MSI Reproductive Choices - Ratings and reviews
Reviews
-
Review titled Disappointing for such a difficult procedure
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
I found out I was pregnant at 3 weeks, it was an incredibly difficult decision to make, it was truly 50/50 on what I was going to do. A couple days after I found out I had made my decision and filled out the online form on Thursday. As everyone is told they say you should get a consultation within 48hrs maybe a little longer. I waited a week for a reply which I got in the middle of the day. I’m a duty manager and I can’t just leave my shift for an unplanned call. While it wasn’t long it was an emotional call for me. Thought should be given to when calls are made and maybe get in contact before making that call to see availability? There was no communication inbetween this time. I was having to consider going with another organisation due to the wait time. At this time I was over a month along. During the call they ask if you have any mental health issues currently or in the past. As I have a long difficult history with my mental health I answered as such and this was the only time counselling services were mentioned to me. The next available appointment they could give me was 11 days later. By the time I actually got to my appointment I was nearly 7 weeks. So a essentially a months wait from first making contact… At the clinic I was at the reception area was extremely confusing no clear signs. Had to knock/ring the bell 3 or 4 times until we got a response. Myself and my partner were extremely on edge and did not help at all. The woman who carried out my scan, questions and gave me the pills while extremely efficient was lacking any empathy at all. Again no mention of help through the counselling just the aftercare line if anything went wrong. My appointment was incredibly short and I left feeling totally unprepared and overwhelmed. 5 days later I was still in bed hugely struggling both physically and mentally. I’m now still struggling mentally. Feeling unable to reach out for any support from MSI. If this was the only organisation in the area that carried out this procedure I would have to recommend. However there are several other clinics run by different organisations near here so I would suggest they try one of those.
Visited January 2024
Review titled MSI Reproductive Choices
Replied on 17 February 2024
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, as it sounds like something went wrong with the confirmation of appointment we usually send ahead of the phone consultation. We would like to look into this, understand which one of our clinics you visited and ensure this won't happen again. Please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch. We hope to hear from you.
-
Review titled Would recommend
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
I was 3 weeks pregnant and making this decision was the worst experience I had done. But had to be made for the better, I spoke to someone on a first phone call and then they phoned back again a second time to discuss options I decided to go for the at home abortion as this was more relevant for me. The people I spoke to on the phone could not have been more nice and didn’t make me feel judged at all and after the second phone call I recieved my abortion package the following day. Now down to the actual abortion many people don’t write about this but I feel this is what I want to do as when I was reading the reviews before doing mine I wish I could see a review about how the experience was as I was so scared and worried about it all. But honestly to anyone as scared as I was there is nothing to worry about. Over all of course it isn’t a nice experience and I would never put my self in the position to go through it again but once taking the first tablet orally I had no side affect or pain or anything. 24 hours later I took the 4 tablets vaginally which again no pain, 3 hours later I took the further 2 tablets vaginally I had slight bleeding by this point but again no pain about an hour after taking the final 2 tablets that’s when I passed through the pregnancy when going a wee I didn’t feel no pain just felt like a period. To anyone worried and scared please don’t be the whole process was fine I mean it wasn’t nice but if it’s certain what you want don’t be scared and it’s over with quickly. Hope this helps
Visited January 2024
Review titled MSI Reproductive Choices
Replied on 25 January 2024
Dear Client, thank you so much for posting this review, it's very nice to read you wanted to share to ensure other people could read about your experience and feel less scared and less alone. We have lots of client stories on our website too, we hope this helps people know that abortion is a common medical procedure. We are glad you felt supported by our teams on the phone, and that the instructions you received made the process a bit easier. We hope you are well, best wishes from us all and thanks again for posting this feedback.
