Healthharmonie Limited - Ratings and reviews
Reviews
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Review titled Unfriendly, unprofessional and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Received an unexpected appt. for biopsy one year after being told at intial appt. if I didn't hear within six weeks, it was nothing to worry about. At biopsy appt. today I was informed by surgeon he couldn't do anything as it was near my eye. Receptionist said he didn't even do procedures below the neck . What exactly is going on here? Add to this his tone and manner which was more confrontation than care. Inappropriate for that specific role. No complaints in respect of receptionist who was fine. Apparently I'm now being referred elsewherefor surgery and should hear between 4-6 weeks about another appt. but ring the office to chase it up! So this is what we get in return for the tax we pay.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience at your appointment with the doctor and the wait for your procedure. We would like to investigate the concerns you have raised and provide you with a response. If you wish to provide us with further information, please email our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Appointment way too far away
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
I was given an Appointment that was way too far away, so I called them, then they gave me an Appointment in my same city for a week later. So I asked them to refer it back to the Hospital as I don't trust them, besides I prefer it at the hospital, rather than an independent company. Why send people to places miles away and in the middle of nowhere, when there's availability in our own city.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear that your appointment was booked at a location too far from you. If you would like us to investigate the concerns you have raised and provide you with a response. Please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2024
Honestly the whole appointment seem really unprofessional, The room was messy & untidy! Had two nurses in with the doctor which is absolutely fine but they were talking & giggling amongst themselves which again is fine but for such an intimate area did make me feel uncomfortable, the curtain that went around was tiny lucky I don’t get embarrassed , When I first walked in I was approached with ‘what you booked in for’ in front of the whole waiting room I wasn’t even by the reception desk at this point still by front door again for such a private appointment this was very unprofessional, felt like I was waiting for a beauty appointment with my friend rather than waiting to see a gynaecologist!!!!!
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience when visiting our Gynaecology clinic. We would like to investigate the concerns you have raised and provide you with a response. If you wish to provide us with further information, please email our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Very disapointed
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
My appointment with Healthharmonie (Basford) was 9.00am I arrived at 8.57am waited and waited, the consultant I was to see arrived at 9.16am. Consultacy took no more 3 minutes & I was told that the cryogenics nurse who was to treat the skin lesion was not available so another appointment would have to be made for a date in 6 weeks time. This consultacy was a total waste of my time as my notes clearly show that my appointment was for a cryogenics treatment.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience with the doctor when visiting your appointment. We would like to investigate the concerns you have raised and provide you with a response. If you wish to provide us with further information, please email our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled Awful service
Rated 1 star out of 5
by Sophie Donaldson - Posted on 16 May 2024
I waited over a year for my dermatologist appointment, which was meant to be to take a skin sample. When I arrived for my appointment, I was uncomfortable with the presence of several other individuals in the room, as I was not informed about their roles or reasons for being there. My doctor was blunt, rude, did not complete the sample, but instead recommended what I could only describe as an insulting solution. They recommended that if I wanted anything prescribed for my issue, I should go back to the doctors.
Visited May 2024
Review titled Healthharmonie Limited
Replied on 17 May 2024
Dear Sophie, thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience with the doctor when visiting our clinic. So, we can investigate the concerns you have raised, please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie.
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Review titled Terrible at Stafford
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
Simply the worst service I have had in any industry let alone the medical industry. The rudest person I have met for a long long time was doing it. I wasn’t too nervous myself, but no way would he resolve any anxiety a patient has. The lady showing people in was very nice.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience with our service. We would like to investigate the concerns you have raised and provide you with a response. Please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie Ltd
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Review titled HRT -Mirena coil fitted
Rated 5 stars out of 5
by D Robinson - Posted on 10 April 2024
Had the mirena coil fitted today by a female consultant to help with my HRT symptoms. Straight away she put me at ease,friendly yet highly professional,very easy to talk to,explained in detail what would happen making the whole experience almost painless . Assisted by a lovely nurse who was equally professional but so kind and put me at ease especially when it’s a very intimate procedure.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Ms Robinson, Thank you for taking the time to provide us with your feedback. I will pass your kind comments onto the Gynaecology team. HealthHarmonie Ltd
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Review titled Excellent and consistent care & practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
One of a continued series of consultations I again experienced an appointment that was characterised by a consistent and high level of care and practice across the board. I was welcomed in a polite and friendly fashion and provided with a seat. The young lady that conducted my 'field test' was both polite and considerate whilst exhibiting a high level of friendly professionalism. My wait then to see the ophthalmologist was minimal even though the venue was very busy. The ophthalmologist conducting my appointment was friendly, again very polite and very professional. Care was taken to put me at ease, provide me with answers and ease any concerns I expressed. My condition and its progress was explained very clearly and future strategy was outlined very simply and matter of factly. I left feeling very reassured and confident that my 'case' was in competent and capable hands. Many thanks to all concerned.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to provide us with your feedback in relation to your recent Ophthalmology appointment. I will pass your kind words onto the team. HealthHarmonie ltd
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Review titled convenient & comfortable
Rated 4 stars out of 5
by Mary Price - Posted on 09 April 2024
Access was easy by bus. Venue clean and pleasant. The two professionals I saw were efficient, courteous and informative. Instructions about ongoing management of condition were clear & a future appointment was indicated.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Mary, Thank you for taking the time to provide us with your feedback regarding your positive experience with our service. I will pass your comments onto the team. HealthHarmonie ltd
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Review titled Amazing Opthamologist
Rated 5 stars out of 5
by Michelle - Posted on 18 April 2024
I was sent for an appointment to the Huthwaite, Nottinghamshire location in 2023 due to high eye pressures. I was immediately started on Monopost drops and after 6 months my pressures have dropped from 28 to 19.5!! My opthamologist has been amazing throughout, he thoroughly explains everything to me in terms I can understand, by far he has been the best specialist I have ever seen, his lovely friendly nature instantly puts you at ease.
Visited April 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Michelle, Thank you for taking the time to provide us with your feedback. I will pass your kind words onto the Ophthalmology team. HealthHarmonie Ltd