Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Cancelled after missing 1 appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
missed one gym appointment due to urgent issue with pet got text saying discharged for 3 months never answer e.mails never call always text not very good and a waste of NHS funding frankly,
Visited May 2023
Review titled Connect Health
Replied on 21 August 2023
3. Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Regards Lesley Crosby, Director of Governance and Quality
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Review titled Good excercise plan
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
The physio appointment went very well, the physiotherapist was extremely attentive to my concerns and gave me a good excercise plan which has been very helpful to my condition.
Visited May 2023
Review titled Connect Health
Replied on 21 August 2023
Firstly my apologies for not responding to your comments before now. Thank you for taking the time to share such positive feedback and I am glad you found our staff member attentive. I am also pleased to hear that your condition is improving. I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Waste time
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I wait for 8 months for appointment and for 3 time they cancelled and change date,and now I wait another one month......I thing they take money from government (our taxes)for nothing....very poor service
Visited May 2023
Review titled Connect Health
Replied on 21 August 2023
Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience and fully appreciate how frustrating this must have been for you. I can assure you that we only cancel appointments in extreme circumstances, and it is extremely unusual for anybody to have 3 appointments cancelled. I will be sharing comments with my colleagues in Operational Management so we can ensure the issue of multiple cancellations has an increased profile. Once again, I apologise, and I can assure you that it is through comments such as this that we can improve the service we offer to other patients. Regards Lesley Crosby, Director of Governance and Quality