Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2024
The ultrasound experience was very good. The only hassle I experienced was trying to change my appointment as the telephone appointment system was very slow and I was held in a queue for absolutely ages
Visited September 2024
Review titled Healthshare Ltd
Replied on 12 September 2024
Dear Patient, many thanks for sharing your comments with us and that you had a positive experience using our ultrasound services. regarding out appointments line we have recruited and continue to recruit staff for our busy call centre to alleviate the call wait times experienced by our service users. We are sorry that you experienced long call wait times but are working to improve this. We would like to use your feedback to improve, and we thank you for sending feedback. To assist us with making improvements please email pals@healthshare.org.uk with comment reference number: 1869169 with your name and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Excellent service
Rated 5 stars out of 5
by Kaur - Posted on 25 September 2024
Staff was very kind and helpful. The whole area was neat and clean. Quite place. Excellent service..
Visited September 2024
Review titled Healthshare Ltd
Replied on 26 September 2024
Dear Kaur, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s service's. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1874980 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great experience
Rated 5 stars out of 5
by Naila - Posted on 07 September 2024
I am extremely satisfied and happy with the service I have received.the male attendant I am very glad the way he treated and looked after me. I am definitely recommending this service to my friend and family.
Visited September 2024
Review titled Healthshare Ltd
Replied on 09 September 2024
Dear Naila, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1866960 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Very professional
Rated 5 stars out of 5
by Jasmine Payne - Posted on 26 September 2024
I found the staff at Wallingford Community Hospital to be welcoming and professional. I also didn't have to wait long for my appointment.
Visited September 2024
Review titled Healthshare Ltd
Replied on 27 September 2024
Dear Jasmine, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services at the Wallingford Community Hospital, your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Good practice
Rated 5 stars out of 5
by Brian Foston - Posted on 01 October 2024
Mathew was so understanding. And he listened to me which mr doctors never did He regarded me to spire hospital very quick appointment and. Couldn’t believe they had me have Xray the same day and now Iv an operation in 2 weeks time. Which I can’t thank mathew enough hopefully my op will go great and I can start living my life again amazing service thank you so much mathew
Visited September 2024
Review titled Healthshare Ltd
Replied on 02 October 2024
Dear Brian, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to Matthew and the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1877653 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled excellent practice
Rated 5 stars out of 5
by Patrick Mackenzie - Posted on 30 September 2024
Superb caring Ultrasound medical practitioner , really excellent treatment received. The medic went to great efforts to put me at ease.
Visited September 2024
Review titled Healthshare Ltd
Replied on 01 October 2024
Dear Patrick, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s ultrasound service. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 15XXXXX, name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled An excellent practice
Rated 5 stars out of 5
by Susan Chester - Posted on 26 September 2024
Staff were very helpful and friendly and my appointment was on time. I was treated with respect and dignity and the upmost kindness
Visited September 2024
Review titled Healthshare Ltd
Replied on 26 September 2024
Dear Susan, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1875519 , your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Exceptional
Rated 5 stars out of 5
by Yvonne Harper Davidson - Posted on 15 September 2024
Having gone to the wrong hospital initially, I was obviously late for my appointment by around 20 mins. However, everything was done to fit me in and I did get my MRI scan. The MRI staff were exceptionally friendly and informative and put me at my ease every step of the way. I cannot praise them enough.
Visited September 2024
Review titled Healthshare Ltd
Replied on 16 September 2024
Dear Yvonne, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI service and found the staff to be exceptionally friendly and informative and put you ease. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1870140 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Lovely friendly staff
Rated 5 stars out of 5
by yvette winfield - Posted on 13 September 2024
The staff were very approachable and friendly. They were very professional explaining everything to me and making sure I was comfortable
Visited September 2024
Review titled Healthshare Ltd
Replied on 16 September 2024
Dear Yvette, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s service's and found the staff to be approachable and friendly. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1869758 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Very efficient ladies
Rated 5 stars out of 5
by Lynne - Posted on 10 September 2024
Had MRI on knee at Harold Wood polyclinic in mobile unit. I was impressed with the speed, care and attention. Just the metal stairs up and down was daunting.
Visited September 2024
Review titled Healthshare Ltd
Replied on 10 September 2024
Dear Lynne, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s MR services at Harold Wood polyclinic in mobile unit., your comments have been forwarded to the team. Best regards Healthshare Group