South West London and St George's Mental Health NHS Trust
Springfield Hospital, 61 Glenburnie Road, London, SW17 7DJPatient ratings and reviews
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Reviews
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Review titled The Monty Python cheese shop sketch!
by Anonymous - Posted on 26 January 2024
The Well-being service advertises itself as offering talking therapies . The posters suggest that these are freely in offer. This is a total lie. They are “on offer “ in the sense that there are months of hurdles, being grilled about the reasons for wanting one to one, and every attempt being made to deflect your one to one request somewhere, anywhere else. It’s the Monty Pythons cheese shop sketch! If you happen to be in contact with another service for anything at all which might have one to one however unsuitable they seize on that. What do they offer? You are contacted and given the third degree about wanting one to one -surprising as the posters suggest this is on offer. The assessor then says the groups are compulsory and that “people who do them often don’t want one to one” So. They offer compulsory general CBT groups after which you are grilled again to justify wanting to be referred on for one to one therapy . If you get through this there is a 8 month waiting list. So the whole process could take a year plus . With a lot of distressing being made to argue and justify wanting such a bizarre thing. As I did not want the groups I was told they couldn’t help me, but that I could seek private therapy! What NHS service does this? This is incredibly poor service and dishonest advertising .
Visited January 2024
Review titled South West London and St George's Mental Health NHS Trust
Replied on 26 March 2024
My name is Winson and I am a member of the Patient Experience team for the Trust. From your comments you are unhappy with the level of service provided by our Wellbeing and Talking therapies services. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. Please can you get in touch with our PALS team so that we can get learning from your experiences so that can give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email [ pals@swlstg.nhs.uk }.
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Review titled Do not take data protection seriously
by Anonymous - Posted on 03 November 2023
I have been dropping off stool samples here for the past couple of years and every time I do I am alsways shocked to be told just to walk into a room and place it into a basket - along with everyone else’s samples. All the samples have the patients name on their pots and some of them even have a letter inside the bag with their home address. I am really concerned that there is a blatant lack of regard when it comes to GDPR. Anyone can just walk in and enter the unattended room and take photos of peoples details of even just take them. I always just stroll in unchallenged and close the door behind me. No one seems to care…
Visited November 2023
Review titled South West London and St George's Mental Health NHS Trust
Replied on 13 November 2023
My name is Winson and I am a member of the Patient Experience team for the Trust. I am very sorry to hear of your experience and that you feel at risk regarding your personal data. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. We would like clarify at which Hospital this occurred. Please can you get in touch with our PALS team so that we can the team to look into this for you and give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email [pals@swlstg.nhs.uk ]