Reed Wellbeing Ltd - Ratings and reviews
Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I was referred to Reed Wellbeing through my general practice for their diabetes prevention programme after developing gestational diabetes in pregnancy. In my initial phone consultation, I specified that due to childcare, I couldn't attend anything until after 3pm. Despite that, they offered me a course at 11am and asked me to call if it worked. I did not call as it obviously didn't work. They then left me an answer machine message while I was on holiday (so they would have had international dial) offering me yet another course prior to 3pm. I didn't call back as I was on holiday, so the next day I got a text saying they were referring me back to the general practice because they'd tried to contact me "several times" despite the fact that no messages implied I must reply. I emailed them to stop them referring me back to the general practice and they claimed they'd also emailed me. I stated that I'd received zero emails and who were they emailing. That question was ignored, but I was put onto a 6pm course. I attended the first session this week and I was not impressed in the slightest and wish to explain why. The reason for my referral is that I developed gestational diabetes which means you're more susceptible to diabetes when you're older.. In the course I attended, I was the only person there that this was the case for. In this introductory session, we were informed that the aim over the course was to lose 5%-10% body fat and then they weighed everyone in the session to work out what that would be. This on its own alarmed me. I am a clothing size 10 and not overweight in the slightest - someone needs to review these sessions as it cannot be a one size fits all. We were then shown a food diary section, with a column for calories and whilst the lady said calories are not compulsory, I found it to be very triggering and encouraging a very unhealthy relationship with food. Next, we were told that we need to track our steps every day and whilst I'm on board with encouraging mobility, again I don't think bringing in a tracking obsession is healthy. So in short - track my weight, track my calories and track my steps, which for the most part for me, encourages an unhealthy number obsession and it really upset me, especially when I absolutely do not need to lose weight. We were also told of "quick wins" eg cut out alcohol- I don't drink. Cut down on red meat - I don't eat red meat etc etc. Not once were we asked about our wellbeing or how we felt about this in the session and to top it off I was told I should have received an email on the sessions which I obviously didn't receive because admin is emailing an email that's not mine clearly. I raised this and was told someone would call me to rectify this. Today I got a text not a call that I cannot reply to telling me to check my spam mail which I found to be patronising. There is nothing in my spam and still nobody has asked me what my email even is.
Visited May 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Varied Advisor Performance
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2023
As a positive I have managed to reduce my blood sugar to below pre-diabetic levels and lost weight ...and follow a healthier diet, paying more attention to my food shopping. This is solely due to one particular Advisor whose specialism is in nutrition and who took our group for a number of sessions. She was reliable, knowledge and inspiring. For the last few sessions (my last one tomorrow the Advisor my group now has seemed disengaged from the job ...doesn’t even appear on the screen and simply asks us to read the provided book chapter. It’s my last session tomorrow so it’s disappointing to have to comment negatively as overall I have achieved the aims I set but it seems pointless of Reed to use Advisors who are simply not interested in their job.
Visited March 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Not for me
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
I was recommended to attend the pre diabetic programme by the practise nurse after a health check completed as I was unwell for some time and blood tests showed I was in the pre diabetic range . I attended the 1st class . No one spoke to anyone else We were given books and pedometers. The spoken to for over an hour before being publicly weighed in the main room . The man leading the group shared his life story - not why I was there I don't think Talked non stop for the whole session. The book was given out and we were asked to read it ourselves then he skimmed over it as well. The hour and a half felt like a day. I left the session and shared immediately when I got home I will not be going there again. The programme is over 9 months ...how can they stretch it over 9 month's . It was boring and not at all relevant I felt . There is no way I could of lasted for 9 sessions never mind 9 months . I have lost weight and keep loosing weight and not attended any other classes. I have shared with my doctor as well that it was pointless and boring and will not be going anymore. Just need to find a way to block the text messages they keep sending already blocked the relentless emails
Visited March 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Be smoke free.
Rated 2 stars out of 5
by Anonymous - Posted on 19 February 2023
After referral complete and all questions asked..txts from reed organising my 1st session which would be a phone appointment i waited a month for the call and felt that in the times we are living in..it wasnt too long to wait. However, on the day of my first session.. my adviser did not call at the appointment time given. I phoned reed to explain i have not been called..they politely told me theyd let my adviser know and would be in touch within 5 minutes. My adviser did then call . But The adviser sounded unhappy, begrudgingly listing off nicotine replacement choices as quickly as humanly possible with explanation of none. I was allowed my choice of replacement..only if i picked it up 10 miles away from my home. That was not possible for my circumstances so i had limited choice of nicotine replacement. So i chose what i could have access to. The adviser then asked me if i had any questions..i asked if it is just nicotine replacement , that i wasnt quite sure how the programme works? The adviser then put the phone down. I phoned back wondering if it was just a mistake. Perhaps just a phone signal problem. No reply. I then phoned reed. Explained.. there was no alternative offered and the experience left me so stressed i cancelled my place on the programme. The company promotes itself as caring and supportive with an ethos of helping vulnerable people including those with moderate to severe mental health problems. Their salaried staff have training in supporting patients, and they do therefore.. have a duty of care. And yet my experience with this company and their process... was nothing but distressing.
Visited February 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Very good experience
Rated 5 stars out of 5
by Graham Bailey - Posted on 15 February 2024
Tought me a lot about my eating habits and daily exercise when and what to eat how much and in a balanced proportion .regular exercise just doing a little extra when you can
Visited February 2023
Review titled Reed Wellbeing Ltd
Replied on 19 February 2024
Good morning Graham, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Please contact quality.improvement@reed.com if there is any additional feedback you would like to share. Kind regards, Reed Wellbeing
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Review titled Life changing through better understanding
Rated 5 stars out of 5
by Michael - Posted on 21 February 2024
I was overweight and had a sedentary lifestyle. The Covid lockdowns had affected me more seriously than I had realised as it was a creeping situation unfolding over 2 years. My GP referred me to a pre-diabetes course to help me with my diet and behaviours. While attending the course It soon be came apparent to me that I really didn’t care less, about ME! Things had to change and gradually through the programme I became better informed and engaged with improving my situation, for me. It would have been easy to backslide or give in, but the course structure and regular meetings early on the programme reinforced my will to do well as well as good behaviours and setting targets. As the programme continued the knowledge base and understanding grew, so did my aspiration to want to do well for me! I cannot truly convey how much this course has done to change my life for the better. I am fitter, healthier and happier than I have been for 20 years. I am more energised and do far more on a day than I used to do in a week. My days are longer and fuller - not sitting watching daytime t.v. Or playing computer games while eating snacks. I eat better and more often thanks to correct portion sizes and a balanced food plate. Life is a blast and I’m enjoying the new me. Thank you doesn’t come close. For me it was an epiphany brought about by a fabulous coach, a lovely collective of pre-diabetic people, all muddling through as best we could. It has made a huge difference and I bless the day I went to the first meeting and decided “to give it a go”. Because, if you don’t try, you’ll never know!
Visited January 2023
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon Michael, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Kind regards, Reed Wellbeing
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Review titled Prediabetes course
Rated 1 star out of 5
by Anonymous - Posted on 25 December 2022
Started out well enough. No physical checks done although it implied there would be. First few sessions fine but then all the emails with links to join the next session stopped along with recaps etc. A total waste of money if NHS are paying for this as you only get a few sessions
Visited October 2022
Reed Wellbeing Ltd has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
I haven't been able to contact them, despite numerous attempts. They don't answer the phone and don't call back if you leave a request.
Visited September 2022
Reed Wellbeing Ltd has not yet replied.
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Review titled unimpressed
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2023
1. Inefficient admin.... signed up on advice of gp but at 1st.class attended, no record of me & was texted various times telling I had a place for future courses. Rang Reed couple of times to rectify their error but nothing changed. 2. Pedometers handed out, didn't work... organiser said 'Yes, I know, don't know why they keep sending these' ... 'Just bin them' 3. At 3rd session we were asked to sit close together round a large table to do a game.. I didn't join in as I didn't feel it was covid safe. 4. Some of the info. given out seemed quite basic but the manual was ok. 5. I left the course after 3 sessions as I didn't feel it was right for me, lot of time spent 'chatting' which I didn't need. 6. Not sure who pays for this course, my gp didn't think her practice did but advised I should provide feedback. I'm very doubtful that this course provides value for money or is a good use of NHS very limited financial resources.
Visited September 2022
Reed Wellbeing Ltd has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2022
I received a letter from my doctor saying that I was prediabetic (based on a blood test taken 9 months ago) and to phone the "healthier you NHS diabetes prevention programme". I have phoned numerous times to be told that "all of our agents are busy talking to other patients". The latest time I tried was 1 minute past 9. I don't believe that anyone answers the phone there and so I will report this to my surgery and give up with them
Visited June 2022
Reed Wellbeing Ltd has not yet replied.