time and all of a sudden I was discharged - just a letter, I was so upset. I've not had an appointment for several months and they just discharged me with no explanation. After making many many phone calls for the manager to call me back I've heard nothing. I've sent an email to the manager and have not even had a reply from them. This team never used to be like this. I would have regular appointments, good relationships with the team but something has gone very wrong here.
Visited October 2022
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Review titled South West London and St George's Mental Health NHS Trust
Replied on 11 November 2022
Dear leomp77 My name is Jane and I am one of the Experience and Governance Leads for the Trust. I am sorry to learn that you have been discharged from one of our CMHT's without warning; it is clear that this has been extremely difficult for you. Please contact our PALS team on 0203 513 6150 or by email to PALS@swlstg.nhs.uk if you would like us to raise this with the team. You can also make a complaint if you wish by email to complaints@swlstg.nhs.uk Kind regards Jane
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Review titled Rudeness and incompetency of staff
by guideqx73 - Posted on 21 October 2022
I received a phone call from the Kingston and Richmond Assessment Team regarding a referral sent from my GP. The phone call came from a private number. The member of staff spoke in a thick accent which made it difficult to discern who they are, what they are calling about, etc. The call was to inform me that they have once again forwarded my referral on to a service that could help me... which if that was all the call was going to be it wouldn't have been an issue. Instead, it was this extremely long and difficult to understand conversation about what the Kingston and Richmond Assessment Team do, my various ASD and ADHD referrals, the sheer volume of documents attached to my ADHD referral, etc. Of course, I tried to explain that I know what the Kingston and Richmond Assessment Team do and that I know about these referrals; and that the reason the ADHD referral had so much attached to it was due to the failings of the service I kept being referred to and the fact that wires kept getting crossed leading to my continued discharge (How ASD and ADHD gets mixed up is anyone's guess). No matter what I tried to say they kept repeating the same thing. What? You mean I shouldn't be chasing up my ADHD referral after I get mistakenly discharged? I shouldn't worry about what documents have or haven't been sent? If I didn't follow up on this nothing would get done.
Visited October 2022
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Review titled South West London and St George's Mental Health NHS Trust
Replied on 11 November 2022
Dear guideqx73 My name is Jane and I am one of the Experience and Governance Leads for the Trust, I am sorry to learn that you have had such a difficult experience. If you would like to speak to someone in our PALS department about your concerns, or raise this as a complaint then please contact us on 0203 513 6150. Alternately you can email us at PALS@swlstg.nhs.uk or complaints@swlstg.nhs.uk Kind regards Jane
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Review titled Disappointed with CMHT response
by pyxiswf75 - Posted on 26 October 2022
My GP referred me back to Central Wandsworth and West Battersea CMHT as my issues are to complex for the therapist there. They referred me at the end of August and I still haven't heard anything. They have now sent an email but hasn't received a reply. I don't know what else I can do. The person I used to see was amazing, I'm not sure if she is still there but I don't know why they are not getting back to my GP. It's very disappointing as I really need their help.
Visited September 2022
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Review titled South West London and St George's Mental Health NHS Trust
Replied on 11 November 2022
Dear pyxiswf75 My name is Jane and I am one of the Experience and Governance Leads for the Trust. I am very sorry to read of your negative experience with our services. I would advise you to make contact with our PALS department, either by email to PALS@swlstg.nhs.uk or by phone to 0203 513 6150 and we will be happy to look into this matter further for you. Kind regards Jane
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Review titled ADHD service feedback
by Customer - Posted on 27 July 2022
I tried to give feedback on the ADHD service in Wallington. It says on my letter that you want feedback but its really difficult to work out how to do it. The website address is just to the whole website so how is somebody with learning difficulties supposed to find the exact bit?
Visited July 2022
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Review titled South West London and St George's Mental Health NHS Trust
Replied on 06 September 2022
My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I am sorry that you have found it difficult to leave feedback on your ADHD Service. You can easily leave feedback if you use the following link. https://feedback.swlstg.nhs.uk or feel free to email us on pals@swlstg.nhs.uk or call us on 0203 513 6150 and we will be able to take your comments and ensure that they are logged on your behalf. Looking forward to hearing from you.
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Review titled Discharged erroneously and a general lack of competent administration
by guideqx73 - Posted on 18 October 2022
My GP referred me for both ASD and ADHD, at the end of May, via the Kingston & Richmond Assessment Team. My referral for ASD was sent over to Your Health and my ADHD referral was sent to St George's Mental Health. The St George's Mental Health team somehow got ASD and ADHD confused and discharged in mid June me shortly after my initial referral because I was supposed being treated by Your Health for ADHD which was false. My GP had to resend my ADHD referral, at the start of July, with an additional document to clear up that I am being referred to different services for different conditions.We are now in October and the St George's Mental Health team have not done anything. Upon contacting them they claim that my GP has failed to complete certain documents that they claim to have sent over electronically... however my GP never received any documents to complete at any point during this process. I request more information as to what documents had been sent over, so I am able to chase up with my GP, but I was refused. I was not even told how many documents my GP was meant to have and complete. I requested that they resend the documents which they claimed would be done in October at yet my GP did not receive anything yet again.Your Health, the service used for my ASD assessment, managed to correctly use the electronic system to rely documents with my GP so I can only assume that St George's Mental Health team is struggling with their admin processes.The waiting list to get assessed for ASD or ADHD are in excess of a year so to have my referral stuck in limbo due to the maladministration of the St George's Mental Health team is completely unacceptable.
Visited July 2022
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Review titled South West London and St George's Mental Health NHS Trust
Replied on 11 November 2022
Dear guideqx73 My name is Jane and I am one of the Experience and Governance Leads for the Trust; I was sorry to learn of your experience. Having read your review I believe that you already have a complaint open which we are investigating; however, if this is not the case, and you wish to make a complaint, you can do so by emailing complaints@swlstg.nhs.uk or by calling our PALS line on 0203 513 6150 Kind regards Jane
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