Harrow Health CIC
Westbury House, 23-25 Bridge Street, Pinner, Middlesex, HA5 3HRPatient ratings and reviews
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Reviews
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Review titled Sometimes great, mostly bad
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2025
Initially really great. First person who did my assessment she was amazing and genuinely seemed to care and offered lots of advice and info. Second person who did the first of three follow ups she was amazing and cared, seemed interested and gave lots of information during a 30 min conversation. Then the second and third follow up and I felt like I was an inconvenience to him. He wasn’t really listening to me, he was running through what felt like a script and it didn’t feel much different to talking to an AI chatbot or a calculator. Both times with him, I could sense he was trying to rush through everything to end the call as soon as possible. Any questions I had he gave the minimal answer before changing the subject to further lead to ending the call. Both calls with him lasted no more than 10 mins and most of that was him typing on his keyboard and me sat there unsure what to do. First call with him he claimed his camera was broken, he rushed the call and it was done in 5 mins. Second call he was lounging on a sofa with a windows behind him making it near impossible for me to actually see him. Now I’m trying to contact Harrow Health as a week later and my GP is still waiting for the shared agreement to be setup so I can continue my meds. Can’t call Harrow as their lines are constantly busy and email responses can take days. First two people were amazing, but the guy I had for the final two calls as completely soured my impression of Harrow Health.
Visited June 2025
Harrow Health CIC has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2025
The waiting times for rtc adhd assessment are false Can't get through via phone, cuts off after 30 mins They ignore emails I was finally assessed after around 13 weeks but only after radio silence for all that time until made threats to complain Lady who did assessment was amazing - she is commissioned in I suspect Was asked for ECG which was sent back over a week ago Been calling and emailing since and keep being told will be sent a text to obtain prescription I have emailed again and am on hold for the 4th time (nearly 2 hrs in total across the 4 calls) I have complained to CQC at this point Avoid
Visited May 2025
Harrow Health CIC has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
I've been trying to get through for over an hour now, when someone finally answers the phone, they are the most unhelpful person asking me to repeat my name over and over. Two years ago I was referred for an ADHD assessment, after an excruciating two year wait, your service finally saw fit to action my referral and I was diagnosed with a debilitating disorder. Over two weeks has passed since my diagnosis and I am yet to receive treatment or support for my condition. I don't know what makes you think that this is an okay way to treat someone, but frankly, I am appalled.
Visited May 2023
Harrow Health CIC has not yet replied.