CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Unprofessional Resident Dr
Rated 2 stars out of 5
by TRACEY GRIEVESON - Posted on 09 June 2025
Rated 2 out of 5 stars I had lens replacement surgery with… I had lens replacement surgery with this company it went well the reception staff and surgeons were caring throughout. However the following 18mths my eye deteriorated at such a slow rate I didn’t notice until I could barely see out of my left eye. My right eye was blurry too although not as bad as my left. I went to my optician she’s amazing. She said I had a build up on the surface of what she called dust on both eyes. However this can be corrected it can happen after lens replacement. I was referred back to Chec. The dr I was seeing rang me from his car to rearrange my appointment from 9.15 to 10am as he was stuck in traffic.i was happy to do that and appreciated his call. However when I got to the clinic he was running late. I didn’t get to see him until 10.45. The whole process lazer to remove the dust took minutes, it was very rushed. He did my right eye first then the left then back to the right but not my left which was the worst affected. Consequently my eyes still weren’t right. My optician confirmed this yet again and sent me back to chec for a little more laser to remove the remainder of the surface dust especially to my left eye. This time I saw their resident dr he was rude dismissive of my optician and verbally unprofessional regarding her. He then told me my lazer had worked I ask why is my left eye still blurry and right eye still slightly blurry. He told me wear glasses. His manner was awful. I asked why would I wear glasses the original surgery had worked. Had the lazer not been so rushed as the original dr was so late I’d not be in this position. I was sent away with eye drops and to return a week later. I put the appointment into my phone diary but instead of 4.25 I’d added 4.45. However I always arrive at least 15mins before an appointment which made me late for my appointment by 10mins. The dr came out of his room as I arrived looked over at me went into another room for a while. He then walked back to his treatment room and was there a further five minutes then came out with his brief case and coat on walked right past me and left. Check policy is to give you 10mins after your original time I was firmly within this time. The receptionist was clearly embarrassed by his behaviour and apologised as I was not too late. I was so upset I found it hard to compose myself when I got to my taxi, the driver was very polite and asked if I was ok. I rang chec head office they confirmed he should have seen me as I arrived within the time frame he was still there and waisted 10minute flitting between rooms. I then got a call from the clinic manager completely contradicting her head office and discharged me from their care. I was a CQC manger of a private clinic this would absolutely never have happened in my clinic.
Visited June 2025
CHEC Preston has not yet replied.
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Review titled Wanted to 'let it heal it's self', ignored data
by Jeremy Russell Smith - Posted on 09 June 2025
Issue is eyelid infected glands. Infection goes through 2 week lifecycle of growing, head develops then bursts/dries, subsides until infection repeats lifecycle. Has been happening for 8 months continually and 2 sets of anti-biotics failed to cure it. At time of consultation cyst was in subsided phase as had recently dried out the puss and fallen off. To illustrate the lifecycle I had dily photos of the cyst to show the doctor so they didn't just se it in subsided phase, i.e. photos showed bright red growth and some with puss head. I also explained that it had been like this continually for 8 months and 2 sets of anti-biotics failed to have an effect. Doctor wanted to leave it to 'see if it will go away of it's own accord'. He seemed to judge it based on subsided stage and not take into account the 2 weeks of photos I showed him nor the fact that it had repeated this up/down lifecycle for 8 months. I expressed surprise that he thought it would heal up as it hadn't for 8 months and 2 sets of ant-biotics. He didn't seem happy that I challenged his option. When I asked if it were his eye what would he do he evaded any answer and said it is your (my) decision. Reluctantly after further saying how it might go of it's own accord he relented and agreed on a minor procedure to clean out the eyelid. I booked this on the way out. After some thought I cancelled the procedure and referral as I don't want someone who clearly wanted to eave it alone cutting my eyelid open, he showed no commitment to the procedure and that filled me with no confidence in him. When contacted to have someone else do the procedure my GP surgery offered referral to the NHS hospital in Macclesfield. At time of writing I have not decided whether to proceed with anything as confidence is extremely low in this process. Currently, 4 days after the subsided phase of the cyst it is now round and quite red and developing a small puss filled head, it is on the end of the eyelid so I can see a curved lump on the edge of my eyelid as it hangs down a little. It doesn't seem to be taking the doctors advice to self-heal.
Visited June 2025
CHEC Preston has not yet replied.
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Review titled one and a half hours waiting on the phone for chec to answer
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2025
one and a half hours waiting on the phone for chec to answer an absolute discrace , very poor service
Visited June 2025
CHEC Preston has not yet replied.
