Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
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Reviews
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Review titled Photo Therapy Basford
Rated 5 stars out of 5
by kEN lEEK - Posted on 16 June 2023
My treatment was of a great help to my skin condition. the staff were very helpful and bedside manner was second to none, the parking was always ample. i would recommend Basford clinic to anyone.
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Dermatology
Rated 2 stars out of 5
by Anonymous - Posted on 06 July 2023
18 year old daughter was referred by GP for skin issue on breast. Service seemed good and efficient at first. However, as a result of being seen by 2 departments (dermatology & cancer clinic) dermatology problem was never resolved Last doctor seen was very unsympathetic and didn't really listen - told my daughter she just had to live with it! Issue is still not resolved and she is having to use steroid cream cream more than she should to help ease symptoms. When I've contacted them to help my daughter and explain (because she is embarrassed and deflated about the service) they've said she needs to get another referral via GP. Not a good example to encourage youngsters to seek advice over medical matters if they have concerns!
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Great Customer Care
Rated 5 stars out of 5
by Deborah - Posted on 08 June 2023
Professional warm welcome. My concerns were taken seriously by the Doctor. Great listening skills plus excellent ongoing care I would highly recommend this service.
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Patch Test Basford
Rated 5 stars out of 5
by Nichola Mandley - Posted on 19 June 2023
l had a patch test done at Basford consulting rooms ,the nurse was very friendly and full of good advice,it was a very relaxing atmosphere,easy parking would highly this service.
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Urgent follow up ignored
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Saw a lovely consultant but my son needed urgent treatment. The doctors had failed to send through blood tests so treatment has now been delayed. Tried twice to get an urgent follow up appointment and keep being fobbed off or ignored.
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Awful experience
Rated 1 star out of 5
by helena woodfint - Posted on 29 June 2023
The "clinician" I saw had very little to zero interest in my skin problem. I have been suffering for a year and to finally see a dermatologist was a big relief at hopefully answers/treatment. I left there distraught to the point I walked out and just cried in my car. He took a one second look at my problem and all he came up with was to "moisturise more". Seriously! I explained the many ways I've been trying to combat this problem including moisturising. That is not the answer. He couldn't even be bothered to work out my age even though it was on his laptop in front of him. He didn't ask what meds I was on, what health conditions I have ect. He just wasn't interested. I wouldn't recommend anyone that values their mental health go there.
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Missing prescription
Rated 1 star out of 5
by Sally Turner - Posted on 08 June 2023
: I had a dermatologist appointment on a Saturday at bhi Parkside, Bromsgrove. At the appointment, a prescription was written and I was told that I could pick up the medication from my nominated Pharmacy by Tuesday. By Thursday the pharmacy had still not received any prescription for me. I tried calling the patient Feedback number and was on hold for a total on one hour forty five minutes. I also left a message. I then sent an email using the contact form and received an email back saying they would “update me shortly”. Come Friday and still no prescription or further contact. Very poor service.
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Basford phototherapy
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
good service. good parking. prompt appointment nice building all staff helpful and friendly highly recommend this service
Visited June 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
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Review titled Missing prescription
Rated 2 stars out of 5
by Anonymous - Posted on 12 June 2023
I had an appointment in a dermatology clinic on the Saturday, & was advised that my prescription would be at my pharmacy by the end of the week. It did not arrive, for 3 weeks, despite chasing this several times. I was told the clinician I had seen would not be working for them in the near future so eventually had to have another telephone consultation with a consultant in order for a Prescription to be reissued. I hope the NHS were not charged twice! Admin staff were not particularly helpful when I phoned to chase the prescription.
Visited May 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
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Review titled Basford phototherapy
Rated 5 stars out of 5
by cheryl smith - Posted on 03 May 2023
Both nurse specialists were very friendly and proffesional and made me feel very at ease. Although appointments were restricted to 3 days a week and times were often booked up the nurses always tried their bext to squeeze me in at a convenient time. I would highly recommend this service
Visited May 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie