Surrey and Borders Partnership NHS Foundation Trust - Ratings and reviews
Reviews
-
Review titled A real help
Rated 5 stars out of 5
by Susan Harrison - Posted on 13 February 2024
I would like to say thank you for a wonderful service that has been such a help in my long journey towards recovery. A big thank you to my Mental Health and Well-Being Practitioner especially, who has seen me through from a crying wreck to a strong person able to tackle life's bombshells. My journey started in July last year when I had a day case procedure. The day was traumatic for me and I had a major panic attack, the like of which I had not known before. The nursing staff were kind but didn't have the resource to help and my husband hadn't been allowed to stay with me. I felt frightened and very alone. Thereafter, I experienced panic attacks in stressful circumstances and life became very difficult. I never knew when they would occur and I felt out of control. I didn't feel that I was coping, my confidence was diminishing and I was aware that my mental health was deteriorating dramatically. I sought help from my doctor and accepted that I may need a course of anti-depressants. However, I was very reluctant to take this path, particularly as I was told that medication would take some time to work and that initially I may feel worse. My doctor was extremely reassuring and discussed alternatives to medication. She recommended your service and suggested I try a mental health support App to use daily on my phone. This does help. Enter my Practitioner who was calm and understanding, accepting my crying on the phone as normal and giving me ways of coping. I don't think I was an easy person to deal with but my practitioner was reassuring and gradually it became easier to talk. I needed to make an important decision about treating my condition. This was to repeat the procedure which had triggered my panic attacks or take the path of a fairly major operation with significant risks. I felt that I just couldn't deal with it all. However, I was given strategies to cope, weekly exercises to do and suggestions for building my confidence. A part of this process was to try things that might bring inclination to panic, alongside strategies to cope. With support, I decided to go ahead with the operation, the biggest thing I have ever done. I didn't feel that I would be able to get through the hospital doors, but was given the support I needed. We envisaged a ladder which I needed to climb. Week by week we talked about the next rungs of the ladder and how far I had progressed. I found this process very helpful. My journey to full health is on-going but I am doing well. I am so grateful for the help I received. Of course I still need to cope with anxiety but no more big panic attacks. I am so grateful for your service and can't thank you enough. My journey has been a long and painful but I've made it through. Not once did our talks leave me feeling that I was odd, unusual or needing to pull myself together. Being listened to was so important to me. I have been assured that I can ask for a referral back to your services if necessary. Thank you again.
Visited February 2024
Surrey and Borders Partnership NHS Foundation Trust has not yet replied.
-
Review titled Cold service especially to males
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2024
After an A&E Referral for my husband I had to call them to find out if they would see him. We eventually got an appointment and I could tell that the Dr had decided that she was not going to help him even before he walked through the door. She would not look at him, or speak to him, she just read a report about him from the NAS and asked me the questions. People are tax payers you know, they pay for the NHS so you have no right to treat people like this. I told them the GP did not know what to do, Talk Plus would not agree to help him and he had been in the A&E multiple times. Someone needs to step in and overhaul this service, change the practice manager and put it under special measures or whatever they call it because it is letting down the community and letting down men.
Visited February 2024
Surrey and Borders Partnership NHS Foundation Trust has not yet replied.
-
Review titled Absolutely useless
Rated 1 star out of 5
by Jade - Posted on 14 October 2022
My gp made an urgent referral for my son back in July and it was only September we finally got to see somebody. From then until now we have seen them once, and they have not given us any support whatsoever. It is just change his medication dosage!! Since then we have had another urgent referral to them, and I am still waiting to hear from them. It’s to the point that my 12 year old sons life is at risk because of his mental health! Absolute joke
Visited October 2022
Review titled Surrey and Borders Partnership NHS Foundation Trust
Replied on 26 October 2022
We are sorry to hear this and would like to reassure you that we take all complaints very seriously. As we do not have your contact details, we suggest you contact our Patient Advice and Liaison Service by emailing rxx.palsandcomplaintssabp@nhs.net or calling the team on 01372 216202. They will follow up on your concerns and provide you with advice and support.
-
Review titled Failure after failure
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
My relative has been through various departments of Sabp. Having been referred to Cmhrs the support has been dire, and he has given up hoping for any help he needs. This is placing his life at risk. Between April and July, he had no key worker assigned to him, meaning he got sporadic calls from different members of staff, and a month without any. This meant he had no care plan, nor crisis plan. He was referred to the Home Treatment Team, as he was viewed as being at red risk of suicide. He had visits across a fortnight, and he started to seem slightly more hopeful. This was then stopped, with no real transition plan, for him to go back to Cmhrs. He asked for the regular meetings with these staff members to continue once a week, but this request was denied. His risk of suicide increased, that week, because his request for help was denied, having been given a taste of what help he needed, only for it to be taken away. On his behalf, I have advocated for him to receive help, but to no avail. The Ceo passes concerns to other departments, and the Assistant Directors fail to address complaints. The Area Service Manager has been lethargic in addressing real concerns. Last week, my relative was due to meet his new key worker, but she failed to arrive, and when I contacted the Cmhrs, I was told that no appointment with him had been recorded, and none was in anyone's diary. Since then, he has been dicing with death, taking various cocktails of drugs, to just opt out of the pressure he feels in his brain. Anyone referred to this service, will need an advocate, with hours of time to continually contact people; a view of what their family member/ friend should be entitled to, via Nice Standards; the resources to contact anyone who might possibly be able to help; a list of charities who may be able to take crisis calls; resilience; love; the health to cope with the stress of trying to get help for someone else. Even if you complain, don't expect a response from anyone concerned with the problems. Don't think that because your loved one knows what help might make recovery more likely ,they will receive this. Don't think that they will be given any say in their care. Accept that if they are seen as not engaging in the process and plan devised for them, that the reasons behind this will matter, or be addressed, instead it will be seen as their problem, meaning they will be discharged and will go back to the starting line again. The problems have nothing to do with resources, but instead, much to do with an organisation which is not centred around the people it serves, and which lacks good policies and procedures which work for people in need. I never complain publicly, but I hope this might help people to be prepared for the service they may not receive. Also, to encourage other people to complain to Sabp and the Cqc, because people with mental health struggles do not have the energy to complain, but this is the only way that things might??? get better.
Visited September 2022
Review titled Surrey and Borders Partnership NHS Foundation Trust
Replied on 28 September 2022
We are sorry to hear this and would like to reassure you that we take all complaints very seriously. As we do not have your contact details, we suggest you contact our Patient Advice and Liaison Service by emailing rxx.palsandcomplaintssabp@nhs.net or calling the team on 01372 216202. They will follow up on your concerns and provide you with advice and support.