Primary Eyecare Services Ltd
Waulk Mill [2.3], 51 Bengal Street, Manchester, Greater Manchester, M4 6LNPatient ratings and reviews
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Reviews
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Review titled Excellent intervention
Rated 5 stars out of 5
by Shona Maciejewski - Posted on 21 November 2023
Lovely lady whom gave a thorough verbal medical analysis over the telephone to establish working of my eye.
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 22 November 2023
Thank you for your feedback Shona. Glad you had a good experience and we were able to help you with your eye problem.
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Review titled Good eyecare
Rated 5 stars out of 5
by Jim blackman - Posted on 25 November 2023
Person very knowledgeable and well worth a call would use again my problem was dealt with in a professional manner thank you
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback Jim. We are glad to hear the clinician was able to help in the manner you expected. We will pass on your feedback to the staff involved. Kind Regards Primary Eyecare Services Team
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Review titled Very useful advice
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
The optician gave me a very clear explanation of the likely cause of my problem and very clear guidance to enable me to resolve it.
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback. We are glad to hear that the clinican gave you the care and guidance you needed. Kind Regards Primary Eyecare Services Team
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Review titled Excellent professional service
Rated 5 stars out of 5
by Sheila Barsoum - Posted on 22 November 2023
I telephoned the Primary Eye Service on the advice of my GP surgery. The Optometrist was very professional and knowledgeable and listened to my description of symptoms. I also sent photos of my eyes. She took a history and looked at the photos and explained that I needed antibiotics and sent the details to my GP surgery. The prescription was sent through to the pharmacy and I collected them in the afternoon and began taking them. Very efficient, professional service, thank you!
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Sheila Thank you for your feedback. We are glad to hear that we were able to help you with your eye problem and that you found the process professional and efficient. We will pass on your feedback to the staff involved. Kind Regards Primary Eyecare Services Team
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Got back to me quickly, very helpful felt reassured ,and knew they would follow up if needed,prescribed the right medication needed,and thorough with there questioning re the problem,
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback. We are glad to hear that we were able to help you with your eye problem. Kind Regards Primary Eyecare Services Team
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Review titled Great service
Rated 5 stars out of 5
by Kathryn sands - Posted on 23 November 2023
I had an in depth conversation with the consultant, after giving my details & symptoms she sorted me with appointments with specialist staff in my local area, she also was very helpful & understanding she gave me good practical advice to follow. I certainly felt more positive after I had .spoken to her.l will definitely go through this service again .
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback Kathryn. We are glad to hear that you had a good experience from your consultation. We will pass on your feedback to the staff involved. Kind Regards Primary Eyecare Services Team
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Messaged doctor in the morning, referred to primary eye care who gave a quick and efficient service. Problem diagnosed and treatment recommended before lunchtime. Thanks
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback. We are glad to hear that we were able to help you with your eye problem. Kind Regards Primary Eyecare Services Team
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Review titled Poor service
Rated 1 star out of 5
by Twana - Posted on 20 June 2023
Really poor service I have been calling now for the pass two days and still no one has answered me 😡 no one has called me back I wait on hold for hour and a half at time before I hang up because I'm tired of waiting for a nhs service it's really bad. Now I have been on hold now for 2 hours still waiting for someone to answer Me
Visited June 2023
Review titled Primary Eyecare Services Ltd
Replied on 21 June 2023
Dear Twana, Sorry to hear you were unable to get through to speak to us. Please try again or send us your details via our contract us form here: https://primaryeyecare.co.uk/contact/ and we will contact you back as soon as we can to help you with your query. Thank you Primary Eyecare Services Team
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Review titled Pointless service
Rated 1 star out of 5
by Michael - Posted on 10 May 2023
I had conjunctivitis 6 weeks ago and NHS 111 on line was excellent, got me seen and treated in an hour. The condition recurred 3 weeks later, I was advised to see a pharmacist who again advised and sold me the appropriate treatment, within minutes. The conjunctivitis came back yesterday and on the instructions of the pharmacist I called my GP, to be told that they no longer look after eyes. I was given a link to this eye care service, which I used just to be told to phone my local Specsavers branch to organise an appointment. On speaking to them and giving them my full history, I am told that they will arrange an appointment for me to be examined but cannot prescribe treatment, and will have to refer me back to my GP for that. The appointment I have been given is 6 days away! What is the point of this service if it does not give a service? I suspect that by the time I am seen the condition will have cleared up again and I will be back to square one, waiting for it to reoccur and start again. Another, NHS waste of time and resources with no outcome. In the meantime, what am I supposed to do with my infection?
Visited May 2023
Review titled Primary Eyecare Services Ltd
Replied on 18 May 2023
Dear Michael, Thank you for your feedback. We are sorry to hear that you have not had a positive experience of the service so far. We support many minor and urgent eye care services, if you would be willing - please can you share your details and which part of England you are from, with us via our contact us form by using this link (https://primaryeyecare.co.uk/contact/). We will be in touch to help you with your eye problem and also use the feedback to improve the service experiences for all patients. Please note that often the medication for conjunctivitis that maybe recommended by the optometrist beyond self care is an over the counter purchased medication. But please do get in touch and we will look to help you as soon as possible. We look forward to hearing from you. Kind Regards Dharmesh