Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Outdated term used
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2024
Please inform all of your staff that the term, "wheelchair bound" is outdated. Not even full-time wheelchair users are "bound" to their wheelchair, they will get out of it at some point in the day. The preferred term is "wheelchair user". This was not said to me in my face-to-face appoint but was used in my report. Please do not use this outdated term any longer. Thank you.
Visited March 2024
Review titled Connect Health
Replied on 24 April 2024
Good morning I am so sorry that my colleagues failed to use the correct terminology and can understand that this must be both upsetting and frustrating. Please be assured I have shared this with all colleagues so we can change this practice going forward. Once again my apologies Regards Lesley Crosby Directorof Governance and Quality
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Review titled Lovely practice
Rated 5 stars out of 5
by Liz - Posted on 05 February 2024
Going in felt a little nervous but staff member was lovely helped me with what I needed to do definitely be back ,staff members helped everyone there very reassuring thank you
Visited February 2024
Review titled Connect Health
Replied on 12 February 2024
Dear Liz Thank you for such a lovely posting. I know my colleagues will be delighted to read such lovely comments and I am glad we have been able to help you. I wish you well for the future. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Cannot get an appointment!
Rated 1 star out of 5
by Bernard Scannell - Posted on 23 February 2024
Have now tried about a dozen times to get an appointment at your Witney clinic, but continually being told there are none and ring later. As I'm finding it difficult to walk at the moment, I cannot travel any distance easily. How do I get an appointment at Witney?
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Dear Mr Scannell I am keen to help you. Please can you contact me with your NHS number and a telephone number. My email address is lesleycrosby@connecthealth.co.uk. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I have Just seen an nhs physiotherapist very disappointed. He was saying it’s my rotator cuff,and I asked him to look at my recent scan notes which said inflammation of bursa .He was very contradicting,I do not want to be seen by him again. I felt it was a bit guesswork with him ,I think this was probably down to lack of experience,or that’s the way he came across. This is the second Physio in that particular hospital that I have been disappointed in. Physio’s don’t do anything anymore, except to ask a few questions and give you a couple of exercises. Unlike private physio’s that actually massage and go into your symptoms in more depth . NHS cutting corners again.
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Good afternoon Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled 6 week gym access
Rated 4 stars out of 5
by Julie Berridge - Posted on 04 February 2024
The 6 week gym access was a great help thank you. The Physio's organised an exercise program which has incresed my strength and reduced my pain, whilst offering support, advice and motivation. I will join the gym to continue with this
Visited February 2024
Review titled Connect Health
Replied on 06 February 2024
Dear Julie Thank you for sharing your comments and posting such a lovely review. I will ensure it is shared with my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Extremely Productive Experience
Rated 5 stars out of 5
by Ashley - Posted on 01 March 2024
Well worth the time I invested, knee now feeling much better, great mentoring from the Connect Health team thanks!! guys your support and advice was very much appreciated.
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Dear Ashley Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Shocking
Rated 1 star out of 5
by Hannah - Posted on 21 February 2024
Was referred as a priority for knee swelling and not being able to walk without aids. Was told that this has now been ‘regraded’ by Connect Health as a standard referral and i have to wait 4 months, without even discussing with me my symptoms before doing this. In that time, i cannot drive and cannot go to work. Absolutely shocking
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Good afternoon Hannah Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
Very kind, thoughtful and sensible advice and help which made a big difference. I was shown various exercises to try, I was able to have a go at all of these at the time so I left the appointment understanding what I needed to do. Making appointments over the phone was easy, the waiting time was very reasonable. Great service, thank you so much.
Visited February 2024
Review titled Connect Health
Replied on 18 March 2024
Good morning Thank you for such lovely comments and I will ensure they are passed onto my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Terrible booking system
Rated 2 stars out of 5
by Matthew Stanton - Posted on 14 February 2024
The physio was great and told me I need 6 weeks of physio. However, when I try to book the physio they say they can only book one session at a time, and there is a often a month long wait for a session. So I have booked one session for a month's time, then after that will have to book another (for a month's time probably). It is ridiculous you can't book a 6 week course. Booking them one at a time after each appointment is stupid and means 6 weeks of physio will actually take 6 months to complete.
Visited February 2024
Review titled Connect Health
Replied on 14 March 2024
Dear Mr Stanton Apologies for the late response. We have had some issues accessing the feedback from the NHS website end. What you have described is not correct and should not be happening so I am sorry that this is what you have experienced. Please can you contact me directly on my email with your name, NHS Number, address and date of birth as I am sure I will be able to help you. My email is lesleycrosby@connecthealth.co.uk Regards Lesley Crosby Director of Governance and Risk
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Review titled Fun to do
Rated 4 stars out of 5
by Geoff - Posted on 13 February 2024
Staff were very attentive and helpful I enjoyed taking part in the course and found it very helpful.
Visited January 2024
Review titled Connect Health
Replied on 06 March 2024
Dear Geoff Firstly, my apologies for not responding to your comments before now. Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality