Healthharmonie Limited - Ratings and reviews
Reviews
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Review titled Poor experience
Rated 1 star out of 5
by Jayne Greer - Posted on 16 January 2024
Visited dermatology Got caught in a traffic accident, my husband and myself called constantly and couldn't get through to basford directly to inform I'd be late. Took me 80 minutes to do a 20 minute journey to be told I'm being signed off! Why on earth could this not be done by a phone call? Then if I had continued concerns I could have a face to face. This is my second visit here and can't say I'd look forward to any more. Staff were nice, parking a nightmare
Visited January 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Jayne, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience. If you would be happy to provide us with further feedback so we can investigate further, please write to us at hh.governance@nhs.net. Your feedback helps to improve our service. HealthHarmonie Ltd.
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Review titled Chasing my tail
Rated 1 star out of 5
by Kerryanne Crutchley - Posted on 25 January 2024
I have been in out of the system now with them for 4 years, getting discharged without treatment being completed, finally get a referral but when the hospital can't find this information they fob me off saying try us again in a few days, while being extremely rude. I have asked for them to contact me back and yet I'm left chasing my own NHS care. They are not patient lead, I feel it is all about figure. Patients are not a number they a person
Visited January 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Kerryanne, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience while being seen within our services. Your feedback helps us to improve our services, if you would be happy to provide us with further feedback so we can investigate further and provide you with a response, please write to us at hh.governance@nhs.net. HealthHarmonie Ltd.
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Review titled Phototherapy Bastford
Rated 5 stars out of 5
by Aimee-Grace Shaw - Posted on 05 January 2024
staff are very kind and proffessional and the location and parking are easy to access. The treatment itself is very benefitial. I havent been able to find anything thats worked for my psoriasis until i was offered this.
Visited January 2024
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
If you like to see a doctor that doesn’t read notes from gp or look at your health history then this is your place! They will misdiagnose you and be as useful as a chocolate fireguard! You’ll be seeing the waiting area for long than actually in the appointment.
Visited December 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Waste of time!!!
Rated 2 stars out of 5
by Abi Harvey - Posted on 02 January 2024
Went to an appointment for dermatology. After waiting 7 months for an appointment from referral from my GP. I arrived for my 12:45 appointment at 12:40, was called in on time and was out of the place by 12:47. Doctor asked no questions regarding my skin.. The whole reason i was there. I was told i had to go and find out what medication i had previously had from my GP. Shouldn't you have access to this before the appointment or inform me before i arrive at least?? After this appointment i was called to tell them the medication i had been on, alls i was told was collect my prescription from the pharmacy when there open. No discussion of what this medication is. Proceeded to ring the pharmacy and no suprise ive been given something ive already had multiple times which did not work. No recognition when i called to say i wasnt happy told me i had to wait until march for a face to face appointment. Disgusting!! Do not attend or wait for an appointment its a waste of your time!!
Visited December 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Abi, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when visiting our Dermatology clinic. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Very helpful
Rated 5 stars out of 5
by Jane and philip Warner - Posted on 21 December 2023
Each person I have found so helpful when we have to change and rebook appointments . They have gone the extra mile to find an appointment .
Visited December 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Basford clinic - lovely people
Rated 5 stars out of 5
by Sally Trow - Posted on 02 November 2023
I had a procedure that I was very anxious about and was a little painful. The doctor and nurses that helped me were lovely. They did their best to put me at ease and make me comfortable. I cannot thank them enough. Lovely lovely people.
Visited November 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Concerning
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
I was referred by my optician to the harbourne clinic.they did 3d scan on both eyes/put drops in after scan then looked in both eyes. He told me I didn't have diabetic retinopathy or maculopathy. However my normal screening says I have. The report says he just looked in my right eye, which is untrue and my gp and the screening service have requested the scans and health harmonie deny doing them and say they don't exist I find this very concerning and would never go back there. I find it very suspicious that opticians/hospital and diabetic screening show retinopathy and maculopathy but health harmonie say it's not and yet they can't produce the scans and the only notes are concerning my right eye and are very vague. This raises serious concerns to me at their level of competence
Visited November 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience of your care within our Ophthalmology service and the concerns you have raised. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Great results
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2023
The nurses i saw were very friend ly and talked me through the process. They put my mind at ease and treatment was very beneficial
Visited November 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled thankyou
Rated 5 stars out of 5
by Robert SEARLES - Posted on 26 October 2023
I have had 3 visits to various clinic around Shropshire all very nice with helpful people on the desk. Every body who I have 7 total have been professional and given me advice and confidence in this stressful time so from me a massive Thankyou
Visited October 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie