Healthharmonie Limited - Ratings and reviews
Reviews
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Review titled Very helpful
Rated 5 stars out of 5
by Jane and philip Warner - Posted on 21 December 2023
Each person I have found so helpful when we have to change and rebook appointments . They have gone the extra mile to find an appointment .
Visited December 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Basford clinic - lovely people
Rated 5 stars out of 5
by Sally Trow - Posted on 02 November 2023
I had a procedure that I was very anxious about and was a little painful. The doctor and nurses that helped me were lovely. They did their best to put me at ease and make me comfortable. I cannot thank them enough. Lovely lovely people.
Visited November 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Concerning
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
I was referred by my optician to the harbourne clinic.they did 3d scan on both eyes/put drops in after scan then looked in both eyes. He told me I didn't have diabetic retinopathy or maculopathy. However my normal screening says I have. The report says he just looked in my right eye, which is untrue and my gp and the screening service have requested the scans and health harmonie deny doing them and say they don't exist I find this very concerning and would never go back there. I find it very suspicious that opticians/hospital and diabetic screening show retinopathy and maculopathy but health harmonie say it's not and yet they can't produce the scans and the only notes are concerning my right eye and are very vague. This raises serious concerns to me at their level of competence
Visited November 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience of your care within our Ophthalmology service and the concerns you have raised. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Great results
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2023
The nurses i saw were very friend ly and talked me through the process. They put my mind at ease and treatment was very beneficial
Visited November 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled thankyou
Rated 5 stars out of 5
by Robert SEARLES - Posted on 26 October 2023
I have had 3 visits to various clinic around Shropshire all very nice with helpful people on the desk. Every body who I have 7 total have been professional and given me advice and confidence in this stressful time so from me a massive Thankyou
Visited October 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Very Poor service
Rated 1 star out of 5
by Christine Collyer - Posted on 21 October 2023
Having been referred to this company we are very disappointed with the service eg no feedback with results o f treatment and then this is the second appointment they have cancelled and then expect you to sit waiting the phone to make a new appointment not very good service
Visited October 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Christine, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
The communication is appalling. I was first seen by an ophthalmologist, 5 months after my GP's referral. I wasn't told anything about the finding during the appointment. Only that I needed to be seen 6 weeks later and I will receive a letter with the appointment details. I never received anything. Upon calling HH, I was told I wasn't booked on and the first appointment was 12 weeks later. I had to accept an appointment at a different location to be seen within the 6 weeks time frame. I was then told by the Dr that I needed a second opinion as they didn't know what was going on. Luckily I have access to Patient Access and got copies of the letters sent to my GP mentioning a possible diagnosis and others issues. The Dr I saw didn't answer any of my questions, didn't share their findings. I ended up going private and oh surprise, all the findings were shared, explained and all my questions answered.
Visited October 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Get ready to be screwed around
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
I have had multiple appointments missed by the dermatologist which I have then had to call up and was told it was my fault for missing it and another time from which they called me 5 hours earlier than when the appointment was which at that time I was in work unable to answer the phone again I was told it was my fault and if I missed the next one they would stop my treatment. Tried to get an appointment for november and was told they didnt have the dates yet and they would call me back and after me calling them I was told they were fully booked for november and now have to wait till december for an appointment bearing in mind my last appointment was supposed to be at the beginning of september. Be prepared for a lot of stress and mess around.
Visited October 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled phototherapy basford
Rated 5 stars out of 5
by julie jones - Posted on 22 September 2023
i have found everyone very helpful and understanding a very good experiance here. Easy to get too. Very flexible appointments. Skin has improved. All in all excellent service and would recommend to friends anf family.
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Super clinic
Rated 5 stars out of 5
by Dave hall - Posted on 17 September 2023
Very good a dermatology clinic that takes the pressure off the hospitals a bit. my appt was for 3.45 sunday sept 9th 23. and i got there at 3.30 and waited just a couple of minutes after booking in then was called in. the doctor / consultant was very good and only took a few minutes to sort my issue out and i was away and back home within half an hour.
Visited September 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie