The Lewisham Care Partnership
St. Johns Medical Centre, 56-60 Loampit Hill, London, Greater London, SE13 7SXPatient ratings and reviews
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Reviews
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Review titled Change in system is promising
Rated 4 stars out of 5
by Anonymous - Posted on 15 May 2024
For ages it’s been tricky - ages on hold with no appointments available. But my recent experience was totally different - got through after about 5min and asked to submit an online appointment request. I was sent a link but I believe you can go straight to the website and fill it in also. Within about an hour I got sent another link to book a same day appointment - there was a range of times and across all their sites I think. Doctor I saw was amazing (all the docs and nurses there are). Promised I’d write about my positive experience as I was told it’s a new system and is helping them prioritise requests. Wish they’d thought of it sooner!
Visited May 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Downhill since the merger
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
I used to be very happy with my neighbourhood practice at Belmont Hill, but since merging into The Lewisham Care Partnership everything seems to be going downhill. No doubt part of this is down to the shameful withdrawal of NHS funding, but it is devastating to see. Almost impossible to get an appointment on the day, chaotic administration (in my case resulting in repeated times when the prescription for the meds I rely on to keep alive were not sent to the chemist). More than once I had to take my child to A&E after repeatedly failing to get an appointment (as happened again today). Now the telephone queuing system no longer works, so I had to call the practice 11 times, as the call kept dropping and I had to redial, meaning that it's no longer a case of first-come first-served, but a totally random allocation of people who call around 8 am. I started calling just before 8 and my call was finally answered at 8.20 to tell me that no appointments were available. The staff, if you get to see them, are all great, but they seem to have lost all control over the way they are administered and the impersonal, impenetrable in which access to the practice is policed makes it almost pointless to continue to be registered there. It is a microcosm of how the tory government has decimated a once great institution, profoundly depressing to witness.
Visited April 2024
The Lewisham Care Partnership has not yet replied.
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Review titled Totally disorganised
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
1. In early November 2023 I get a message asking me to complete a medication review with a pharmacist at the practice this is completed. 2. Later In November 2023 I get a copy of a letter sent by Lewisham hospital to my GP asking them to review my medication after a blood test at the hospital as part of a heart failure review. 2. Nothing happens until February when I get another message asking me to attend another medication review with the Pharmacist. This is done on the 15th. I am not sure of the value of this meeting as it consists of the pharmacist reading a list of medications and me confirming I that take them. The pharmacist wonders why we are meeting again so soon after the last November review and has no knowledge of the Lewisham hospital letter until I draw it to her attention. She tells me to have yet another blood test for review by a doctor. I do so. 3. I get a text message telling me to make an appointment with my surgery for a doctor to review the results of my blood test. 4. I try to go online to the Lewisham partnerships web site to book an appointment. There is no way of booking an appointment. Even though there are tabs for appointments they all point to external services not the partnership itself. 5. I phone my surgery, the pre-recorded welcome message tells me to book appointments on line !. It also tells me (as usual) that there are a high number of calls at the time (I wonder why). I am number 12 in a queue. 30 minutes later I get to talk to a receptionist who is not actually at the surgery I called but somewhere else. I ask for a routine appointment - there are none that day and I can only book on the day. In fact there are no free appointments for the next 14 days and any appointments after that date have not been released. Basically I cannot make an appointment. I am also told that the message I received is an automated response to the blood test event rather than a doctor asking to see me ?. 5. The very next day I get a message asking me to book an appointment with the Pharmacist to review my medication - remember I met the pharmacist less than ten days ago for exactly that reason. 6. I still cannot get an appointment with a doctor to review my medications and the results of this weeks blood test and I am being asked again to do a time wasting pharmacist meeting. I note the following about the Lewisham Care Partnership: - They do not appear to read any of the reports from Lewisham Hospital - I would have thought my being treated by the heart failure clinic should be of significance to them. There certainly has been no action from the last report which asked for specific action by the practice. - Their patient appointment systems are in complete disarray, the web services are unusable, Phone services are under resourced and unhelpful and there is no effective way to contact the practice. - This situation has existed for too long - Its a shinning example of management failure.
Visited February 2024
The Lewisham Care Partnership has not yet replied.