-
Review titled Mostly good
by Anonymous - Posted on 28 March 2024
The staff I spoke to book my medical abortion were really understanding. The nurse for my telephone appointment was also lovely, didn't judge and I was made to feel at ease. This side of the service I received was brilliant. I needed to access counselling following my abortion, which I did not find helpful. The counsellor was quite dismissive at some points, really not helpful in my grief. The counsellor just kept repeating what I said, which I know they do to get clarity but literally this made me feel angry to just hear a repeat of what I had said constantly throughout sessions. I did not find the counsellor helpful and some comments made were awful and didn't take into account my circumstances. Then the counsellor said I could have further sessions once my sessions end, but I would need to pay. It felt like the counsellor was trying to 'sell' rather than actually caring. I won't be taking up on paying for further sessions, especially given that I feel more irritated by sessions than helped. However, the nurses prior to my abortion and those I spoke to during the abortion for advice were amazing.
Visited January 2024
Review titled MSI Reproductive Choices
Replied on 02 April 2024
Dear Client, thank you for taking the time to post your feedback. Thanks for referring to our call centre and nurses teams as "lovely" and "understanding", and also for the transparency on your experience with counselling, we are sorry you had a negative experience with this part of our services. Counselling is always part of NHS-funded treatment, before, during or after treatment, and after a few sessions our counsellors could mention our private services too if the client is interested in continuing the sessions. This is why we would like to investigate this further, if we could have your name we could look into your record. You can find all the information on how to get in touch with us at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch, we hope to hear from you.
-
Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Despite going through a difficult situation, the exceptional service and care that I received through MSI made it that much easier. Each person that I spoke to- from the initial phone call, to the consultation, and even the aftercare line- all provided me with the utmost level of compassion and empathy, and were non-judgemental in their approach. I never thought I would need an abortion, but it is reassuring to know that resources, such as this, is easily accessible. Not to mention that the services are carried out by people who genuinely care. I cannot begin to express how thankful I am for the service that I have been provided. I would recommend MSI to anyone that is going through a similar situation.
Visited January 2024
Review titled MSI Reproductive Choices
Replied on 17 February 2024
Dear Client, thank you for taking the time to post this lovely review of our your experience with our services, we loved reading that you felt supported at every step of the way, from booking to aftercare. We will make sure this feedback is shared with our colleagues, both at our call centre and our clinics. We hope you are well.
-
Review titled Supportive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
I found out I was pregnant at 5 weeks, after making the difficult decision to go ahead with a termination of pregnancy, I found that MSI were my best option. I had to wait 7 days after booking a consultation online (which isn’t ideal when you are going through such a difficult time) but on the day of the consult ion the lady I spoke to was very understanding and non judgemental, I was then referred to a nurse that same day for a medical at home abortion, the nurse was lovely and completely compassionate when I broke down on the phone to her, she also referred me to an talkline and offered a counselling session, which I found very grateful, I didn’t feel judged one bit. I had the termination kit sent out by Royal Mail and had received the next day. Throughout the whole process I have felt I had the required amount of support. Other than having to wait 7 days for the initial consultation I couldn’t fault anything else about MSI. Everyone’s experiences are different but I would recommend them to anyone going through this difficult time.
Visited January 2024
Review titled MSI Reproductive Choices
Replied on 17 January 2024
Dear Client, thank you for posting this review of your experience with our services. We are sorry you had to wait 7 days for the first phone appointment, we are constantly working very hard to improve our wait times as we know the impact this can have on someone deciding to have a termination of pregnancy. We are glad you found our colleagues on the phone "very understanding and non judgmental" and that you felt supporter at every step of the way. We will make sure this feedback is shared with all the teams involved, thanks again for taking the time to share your experience. We hope you are well.
-
Review titled Waiting time not acceptable
Rated 3 stars out of 5
by Anonymous - Posted on 04 January 2024
I discovered my pregnancy when i was around 5 weeks. I immediately contacted MSI and was given a telephone consultation where I had to wait another 7 days. Following the phone consultation which occurred in late December, the first available appointment for clinic was beginning of January; 2 extra weeks from the phone consultation. In total I had a 3 week delay to be seen in clinic, what was already a daunting time was made worse with the realisation that I had continue with the pregnancy for an extra 3 weeks (almost a month!). This needs to be taken in consideration as it has utterly ruined my experience and increased my guilt
Visited December 2023
Review titled MSI Reproductive Choices
Replied on 08 January 2024
Dear Client, Thank you for your feedback, we are sorry you had a long wait for your treatment with us. We do our best to maintain low wait times between appointments, and we would like to investigate this further. Please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
-
Review titled Extremely awful and upsetting
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Unfortunately, for what is already a hugely stressful and hard time for me, MSI has made this whole process 10x harder. I am so upset at how I’ve been dealt with. Everytime I have contacted MSI, I have come away from the phone crying and exhausted. My appointments have been moved around by MSI, the ladies on the phone are not empathetic at all, it is the most frustrating process to even book a telephone appointment. It has been 3 weeks since I called MSI and I still haven’t been to an actual clinic or know what is happening. Dealing with MSI has made my already scary situation a whole lot worse.
Visited November 2023
Review titled MSI Reproductive Choices
Replied on 27 November 2023
Dear Client, Thank you for your feedback, we are sorry you had a negative experience with our services and we would like to investigate this further. Please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
-
Review titled Caring and supportive, proactive care
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
I made the difficult choice to go ahead with a medical abortion at 5 weeks. After contacting them, I had a telephone appointment arranged in one day and follow up with the nurse the day after. Really quick and responsive. Everyone I've spoken to has been kind and compassionate and professional. I appreciate the non judgemental care and the detailed advice I received during a very difficult time for me. The ability to be at home for my termination made me feel safe. I'd recommend the service to anyone in a similar situation.
Visited November 2023
Review titled MSI Reproductive Choices
Replied on 13 November 2023
Dear Client, thank you so much for posting this lovely review of your experience with our services. We are glad to read you felt supported in your decision and that you were eligible to access abortion telemedicine. We hope you are well, know that we are here should you need any support, at any point. Thanks again for taking the time to publish this review, we hope it will help someone else in the same position.
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
I think it is a reasonable expectation to be informed at the start of the process that it may take 2 weeks to sort out the medical abortion. It takes up to 48 hours for the team to make contact from online request, next available phonecall appointment four days after response to online request. Follow up clinic appointment in a week. This is scandalous.
Visited October 2023
Review titled MSI Reproductive Choices
Replied on 12 October 2023
Dear Client, thank you for your feedback, we are sorry you had a negative experience with our services. Our services can become particularly busy at times; we try our best to set the expectations during the treatment journey, to ensure clients are aware of the wait times between the different steps. We would like to look into this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.
-
Review titled Dignity and Respect
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I'm not one to normally write reviews, but I felt it was important. I want to be able to put anyone who finds themselves in this situation at ease. From the moment I walked through the door all of the staff were kind and friendly. At no point in my time at the center did I feel judged. When I went in for my appointment the staff were easily able to put me at ease and calm any anxieties I may of had. They went above and beyond to ensure I received the best/correct treatment for my situation. I really cannot recommend this center enough, if you ever find yourself in the situation where you are in need of there services. I can ensure you that you will be treated with dignity and respect by well trained and understanding staff.
Visited October 2023
Review titled MSI Reproductive Choices
Replied on 16 October 2023
Dear Client, thank you so much for posting this review of your experience with our services. Even though the review doesn't specify which MSI clinic you visited, we will make sure your feedback is shared with our colleagues across the organisation as this is exactly what we strive for. We are so glad to read you felt supported and that staff went "above and beyond" to make you feel welcomed and at ease, and that you felt treated "with dignity and respect". Thanks again for taking the time to post this review, we are sure this will be useful to people going through the same experience. We hope you are well, and wish you all the best!