Bradford District NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Disgusting uk !!!!
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
How disgusted am I in the first response team. We have had no help whatsoever! After trying to ring yet again for an assessment I have been on the phone on hold for 2 hours !!! What is this all about ? Is there actually anyone regulating these phone calls to see if people are actually not just getting paid for ? !!!!! What are people supposed to do in a Chrisis ? This system is seriously letting down the human race and it needs to be externally verified
Visited September 2023
Review titled Bradford District NHS Foundation Trust
Replied on 19 September 2023
Hi, I'm Naz and I work for the Patient Carer Experience and Involvement Team for the Trust. I'm very sorry to hear about your experience via the response you made to the initial post from Jas. It is crucial that First response are made aware of concerns people have when trying to access their support. Therefore I hope you will consider making direct contact with someone from our Trust. Here are two ways you can make direct contact with our Trust so that we can learn from and address the concerns you have mentioned. The Patient Advice and Complaints team is the first point of contact when making a complaint, a claims handler will liaise with you and make sure the appropriate Service Manager / Team Leader listen to and address your concerns, but more importantly learn from your experience and make improvements. You can contact them via email: advice.complaints@bdct.nhs.uk or please call the PACS Team office on 01274 251440. Alternatively you can also contact my team and we will support you to make sure the right Team Leader / Service Manager is made aware of your concerns or to pass on your details to the Patient Advice and Complaints team. The Patient Experience Carer and Involvement Team inbox is involve@bdct.nhs.uk Wali Nazar (Naz) Patient Experience and Involvement Manager
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Review titled Horrible Crisis Team
Rated 1 star out of 5
by Jas - Posted on 13 September 2023
I have been trying to contact the crisis team since 8am on Monday morning it is now Wednesday and still have not been able to get through. My GP and Physiatrist encourage me to call them when in crisis. What is the point when a call handler puts me through but the incompetent team do not log out so the phone just continues to ring. How is a simple task of logging out your system when your not at your desk beyond trained mental health workers?!!!! How are people not to harm themselves when the point of access for help is the crisis team who are highly incompetent?
Visited May 2023
Bradford District NHS Foundation Trust has not yet replied.
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Review titled Bradford children's speech and language therapy
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Bradford speech & language therapy, claim they want to help but you have to chase them for their help even If they're on 'priority' list so they say. Three times my son been accepted and 3 times he's been put back on a list after being accepted, why? It's just all unorganised. 6 months waiting after being priority. Make sure you take your child to a school that offers huge support in disabilities because bradford speech and language isn't helpful.
Visited January 2023
Review titled Bradford District NHS Foundation Trust
Replied on 18 January 2024
Hi, I'm Naz and I work for the Patient Carer Experience and Involvement Team for the Trust. Thank you for sharing your feedback. I am really sorry to hear about your experience with the Speech and Language team. I am very happy to support you in sharing your feedback with the appropriate manager of the service as an initial response to your comments. Please email me on involve@bdct.nhs.uk and address it for the attention of Naz. You can also contact a member of our Patient advice and Complaints team 01274 251440 or via email to advice.complaints@bdct.nhs.uk
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Review titled Concerns not being heard
by Qasim - Posted on 20 March 2023
I was referred to the community mental health team from MyWellbeing college in December 2022. After awaiting 4 seeks for an appointment to be made I was contacted by the CMHT team bradford for a telephone assessment in January 2023. After a 20 minute conversation with them as a telephone assessment I was discharged based on the fact I can communicate well on the phone therefore I do not require mental health help. I reached out to many charities such as MIND and Samaritans as well as the Safe Spaces people from first response. There is only so much a person can talk themselves out of mental health issues until clinician support and intervention is needed. Massive wait times to access services, GPs who I find dismissive, so I can understand why someone gets fed up after being literally being kicked from pillar to post. As a result I can only comment on myself but my mental health is far worse off now, with a feeling of rejection and that my voice and concerns not being heard.
Visited December 2022
Provided by Care opinion
Review titled Bradford District NHS Foundation Trust
Replied on 22 March 2023
Hi Qasim, my name is Wali Nazar (Naz) I work with the Patient Experience and Involvement Team at BDCFT. Thank you for sharing your feedback. I am really sorry to hear you are not happy with the service you received after your referral and triage from one of our Community Mental Health Team's in Bradford. I am very happy to support you in sharing your feedback with the appropriate manager of the service as an initial response to your care opinion story, Please email me on involve@bdct.nhs.uk and address it for the attention of Naz. You can also contact a member of our Patient advice and Complaints team 01274 251440 or via email to advice.complaints@bdct.nhs.uk
Provided by Care opinion
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Review titled No change for 1st Response - Terrible.
