DHU Health Care CIC - Ratings and reviews
Reviews
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Review titled Had wonderful Care at this practice in Osmond Road, Derby
Rated 1 star out of 5
by Mrs Sandra Seward - Posted on 14 March 2024
I had wonderful Care, kindness and consideration shown to me by by the nurse who unfortunately I can’t name as when I did it told me I couldn’t. I hope she gets some sort of recognition once they know who she was, she administered my infusion yesterday she even went and brought me a sandwich at lunchtime as the ambulance kept me waiting She even stayed with me being late for her other clinic. She was so professional, but it was her kindness that came through most.
Visited March 2024
DHU Health Care CIC has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Ann Sage - Posted on 02 January 2024
Attended service to see doctor about Covid / given antibiotics and anti viral infusion the next day. Nurse was very clear, considerate and compassionate. Thank you very much for the great service.
Visited December 2023
DHU Health Care CIC has not yet replied.
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Review titled Fast Response
Rated 5 stars out of 5
by Michael hill - Posted on 21 August 2023
Rapid response after contact 111. The antiviral team contacted me at approx 2.30 pm on 12th August and had an antiviral infusion by 4 p.M on the same day. Staff response at Chesterfield 111 superb.
Visited August 2023
Review titled DHU Health Care CIC
Replied on 22 August 2023
Dear Michael, Thank you for taking the time to provide this positive feedback about our NHS111 and nMab anti-viral service at Ashgate Manor in Chesterfield. I am pleased to hear that your experience was a good one particularly in relation to waiting time both in relation to staff response at 111 and access to treatment provided. We always endeavor to provide a high level of quality, safe, professional, timely and compassionate care and are always encouraged when patients and their families take the time to let us know how we did. I will share your comments with the Teams. I trust you are now on the road to recovery, and I wish you all the best for the future. Take care and best wishes, Judith Brown Patient Experience and Engagement Lead (DHU Health Care CIC)
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Review titled Quite useless
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
I am disabled. My doctor wanted a urine specimen to send to the laboratory. She sent a dhu nurse who had the necessary container but who refused to deliver the specimen to the surgery which was the sole reason for sending the nurse to my home. She seemed to think the task was demeaning. I have not yet been able to get anyone to take a specimen to the surgery which is very close to my home. Dhu people seem impractical and my doctor should have been warned that dhu employees do not do what she required. They don’t do swabs, etc. either.
Visited May 2023
Review titled DHU Health Care CIC
Replied on 17 May 2023
Dear patient, Thank you for sharing your comments/feedback regarding your recent experience with DHU and our Home Visiting service. I am sorry to read that your experience was both frustrating and poor and that your expectations of the service were not met on this occasion. We always endeavor to provide the best service possible for our patients. We would appreciate and encourage you to contact our Urgent, Emergency and Primary Care Clinical Governance team directly either via telephone on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email @ dhuurgentcare.clinicalgovernance@nhs.net with as much detail as you can (e.g., dates and times) so that we can investigate the specific concerns you have raised either formally as a complaint or informally as feedback. The team will then be able to take more details from you so they can fully investigate your concerns and why this has happened, and feedback and it can also help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. I do hope that you have now received any care and treatment you required and I wish you all the best for the future. Best wishes, Judith Brown Patient Engagement, Experience & Inclusion Lead and AIS Champion (DHU Health Care)
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Review titled Awful level of service , lack of patient care
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Tried to call when my GP was valises one weekend when my child was unwell. Took several attempts and waiting around 30-60 minutes on each attempt before my call was answered. Was told I would be called back within an hour , didn’t take on board anything I said and where clearly just following a clinical algorithm as we’re not interested in any clinical background / previous history and I was advised the call handlers are not medically trained when I tired to share this . After hearing nothing for 4 hours later I rang back and was advised they were busy and I would be called asap but it was none urgent so maybe I should wait and contact GP instead on Monday as may be quicker!( this was Saturday ) . I eventually got a call back from 111 more than 14 hours after my initial call and 13 hours later than they told me it was needed . Total joke . The call went to voicemail and 111 left me a message to say they had closed the call as I hadn’t picked up … don’t even try again! Thankfully in the meantime I took my child To A and e where they were admitted, so this was the right decision . The whole Thing left me Feeling 111 couldn’t have cared less . 111 felt like is was a hindrance and not a help …all it did was delay my son from getting treatment . Will not call in future as it just made a distressing situation even more stressful .
Visited January 2023
DHU Health Care CIC has not yet replied.
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Review titled Awful service , rude staff , absurd policies
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Rang and waited a very long time for anyone to answer. Triage didn’t listen to concerns as were keen to complete the flow chart they seemed to be using . Didn’t callin the time frame they said and then when I rang to query was advised they had passed this to local ambulance service! I had said several times she definitely was not needing an ambulance especially given current strain on a and e. This felt like a massive waste of both my time and a Easter of ambulance service resources. When I asked 111 to cancel the ambulance , they told me that they have no way of contacting ambulance service to cancel ambulances that aren’t needed and closed my call ! So then I had to call 999 myself to cancel it , as well as having to then restart the whole triage process.. which was very frustrating and added to my stress levels , child still had t been seen and I had to spend time cancelling an ambulance I didn’t order . Whilst I did get my daughter to the OOH doctors .. this was more than 9 hours after my initial call. Staff throughout were rude , patronising and lacked empathy. I’m future I will just go straight to a and e or wait for my own doctor , which begs the question of what is the point of 111?
Visited November 2022
DHU Health Care CIC has not yet replied.
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Review titled if you want antibiotics don't ring 111
Rated 2 stars out of 5
by Nathan - Posted on 10 May 2023
The 111 service that is offered needs a complete reform as they provide very little help or incite any Real solution. Its quite a dissatisfied service I rang up one Sunday afternoon ,late November 2022 regarding my little one who had earache along with fluid coming out of his ear. It took me a while to get through but the person I spoke to was very rude and kept interrupting whilst I was trying to ask questions . Alot of the time I had to repeat myself as the individual on the phone was very inconsiderate, rushing me whilst I had to check him over .and answer questions at the same time. Apologies he is autistic As it was a Sunday it's very difficult to get an appointment as I knew some antibiotics were needed. The response I got was to wait under the next day and I would get a call back from the GP. Well we didn't get a call from 111 or the GP so instead we rang them. We managed to get an appointment later that day and were given antibiotics so my son had to suffer an extra 24 hours due to your incompetence to provide actual care on behalf of the NHS Not the first time I have had dealings with this shambles of a service
Visited November 2022
Review titled DHU Health Care CIC
Replied on 12 May 2023
Good evening, Nathan. Thank you for sharing your comments/feedback regarding your experience in November 2022 with DHU and the NHS111 service when your son was poorly. I am sorry to read that your experience was both frustrating and poor and that your expectations of the NHS111 service were not met on this occasion. We always aim to provide the best service possible for our patients. We would appreciate and encourage you to contact our NHS111 Clinical Governance team directly either via telephone on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email @ DHUL.clinicalgovernance@nhs.net with as much detail as you can (e.g., dates and times) so that we can investigate the specific concerns you have raised either formally as a complaint or informally as feedback. The team will then be able to take more details from you so they can fully investigate your concerns and why this has happened, and feedback and it can also help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. I do hope that your son received the care and treatment he required and is better now and I wish you both all the best for the future. Best wishes, Judith Brown Patient Engagement, Experience & Inclusion Lead and AIS Champion (DHU Health Care)
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Review titled Quick, thorough and compassionate
Rated 5 stars out of 5
by CAS Market Harborough - Posted on 21 September 2022
We called 111 for our Ukrainian guests, they got an excellent translator immediately. The call handler was kind, patient and professional throughout - they provided great selfcare advice and clear instructions on what to do if things got worse. The referral was with the GP by the time we rang at 8 am the next morning and overall we had a really great experience of care. Thank you.
Visited September 2022
Review titled DHU Health Care CIC
Replied on 29 September 2022
Dear CAS Market Harborough Apologies for the delay in responding. However, thank you for taking the time to provide this positive feedback about our NHS111 service. I am pleased to hear that your experience was a good one. We try our best to provide a high level of quality, safe, professional, and timely care and we are always encouraged when our service users take the time to tell us how we did. I will ensure the Team is made aware of your comments and I trust that your guests are now feeling much better and are either fully recovered or on the road to recovery. Best wishes Judith Brown Patient Experience and Involvement Lead (DHU Healthcare CIC)