CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Mrs Diane Stephan - Posted on 13 May 2025
I first saw ***who was incredibly friendly and professional—such a great first impression. I then had a follow-up consultation with surgeon who did my right eye on 16th April. , who performed surgery on my right eye on April 16th, 2025. He took the time to thoroughly answerall my questions and offered excellent advice throughout. I’ll be returning to have my left eye done in June, and I honestly can’t praise the surgeon enough—he’s an absolute superstar! He also gave me positive advice when asked if I could renew my lifeguard qualification as will be in water
Visited May 2025
Review titled CHEC Preston
Replied on 14 May 2025
Dear Diane Stephan, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Friendly efficient service
Rated 5 stars out of 5
by Geoffrey Wignall - Posted on 15 May 2025
Satisfied with the service which is friendly, efficient and helpful with reception and practitioners. Clean and quite comfortable waiting area and appointment times generally kept to, no undue wait time. The time from the initial referral to my first appointment was good. Although the appointment texting system did tend to be a little confusing, but I think that has settled down since my initial visits.
Visited May 2025
Review titled CHEC Preston
Replied on 20 May 2025
Dear Geoffrey Wignall, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Shockingly inefficient, poor communication
Rated 1 star out of 5
by Mrs West - Posted on 09 May 2025
Having returned to my hometown after a few years away, I was referred to c.h.e.c. for regular eye care. The first communication asked me to make an appointment, with no information as to what the appointment would cover. I assumed it would provide a thorough eye examination (visual field, visual acuity, pressures, retina, etc) and consultation. However, on the day I was merely given a Visual Field Test, no consultation with the optometrist. I was not happy to learn there’d be further appointments for the various usual eye tests and to see the optometrist. A second communication was received, asking me to make an appointment, and again, no information provided. I phoned as I wanted to understand how c.h.e.c’s system worked. I was told that eye tests were being split to speed up waiting times. What an infuriating waste of *my* time. I saw the optometrist a few weeks later, who did manual checks of my eyes, but was told I’d have to return for two more appointments - one for the scan, and another to see her again to discuss findings. I cannot express the extent of anger at the waste of not just my time, but the wholly inefficient system that now creates four appointments where in the past I had just one or two (with an organisation called The Group Practice, which provided an excellent service). Thankfully I’m retired, so have a little more flexibility than someone who’s working. I can’t imagine the stress and inconvenience this must cause to people who have to work. c.h.e.c. states that part of their vision is to reduce waiting times. What a joke. It's taking four appointments spread over 6-8 weeks to complete my eye check/consultation whereas in the past only one or two appointments were necessary. The wastefulness of this poorly run system is a disgrace. As this organisation is an nhs supplier, it means that scarce taxpayers’ money is being wasted over and over. This is a deplorable way to operate. Who is holding this organisation accountable?
Visited May 2025
CHEC Preston has not yet replied.
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Review titled Disgusting
Rated 3 stars out of 5
by Allison Yates - Posted on 19 May 2025
Having held on your phone line for nearly half an hour today, when I finally got through the call handler said hello and then proceeded to hang up the call! This is not the first time this has happened, it wouldn't be so bad if when they spoke to you they were polite, it's like they are doing you a favour!!! Perhaps some training in telephone manners would be appropriate.
Visited May 2025
Review titled CHEC Preston
Replied on 20 May 2025
Dear Alison Yates, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We are continually developing the avenues of communication available to our patients and are most sorry to hear of your experience. We never wish for our patients to feel underwhelmed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are keen to ensure you have received the required care, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk. Kind Regards, CHEC
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Review titled Plenty of patients, no professional.
Rated 2 stars out of 5
by Joyce Scowcroft - Posted on 07 May 2025
I arrive 10 minutes early for my appointment in Chorley. One other patient arrived breathless and stressed, he had had to leave to move his car as no one was there for his 9am appt. Another lady had an appt at 8.30am and had to leave to go to work. Another couple arrived for a 10.30am appt. On ringing your number, (16th in the queue) I was told that the clinic had been cancelled. Shame you couldn't have informed the patients who spent time and money getting there on time. The practice that you rent the room from didn't know it was cancelled, I informed them and put a notice up in the foyer. Things can only get better. I was referred mid February and some 11 or more weeks later have had one appointment with a technician.
Visited May 2025
Review titled CHEC Preston
Replied on 13 May 2025
Dear Joyce Scowcroft, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on chec.quality@communityeyecare.org.uk or call on 0344 264 4160. Kind Regards, CHEC
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Review titled Outstanding service
Rated 5 stars out of 5
by Alison Maricic - Posted on 03 May 2025
Staff were extremely friendly courteous and professional, accommodated my health issues and created a pathway to ensure my surgery went smoothly. The was pleasant and stress free. Clear and precise after care and contact numbers given. An excellent service.
Visited May 2025
Review titled CHEC Preston
Replied on 12 May 2025
Dear Alison Maricic, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and courteous, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Kind Regards CHEC
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Review titled Great staff
Rated 4 stars out of 5
by BA Perry - Posted on 30 April 2025
My cataracts were fixed end of 2023. 2025 my right eye is blurring, so in March I visited the Optician for an eye test which confirmed it needed laser treatment. The Optometrist sent in the forms. A prebooked holiday delayed things for a few weeks so an appointment was booked for 29th April with CHEC. This turned out to be a phone call asking if my eyesight was a bit problematic. I said it was, so the Dr said OK, an appointment would be booked in a few weeks. My Optometrist had agreed all this weeks ago so this was just a wasteful delay. My wife had her eyes tested this week and she too needs laser treatment. She has just received an appointment today for a telephone call in May. Fortunately she doesn't drive as her problem is worse than mine, but she is struggling with her current spectacles. Surely this delay could be avoided by believing the Optometrists report?
Visited April 2025
CHEC Preston has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Neil Askey - Posted on 18 April 2025
Excellent care received at CHEC Stoke. Explained everything and treatment going forward. Our NHS is the best in the world. Thank you for looking after me.
Visited April 2025
Review titled CHEC Preston
Replied on 12 May 2025
Dear Neil Askey, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Kind Regards CHEC
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Review titled Poor booking service
Rated 3 stars out of 5
by Anonymous - Posted on 15 April 2025
Having booked an appointment in response to a text message I receive further messages in the following days telling me to book. When trying to change or defer the appointment the website does not recognise my details. I have mentioned this before when visiting Poundbury and been given a local number to use. However this is never answered. The actual service from the practitioners is excellent but badly let down by your IT department. MHH
Visited April 2025
Review titled CHEC Preston
Replied on 13 May 2025
Dear Patient, Thank you for your review. While we are delighted that you are happy with our colleagues, we are sorry we are sorry to hear of your dissatisfaction following your contact with CHEC. We are continually developing the avenues of communication available to our patients and are most sorry to hear about your experience on our website. We always wish for our processes to remain clear and ensure our service is accessible to all. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160. Kind Regards CHEC
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Review titled Superb service for Coventry!
Rated 5 stars out of 5
by A Rutter - Posted on 02 April 2025
So easy to make an appointment and only have to wait days for that appointment, to the friendly staff at the clinic….they are a credit to the NHS…oh and free easy car parking too.
Visited April 2025
Review titled CHEC Preston
Replied on 12 May 2025
Dear A Rutter, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Kind Regards CHEC