One Health Group
131 Psalter Lane, Sheffield, South Yorkshire, S11 8UXPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about One Health Group.
Reviews
-
Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
All staff that I have been in contact with throughout my referral (nurses, health care support workers, radiologists, surgeon, receptionists, porters) have been so kind, caring, compassionate, professional and knowledgeable. I felt listened to and understood by the surgeon and his supporting staff. All appointments and investigations have been booked and completed in a timely manner across a variety of different hospital/clinic settings.
Visited June 2023
Review titled One Health Group
Replied on 07 July 2023
Dear patient, thank you so much for your review. We are so pleased to hear you had a positive experience with One Health and will share this feedback with our wider team. Best wishes, One Health Group
-
Review titled Great hospital
Rated 5 stars out of 5
by Ann Mann - Posted on 03 August 2023
I had day surgery and I was really pleased with my time spent there the staff was really polite and helpful. My consultant explained my procedure so I knew what was going to be done how long it would take etc. I couldn't praise the staff enough I would definitely recommend Thornbury hospital. Thank you everyone.
Visited May 2023
Review titled One Health Group
Replied on 24 August 2023
Dear Ann Mann, thank you for leaving us a 5 star review. We are so pleased you have been satisfied with the care you have received and that you would recommend our service. We will ensure your feedback is also passed on to Thornbury Hospital staff. All the best, One Health Group
-
Review titled Great experience
Rated 5 stars out of 5
by Kath - Posted on 02 August 2023
I was kept informed of my treatment by the consultant.All the staff were very caring and I was looked after really well.
Visited May 2023
Review titled One Health Group
Replied on 03 August 2023
Dear Kath, thank you for leaving a review. We are really pleased to hear you were well looked after during your treatment, we will feed this back to our staff. We wish you all the best with your recovery, One Health Group.
-
Review titled Awful consultants
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
I'am need of a full hip replacement. Heard about one health and the administration staff are excellent. Unfortunately the same can not be said about the two consultants i had dealt with. First one cancelled 10 minutes before appointment and still hasn't given any date of a new one even a week later. I had tried another consultant which they put on through a telephone appointment. From the start of the consultation he was dismissve of what i told him about how I'm suffering every day and that mentally it is challenging not being able to do all the things i used to do before. He said he did not want to do the operation due to my age. I had already had the steroid injection, MRI and x-ray sent to him. And yet still he said that he should have them ordered. I even offered to do this due to desperate situation i'am in at the moment. This would mean travelling which i was prepared to do and again he outright dismissed this and said to get it done locally. That was the end of the conversation. He then puts in his review to one health saying he recommended that i do all the mri and x-ray and injection under his care. He definitely did not say this on the phone appointment and due to his utter uncaring attitude for someone who is supposed to help and genuinely had no intention of doing so. I'm now expected to go on until my hip finally collapses and i physically can't walk. If you do try one health, i do hope you have better luck than i had.
Visited May 2023
Review titled One Health Group
Replied on 23 June 2023
Dear patient, thank you for your feedback. I am very sorry to hear of the issues you have experienced. I would very much like to look into this further and review whether we are able to offer you another appointment for a second opinion. Please can I request for you to contact our office on 01142505510 and ask to speak with our Service Improvement Team, alternatively you can send an email to enquiries@onehealth.co.uk Kind regards, Sophie Hartley-Jones Operations and Clinical Governance Manager
-
Review titled Fantastic service
Rated 5 stars out of 5
by Lou Hunt - Posted on 06 July 2023
I was unaware of the One Health service until a nurse practitioner from my GP surgery referred me. My experience had been extremely positive. I was able to speak to a consultant regarding my medical concern and after treatment, returned for a follow up a few months later. I was able to make my own appointment just by contacting One Health without the need to go back to my GP.
Visited May 2023
Review titled One Health Group
Replied on 07 July 2023
Dear Lou Hunt, thank you so much for your review. We are pleased to hear that you had a positive experience with One Health and that we were able to support you during and after your treatment. All the best, One Health Group