Rated 1 star out of 5
by STUART LAWSON BEATTIE - Posted on 04 December 2022
I was referred to 1st Response Bradford NHS Trust by phone, they have called me for 3 days. Every time I asked a question I was challenged with questions and having been ignored, rejected and labelled before I just want to say I was suicidal and am still the same. 1st Response has rejected me and labelled me as aggressive or a threat and the crazy thing is I am anly being passionate about saving my life and I am sick of being missjudged, ignored and made worse. The person who called me basically implied they were offended and when I asked if they were accusing me of being offensive they hung up. The person who referred me to 1st Response may have had good intent and I respect that but little do they know how poor, woke and offensive 1st Response are. I hope the system changes soon. I did mention items which would need addressed by the caller but they said "I can't do anything, I can't change that!" I replied if someone who works in mental health cannot change the system, just who can?" The person hung up. All of the hurt, ignorance and rejection has returned, I cannot say how bad I feel.
Visited December 2022
Review titled Bradford District NHS Foundation Trust
Replied on 05 December 2022
Dear Stuart, thank you for making us aware of this recent experience. My name is Isla Skinner and I am the Head of Patient and Carer Experience and Involvement at the Trust. I am sorry for the distress this has caused you, and that you are feeling so unwell. I am also sorry that you do not feel the service being provided has improved. I will pass this on to a senior manager in the service and ask them to contact you to make sure you are safe and talk about how to resolve this. If you feel you are at crisis point where you are thinking about harming yourself, please do contact First Response or another service such as Samaritans - you can call them on 116 123 and there is other helpful information on their website at www.samaritans.org/ You could also contact the local MIND urgent helpline and new Safe Spaces service on 08001 884 884 – from 8am until midnight or via their web chat on their website at www.mindinbradford.org.uk/support-for-you/safe-spaces/ Our priority right now is to make sure you are safe and to listen to your feedback so we can offer the right help for you. I hope you will be able to resolve this with the service but if you would like help with this or want to make a formal complaint you can also contact our Patient Advice and Complaints service on 01274 251440. If they are not available when you call please leave a message with your contact details. We do take your feedback and experience seriously, and want to support you in any way we can.
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Review titled Stuck in a catch-22 situation with our daughter
by Qasim - Posted on 23 March 2023
With great disappointment I am writing this story to ensure no child is treated the way my daughter has been from the Bradford NHS Speech and Language department. My daughter has turned 4 and is currently attending pre-school under the 15 hour a week scheme, however her progress has been limited due to the lack of speech and her overall development, displaying signs of autism and additional needs. The teacher at the nursery identified these concerns and was quick to act by making referrals and had arranged a meeting for me and my wife to go in regarding our daughter's development. Referrals were made for the following: Speech and language referral Communication and interaction Autism Assessment We received a visit from the health visitor after waiting endless months - approximately 12-15 months - many calls made to arrange thus whom after seeing my daughter in person had agreed referrals need me be made and has sent off for these as a matter of urgency, and we're still waiting. The speech and language referral had come through by the language dept at Bradford Hospital which we attended a virtual appointment as parents. As this was a group exercise and powerpoint presentation, we feel we did not find this useful after months of waiting due to the self help tips we have already exhausted and tried all options with our child. Endless emails and voicemails left the department was back in contact and arranged a Speech and language appointment. Our overall experience has been very stressful and traumatic due the slow turnaround time and constant throw backs when raising our concerns ranging from the GP, NHS and the local council who subsequently turned down her EHCP plan on the grounds of lack of evidence for treatment. The above story had been kept brief, but when you have to be a quote unquote advocate for your children's health concerns it does state a lot about the level of care and integrity left in the system, in my view. The time lost in my daughter's health and development at a young age, we do hope this does not have a detrimental impact on her future. This story is to parents, as I do not wish anyone go through the trauma and despair we have suffered as a result and will say when it comes to your children keep chasing the relevant services. I feel like we're stuck in a catch-22 situation with our daughter, only so much positivity and hope you can have before you realise how bad things are .
Visited May 2022
Provided by Care opinion
Review titled Bradford District NHS Foundation Trust
Replied on 23 March 2023
Hi Qasim, my name is Wali Nazar (Naz), I work with the BDCFT Patient Experience and Involvement team. Thank you for sharing your feedback. I am very sorry to hear that you are not happy with the service you have received after various referrals were made for assessment and to provide support for your daughter. As an initial response to this story, I have passed on your concerns to our Patient Advice and Complaints department, someone from their team will be in touch to advise how they can support you and hear more about this Care Opinion story that you have shared. You can contact them directly via email advice.complaints@bdct.nhs.uk or also by telephone call on 01274 251440. If I can be of any more assistance please email me at involve@bdct.nhs.uk
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