Modality LLP
Granville House, 2 Tettenhall Road, Wolverhampton, WV1 4SBPatient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
I've been having treatment with Modality in Birmingham for some time for my eyes, I can't believe there's negative reviews for them as they are brilliant! Great community locations (it varies when I am seen), easy to book, they run on time and the doctors and staff are really friendly I honestly can't fault them. My last visit in January 2025 was no different, 5 star service.
Visited January 2025
Modality LLP has not yet replied.
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Review titled They have ghosted me
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
In the beginning they were great, getting appointments set up very quickly and the doctors themselves are good. But after being booked on a few tests, I have heard nothing at all. I was told my condition needed to be treated urgently, most likely with surgery, but weeks have gone by with no communication. I had to ring the GP surgery to find out if I had cancer, 3 weeks after a blood test! It's disgraceful to leave people wondering like that. I understand that the NHS is very busy, and I don't expect to be booked for surgery with 24 hrs of diagnosis, but I don't see why they can't take 10 minutes to ring with an update on what was found. And there's no contact information for the doctor / department that saw me, so I can't even ring to find out. Also, they've sent me all over the county for appointments that could have been done over the phone. What a waste of everyone's time.
Visited July 2023
Modality LLP has not yet replied.