Circle Health Group Limited - Ratings and reviews
Reviews
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Review titled Medically OK, admin is useless
Rated 2 stars out of 5
by Steve Gannon - Posted on 03 January 2024
Used the Priory, B'ham for ankle surgery. Procedure went well, consultant excellent, nursing care and general staff were fine. Supporting admin and billing was, and continues to be, inadequate and inaccurate - still trying to get payment issues resolved, as Circle don't seem able (willing?) to resolve outstanding invoices against payments received. Will avoid using in future.
Visited October 2023
Circle Health Group Limited has not yet replied.
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
very professional and caring service,operation for shoulder replace ment went very well, excellent aftercare food standards need to be improved a lot e.g. scrambled egg very dry, worst i have ever had and vegetable curry hardly any ingredients. bread was exceptionally thick cut. coffee and hot chocolate lovely. central heating noisy kept banging. moved to another room but not much improvement could not get any sleep during night. terrible side effects from synthetic morphine tablets
Visited September 2023
Circle Health Group Limited has not yet replied.
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Review titled None existent nursing care
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
Nursing care is appalling, complete lack of knowledge pre operative and post operative, no escalation of care if you become unwell please reconsider if you are thinking of having surgery here
Visited August 2023
Circle Health Group Limited has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
Referred from NHS due to a leg/back issue not being solved by physio. Huddersfield Hospital was my closest option to go to. 8 weeks until an appointment. Attended appointment. Due to be seen at 10am. Wasn’t seen until 10:50am. Was seen for less than 2 minutes and told I need a scan and I was to go home and wait for a call to be brought back for a scan at a later date. - 8 weeks waiting - 1.5 hour drive - 50 minutes waiting time for a prebooked appointment - Sent home within 2 minutes to wait for a call to rebook a scan. - 3.5 hours in total wasted Colossal waste of time and money!
Visited August 2023
Circle Health Group Limited has not yet replied.
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Review titled Ophthalmology Dept
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
I was treated with respect and kept informed of all the procedures I would undergo. Nothing was too much trouble for my consultant and team. Highly recommended.
Visited August 2023
Circle Health Group Limited has not yet replied.
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Review titled The most wonderful care
Rated 5 stars out of 5
by Kylie - Posted on 28 June 2023
I would like to thank the entire staff at the St Edmunds Hospital, for the most perfect care and compassion I have ever experienced within a hospital setting. Right from my very first appointment to my discharge day, I was greeted with kindness, dignity and felt extremely valued. The professionalism within all the departments is of a very high standard, but most of all I felt I was in very safe hands. The aftercare team telephone call was also really considerate and kind. They addressed any concerns I had and reassured me. If I ,or any member of my family are ever needing to have surgery in the future, I would not hesitate to come here. Thank you all again, for everything. Kind regards.
Visited June 2023
Circle Health Group Limited has not yet replied.
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Review titled Professionalism and kindness throughout
Rated 5 stars out of 5
by Margaret - Posted on 28 June 2023
From diagnosis to my double cataract surgery, I received great care and treatment by the whole team at the Goring Hall Hospital. The professionalism and kindness of the medical and administrative staff allowed me to be relaxed and confident in a positive outcome...and it was! Thank you to all involved
Visited June 2023
Review titled Circle Health Group Limited
Replied on 07 December 2023
Hello, Margaret. Thank you so much for this lovely review following your visit to Goring Hall Hospital. I'll make sure your feedback is shared with the local teams. Wishing you all the best with your recovery. Kind regards. Adam.
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Review titled Just brilliant
Rated 5 stars out of 5
by Rachael Hartopp - Posted on 21 June 2023
I wanted to praise all the staff at the Meriden Hospital Coventry as from my first appointment to pre op and surgery all the staff from reception to surgeon were fantastic The staff at night were wonderful and supportive A great team and just very caring ! Thank you Rachael
Visited June 2023
Circle Health Group Limited has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Simona Saunders - Posted on 05 April 2023
Good experience- everything was explained to me. Consultant and staff were friendly and efficient and gave me confidence.
Visited April 2023
Review titled Circle Health Group Limited
Replied on 12 April 2023
Hi Simona, Thank you for your 5 star review - we're so pleased to hear that you had a good experience and felt confident about your care. All the best Jordan
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Review titled Poor communication and lack of compassion
by Concerned 83 - Posted on 17 April 2023
I contacted Ross Hall hospital last week as I had received a worrying phone call from the GP about some scans my teenage son had. They advised he needed an urgent review by a specialist which would be within 2 weeks. I called Ross Hall as my son was worried sick and couldn’t have him wait 2 weeks. Managed to get an appointment that evening, which was excellent. He had a swift appointment with a consultant with no issues and plan was made for further imaging. This is where the good care ended. Took the referral to the imaging department as advised, slip taken off us with no communication, just said someone will phone. We were advised 1-2 weeks for imaging. I called 4 days later, no answer to department each time, phone cuts off after waiting, and had to keep getting put through to main reception who emailed them to call me. Can I say those on your front desk were extremely understanding and empathetic. The imaging department did eventually call back but their lack of interest was evident. Eventually got a phone call 5 days later offering imaging with a date 15 days later. As the mum of a teenager who has this hanging over him, is worried sick and about to sit his exams, I asked that they check one of their other hospitals for an earlier appointment and call me back. This was agreed and then no call back was received. I called again, same old story, can’t get through to anyone. Eventually after trying multiple times they advised that the initial appointment was cancelled, as the other hospital was going to call me with an earlier date. I called the other hospital and they advised that they hadn’t received a referral, it would still need screened by a radiologist and until then couldn’t give a date. I called back Ross Hall who said yes they did send the referral. I advised that we needed that scan booked at Ross Hall on that initial date, in case it was an even longer wait at the other hospital, particularly since they hadn’t received the referral and they couldn’t give me a date yet, and it still needed screened by a radiologist, so was effectively back to the start of the process. I would have thought my desperation was evident, particularly given that we were willing to travel 3 hours to one of the other hospitals to get this done earlier, and I explained the circumstances clearly around why we were so desperate. Surely common sense would prevail and they’d have booked in the initial date and if we got an earlier appointment it would get cancelled? Now, at this point you would think some compassion would be of benefit, or some actual care for how patients may feel, but the sheer disinterest from the staff in imaging who are on the other end of the phone line, is shocking. The outcome was that they had now given the initial appointment away, the date I got from them for the scan was now even later than the initial date, I still have no appointment at the other hospital. I could understand them cancelling, if they had appointed elsewhere at an earlier date, but why cancel that and leave us sitting with still no date with no time frame? Each time I have called, I have felt like speaking to me was an inconvenience. Now can I be clear, they are not rude, they answer my questions but the disinterest is evident in their tone. They lack empathy. This is not the best care, when you are already stressed and worried sick and so is your child. I am aware there are pressures across all healthcare, I am a nurse myself and work within the NHS, I am aware of waiting times in NHS which is why I chose to use a private hospital for to speed things up but in all honesty, the amount of phone calls and lack of compassion received has just added to our stress levels. I know that I expect my staff to be compassionate and empathetic to all our patients, I expect the same for my family when on the receiving end of care. We will now wait patiently to see if the other Hospital will ever receive the referral and get my son booked in any earlier.
Visited April 2023
Provided by Care opinion
Circle Health Group Limited has not yet replied.