Connect Health - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Rosemary Mawer - Posted on 08 March 2024
It has took a long time but I feel what they did for me improved my hip. Just takes so long .waiting for appointments was the hard part. They were very helpful and patient with Me. I didn't like the gym sessions but they helped me through them.
Visited March 2024
Review titled Connect Health
Replied on 14 March 2024
Dear Rosemary Thank you for taking the time to provide us with some feedback. I am glad we have been able to help. I am sorry for any wait you experienced and we are constantly working to reduce the waits our patients experience. I wish you well for the future Regards Lesley Crosby Director of Governance and Risk
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Review titled I felt hope .
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2024
I was referred to Connect Health by my… I was referred to Connect Health by my GP for a course on Pain management. I have paid privately for physio and chiropractic treatment and taken part in exercise classes and couldn’t bear the thought of having to constantly to be in pain. I wasn’t sure the Pain management course would be able to help if it was online with no sight of my injury, no physical manipulation etc. However, I was wrong, so wrong. Firstly, the facilitators were so welcoming, friendly and relatable and then the other participants turned out to be just like me; people plagued by chronic pain. Along with constant pain can come depression and despair and I certainly was in that category. The course starts by validating our pain and I have to say that was so empowering. For the 6 weeks we were introduced to many different tools that I have found invaluable and at last I am feeling the benefit of using them. I found the course leader to be quite inspirational, I felt he understood my feelings and how my pain was affecting my life but I never felt judged. I would highly recommend this course if you feel you need more than medication and you have an open mind.
Visited March 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled 5 star 🌟
Rated 5 stars out of 5
by Helen - Posted on 08 April 2024
I have been under connect health since December-April for ligament tears. Slowly but surely, they have helped to not only build up my strength and stability in my ankle, bringing me back from being non weight baring and uses crutches to walking and building up to my usual life activities and returning to work. Its been a long and painful at times journey with clinic and gym sessions and have found everyone to be calm, friendly and professional, they are always understanding, compassionate in my frustration and pain at my worst. Finding a way to laugh rather than cry at times. Advising on better strap support and my exercises, listening to what my body needed to get to this stage. I am so grateful.
Visited March 2024
Review titled Connect Health
Replied on 09 April 2024
Dear Helen Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Wolverhampton MSK Physio: the best!
Rated 5 stars out of 5
by Peony - Posted on 28 March 2024
I have had continuity of care and a totally professional approach from someone who listens and responds, suggesting things I can do at home, as well as techniques to help with long term pain which are carried out through the sessions. The difference it has made is amazing. Thank you Mr Reece
Visited March 2024
Review titled Connect Health
Replied on 08 April 2024
Dear Peony Firstly, my apologies for not responding to your comments before now. Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Why don’t physio actually manipulate?
Rated 3 stars out of 5
by Lyndsay - Posted on 27 March 2024
I paid to see my NHS physio in lockdown as they weren’t allowed to work, I was manipulated and this really helped. But seeing the same person now and they don’t actually touch you but just advise. This doesn’t help and I don’t understand why they can’t manipulate as I would only need a couple of visits. I need help every now and again , struggled with sciatica for over 30year. Great physio but I wish they did more than speak
Visited March 2024
Review titled Connect Health
Replied on 28 March 2024
Dear Lyndsay Thank you for your posting. I am sure that you can appreciate that there are different ways to treat different injuries when they present and high velocity manipulation, the type you describe, is not something that we undertake. I would be more than happy to review the care you have received if you think that would help. If you would like me to do that, please email me on lesleycrosby@connecthealth.co.uk Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Outstanding practice
Rated 5 stars out of 5
by Robert Hellen - Posted on 27 March 2024
I was referred to Connect Health for a suspected Hip issue. The Physio was very professional and thorough explaining clearly the source of my concern after an intensive investigation. Plans for moving forward were agreed along with a range of suitable exercises.The Physio was understanding and supportive and provided excellent care and reassurance. I could not have asked for more or better. Looking forward to my next appointment.
Visited March 2024
Review titled Connect Health
Replied on 28 March 2024
Dear Robert Thank you do much for your lovely comments. It is a pleasure for our staff to receive your feedback and I will ensure your comments are passed on. Regards Lesley Crosby Director of Governance and Quality
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Review titled Excellent support
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
I have been given support over the past 6 months for a meniscus tear (knee injury). The physio team were extremely helpful throughout the process, I was always able to pick up the phone for support, as well as having 1 to 1 reviews in person and weekly group sessions where I could strengthen my knee. The PhysiApp makes it easy to exercise at home but the physio team are very helpful and knowledgeable, they are motivating and open to any questions.
Visited March 2024
Review titled Connect Health
Replied on 08 April 2024
Good morning Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2024
Turned up for second appointment and I was 1st in another 5 people came and went and a girl came out carrying a laptop asking my name then said I’m sorry there seems to be a mistake can you come back tomorrow so I showed her my booking card and said no thankyou and limped out
Visited March 2024
Review titled Connect Health
Replied on 25 March 2024
Good morning I am so sorry for the inconvenience that this caused to you and it is not the level of service we would expect any of our patients to receive. I would urge you to contact the telephone number on the paperwork/text messages you have received so we can rebook you an appointment. If I can do anything to help please do email me on lesleycrosby@connecthealth.co.uk Once again my apologies for the confusion regarding your appointment and I urge you to contact us or me and rebook. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Outdated term used
Rated 3 stars out of 5
by Anonymous - Posted on 23 April 2024
Please inform all of your staff that the term, "wheelchair bound" is outdated. Not even full-time wheelchair users are "bound" to their wheelchair, they will get out of it at some point in the day. The preferred term is "wheelchair user". This was not said to me in my face-to-face appoint but was used in my report. Please do not use this outdated term any longer. Thank you.
Visited March 2024
Review titled Connect Health
Replied on 24 April 2024
Good morning I am so sorry that my colleagues failed to use the correct terminology and can understand that this must be both upsetting and frustrating. Please be assured I have shared this with all colleagues so we can change this practice going forward. Once again my apologies Regards Lesley Crosby Directorof Governance and Quality
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Review titled Lovely practice
Rated 5 stars out of 5
by Liz - Posted on 05 February 2024
Going in felt a little nervous but staff member was lovely helped me with what I needed to do definitely be back ,staff members helped everyone there very reassuring thank you
Visited February 2024
Review titled Connect Health
Replied on 12 February 2024
Dear Liz Thank you for such a lovely posting. I know my colleagues will be delighted to read such lovely comments and I am glad we have been able to help you. I wish you well for the future. Kind regards Lesley Crosby Director of Governance and Quality