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Review titled Great Telephone Service
Rated 5 stars out of 5
by Huma Anwar - Posted on 05 June 2025
A lady from Nottingham department was able to demonstrate clear and present traits of empathy and concern around re booking my mother’s eye appointment. She was able to make the process swift by providing some options around afternoon appointments. Her vocal personality was open and friendly. Her tone was matched for the role.
Visited June 2025
CHEC Preston has not yet replied.
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Review titled Bit of a deadly embrace
Rated 3 stars out of 5
by Tony Scarsbrook - Posted on 02 June 2025
First to say that to date all my experiences with CHEC have been excellent. So this one is the exception I had an eye test a couple of weeks back, and was told I'd get a text with follow up details e.g. to see the specialist. And I duly get the text, and book the appointment. Then I get another text to tell me that this is an initial appointment prior to seeing the specialist - which I've already done. So I ring the helpline to try to explain, and this helpfully tells me that there is a known issue with duplicate appointments being sent out. Fine, it happens.... So I click the link for the appointment to try to cancel it. For which it needs my DOB and a booking ID. Only the booking confirmation doesn't give a booking ID. So I can't log in to change it, and the helpline tells me not to phone them because they know about the problem. So not sure where to go from here - I don't want to get a black mark for failing to attend, nor do I wish to inconvenience the excellent team at CHEC Worcester when I don't show up!!
Visited June 2025
CHEC Preston has not yet replied.
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Review titled Frustrating!
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2025
Having attended an OCT and FoV assessment earlier in the week I received two phone messages on consecutive days about a 'forthcoming appointment' from the local CHEC centre telling me I need do nothing and they would ring back in 24 hours. Today I managed to answer the phone to an automated message apparently reminding me about a 'forthcoming appointment' and I confirmed that I was the patient by pressing the relevant button. The line was then silent. As I had no idea what forthcoming appointment was supposedly booked I rang Preston. After some time on hold from number 10 in the queue, during which time the 'muzak' was deafeningly loud, I finally got through to someone who was very pleasant and courteous and who explained that the message was intended for me to book an appointment. This has now been achieved - thank you - but confusion and incompetence from the CHEC service is not rare. The phone message when you ring head office starts by apologising for having recently sent out duplicate letters asking people to book an appointment when they have already done so. I received two appointment letters for my recent appointment which was unnecessary, wasteful and doubly expensive in terms of postage. Having to attend two separate appointments for OCT/F0V and then follow-up is also frustrating when High Street opticians manage to complete both in one appointment. The individual practitioners have, with one previous notable exception, all been pleasant (though not always efficient) but the administrative side of the service seems shambolic and frustrating at best.
Visited June 2025
CHEC Preston has not yet replied.
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Review titled Dire service
Rated 1 star out of 5
by Nicky Holland - Posted on 28 May 2025
I should have had a review invitation for May, nothing has arrived. I have spent over an hour on the phone trying to speak to someone. Started at 9th in queue, 20 minutes later 8th. Very poor service. Tried again the same. Shockingly poor. Tried the Live Chat as advised - no Live Chat. what can one do????????????????????
Visited May 2025
CHEC Preston has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Mrs Diane Stephan - Posted on 13 May 2025
I first saw ***who was incredibly friendly and professional—such a great first impression. I then had a follow-up consultation with surgeon who did my right eye on 16th April. , who performed surgery on my right eye on April 16th, 2025. He took the time to thoroughly answerall my questions and offered excellent advice throughout. I’ll be returning to have my left eye done in June, and I honestly can’t praise the surgeon enough—he’s an absolute superstar! He also gave me positive advice when asked if I could renew my lifeguard qualification as will be in water
Visited May 2025
Review titled CHEC Preston
Replied on 14 May 2025
Dear Diane Stephan, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Lack of organisation
Rated 1 star out of 5
by David Bennett - Posted on 22 May 2025
I came for another appt to see the Dr. My appointment was at 8am as I was asked to change it from Friday afternoon. I asked would the Dr definitely be here at that time and I was told he would be and I was the first appointment. I am still sat here at 8.50 waiting and have been told the doctor has just arrived. Why change the appointment to suit yourselves and then say the doctor would be here and he obviously doesn't start at 8am.
Visited May 2025
Review titled CHEC Preston
Replied on 22 May 2025
Dear David Bennett, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160. Kind Regards, CHEC
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Review titled Friendly efficient service
Rated 5 stars out of 5
by Geoffrey Wignall - Posted on 15 May 2025
Satisfied with the service which is friendly, efficient and helpful with reception and practitioners. Clean and quite comfortable waiting area and appointment times generally kept to, no undue wait time. The time from the initial referral to my first appointment was good. Although the appointment texting system did tend to be a little confusing, but I think that has settled down since my initial visits.
Visited May 2025
Review titled CHEC Preston
Replied on 20 May 2025
Dear Geoffrey Wignall, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC