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Coventry and Warwickshire Partnership NHS Trust - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Mental health team

    by Mental.health - Posted on 05 October 2022

    I have been struggling for as long as I can remember. Last February I asked my GP to refer me to mental health team for assessment. I had multiple appointments booked and all of them cancelled. Most recently I was supposed to have assessment in August, which was cancelled without any knowledge to me, then rescheduled to today (I only received the letter 4 days ago), but today again nobody rang me. I tried ringing them after multiple different departments. I was finally told that yes my appointment was rescheduled for next month. They do not seem to care. I have been begging to be seen, to have some sort of help but they just do not appear to care. I was very upset this morning with the lack of care on their part but all they could say is I need to ring the crisis team as they will be able to talk to me. I do not need to talk to crisis team I need actual help. I need someone to listen and guide me which just is not happening. I feel I am being let down over and over again and honestly because of this I feel more suicidal than ever. I have restarted using strong antidepressants since the last appointment was just cancelled and nobody let me know about it. I can wholeheartedly say that my mental health has gone downhill due to them ignoring my begs for help.

    Visited October 2022

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    Provided by Care opinion

    Coventry and Warwickshire Partnership NHS Trust has not yet replied.

  2. Review titled Difficult to access service

    by user12345 - Posted on 11 August 2022

    Initially took me well over a week to get through to book an appointment at the Rugby Sexual Health Clinic as was frequently told that there were no physical appointments and to ring back the next day at 9am, which I did constantly to no avail. After making a complaint to the council, I was contacted by several people including a service manager to help assist me in making an appointment. Unfortunately, I do not remember this person's name, though I would like to note and thank them for their assistance and understanding. From this, I was able to book the next available appointment for the following week. My initial appointment was professional and the staff I met were very friendly. However, two further things that I have found disappointing. Firstly, I was informed that a telephone consult with a doctor for an assessment and medication prescription would take place 2 weeks from the date of my appointment as this would be when my results were back. At the time I got this call I was out of the UK. The Doctor promptly informed me we could not continue with the assessment because of this he would call me back the following week and hung up. 2 weeks on and I have not heard back. This has delayed my access to the medication I initially went to get a month and a half ago. Perhaps I am missing something, but given it was a telephone assessment the fact that I wasn't physically in the UK wouldn't be such a big deal. If this was a cost thing, I would have gladly called back on my own credit if given that option. Secondly, I requested a copy of my results. The staff member I requested this from seemed very disgruntled while questioning me on my need for it and became very unhappy with my reasoning for requesting this. I was told this would have to be organised on a day the secretary was working and to ring back then. I attempted to ring back on those suggested days to again no get through. I thought this would be more simple to attain than it clearly is and I didn't enjoy feeling like I was arguing my case to get this done despite it being what I assume is a patient right. I gave up on this and went private.Overall, the staff I encountered have been very nice and knowledgeable, though there are some issues in terms of accessing the service that could be improved.

    Visited July 2022

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    Review titled Coventry and Warwickshire Partnership NHS Trust

    Replied on 11 August 2022

    Thank you for taking the time to leave your feedback. We are sorry to hear how your experience has left you feeling. We will ensure your feedback is shared with the manager as we take all feedback very seriously and use it to continually improve. It would not be appropriate for us to discuss your personal situation in detail online, but if you would like to provide further feedback, please contact our Patient Advice and Liaison Service (PALS): Patient Advice and Liaison Service Coventry and Warwickshire Partnership NHS Trust Wayside House Wilsons Lane Coventry CV6 6NY Telephone: 0800 212 445 (Freephone) or 024 7653 6804 Email: PALS.Complaints@covwarkpt.nhs.uk

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    Provided by Care opinion