Change Grow Live - Ratings and reviews
Reviews
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Review titled Showed me loads of support
by liondy53 - Posted on 17 January 2024
The support here has been amazing, wish I would have found it sooner, everyone is supportive. I need this in my life. Showed me loads of support when I feel so alone and lost. Made me feel not alone like there is support. Just needed support and it makes me feel lighter.
Visited December 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 18 January 2024
Dear liondy53 Thank you so much for getting in touch with us. My name is Lydia and I am responsible for listening and responding to people's feedback. I am so glad you feel like our support has been amazing to get involved in. Connection in recovery is so important, as addiction and the struggles that come with it can make people feel incredibly isolated and alone, and it sounds like this has very much been the case for you. Now you have this new support option in your life, I hope you take full advantage of it and access it as much as possible moving forwards. It will be there for as long as you need it. I am sure that with the support you have discovered, and through your own commitment and determination, you will achieve everything you want to in your recovery. It sounds like you have been ready for this kind of help for a while now, and I hope you grab it with both hands. I am sure our staff and the friends you will come to gain along the way will be there to help push you forwards, and that you will support them in the same ways too. I will make sure that your feedback is passed onto our management team at our East Hub so that they can share it was staff and read about the positive impact this support has had on your life. I am sure they will be over the moon to hear it and will look forward to seeing you again soon. Thank you again for reaching out to us, we really appreciate it. Take care and best wishes, Lydia
Provided by Care opinion
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Review titled Something new to support my recovery
by Sorena - Posted on 03 November 2023
I attended a group workshop at KIKIt. I was met on time, was given a chance to engage on the group, was listened to and I have also leart something new to support my Recovery
Visited November 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 09 November 2023
Dear Sorena Thank you for getting in touch with us. I am Lydia and I am one of the staff members at CGL that is responsible for listening and responding to people's feedback. I am really glad that you had such a prompt and positive experience of attending KIKIT support and that you felt listened to as you engaged. It is so important to learn new things when you are embarking on a recovery journey, and I was really happy to hear that the KIKIT group has provided you with this opportunity. I will make sure that I share your feedback with KIKIT's Service Manager so that he can share your kind words with the team there. I wish you all the very best for your continued recovery and thanks again for reaching out to us. Take care Lydia
Provided by Care opinion
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Review titled No time to help people who are desperate
Rated 1 star out of 5
by John barrow - Posted on 20 November 2023
I did a a saliva drug test today although it came back negative the opium line was really faint so I went to cgl and asked if they would do another test,after 5 minutes I "care" worker came out and declared they couldn't do it as my key worker was working from home.now I've been clean since July I asked my key worker to do weekly tests which he refused my family was insisting on this so I bought some of the internet so long story short I'm now homeless after today's test I know the faintest of lines is negative my family doesn't,now I'm homeless and can't see my grandson,thanks cgl really good job to lazy do a drugs test as cost me my family home and grandson I hope you're really proud of yourselfs just have a think about me when you go to bed if you had taken 10 minutes to help someone I wouldn't be wet through and sleeping rough for the foreseeable future absolutely shocking treatment no duty of care just didn't care about my situation
Visited November 2023
Change Grow Live has not yet replied.
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Review titled My detox journey
by Rebekah85 - Posted on 13 December 2023
After experiencing a trauma I found myself isolated and drinking my days away. After support from friends and family I reached out to CGL who massively supported me and referred me to the Dame Carol Detox centre and re-hab. I was surprised how quick this happened . Thank you
Visited November 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 13 December 2023
Dear Rebekah, Thank you so much for that lovely feedback. We are really glad you are doing well. Please let us know if you need any additional support and be proud of all you have achieved. Kind regards Donna Martin Registered Service Manager
Provided by Care opinion
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Review titled Has been an absolute god send
by Mcbit - Posted on 04 January 2024
I found CGL very accommodating. I needed help with opiate addiction to an extent where I could return to work whilst still recovering. They fought hard to get me on buvidal program. This has been an absolute god send. My job requires I travel Europe for up to 3 weeks at a time. Having the freedom of a once monthly injection to curb all withdraw symptoms has allowed me to return to work full time. I am now living a full life again and cannot thank everyone at CGL enough
Visited October 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 04 January 2024
Thank you so much for posting this. As you are aware this is new to us in Cambridgeshire so to have this feedback is amazing. Hearing that this has enabled you to get on with work. We are getting more and more people interested so to hear it has worked really well for you will inspire others no doubt. Thanks again. Paul Pescud Service Manager
Provided by Care opinion
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Review titled New way to look at my addiction
by Sorena - Posted on 27 October 2023
I had my first session on the Diversity in Recovery Programme at KIKit Pathways To Recovery. The first session has given me a new way to look at my addiction and the root causes of it. I believe it will help with me being able to stop long term
Visited October 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 30 October 2023
Dear Sorena Thank you for getting in touch with us. My name is Lydia and I work in the team at Change Grow Live Birmingham that is responsible for listening and responding to people's feedback. I am so glad to hear that you had such a positive experience at the Diversity in Recovery Programme that is run by Kikit, one of our valued partner organisations in Birmingham. It is so important that people are supported to be able to understand the reasons behind their addiction. Not having an insight into the root causes, can make recovering so much harder and I was really happy to read that this is something you have managed to gain. I will make sure that Mo, Kikit's Managing Director gets to read your feedback so he can share it with the team who deliver the Diversity in Recovery Programme, so that they too can learn about the positive impact their support has had on your recovery. I'm sure they will greatly appreciate your kind words. I hope that as you continue to engage in the Programme, you gain even more helpful and useful knowledge, that will help you to achieve your goal of stopping long term. If you believe in yourself, and stay committed to learning, I am sure you will make this a reality. Thank you again for sharing your experiences, and I wish you all the very best for the future. Take care, Lydia
Provided by Care opinion
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Review titled I'm feeling very positive about the future.
by rainkx53 - Posted on 17 October 2023
I am approaching 100 days cocaine free which I didn't see myself achieving. I'm aware I have to keep on top of it but I'm feeling very positive about the future.
Visited October 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 17 October 2023
Congratulations on your incredible achievement of being 100 days cocaine-free! Your determination and positivity are inspiring! Keep in mind that recovery is a process, and it's normal to face challenges along the way. It's important to celebrate each day of sobriety as a significant victory, just like you're doing now. Please remember that you're not alone in this journey. Surround yourself with a support network of friends, family, or professionals who can provide guidance, encouragement, and a listening ear when needed. I highly recommend joining a local Cocaine's Anonymous meeting if you haven't already; it's a vast community of individuals who have likely been through similar struggles and are ready to offer their support and wisdom. Keep up the fantastic work, and take each day as another step towards a brighter, healthier future.
Provided by Care opinion
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Review titled A better life in abstinence
by Brien74 - Posted on 13 December 2023
I first went to C.G.L Birmingham 2020 I was unwell and needed help, I 'd been addicted to class A drugs for 21 years and I needed to turn my life around and address my addiction. I booked a appointment to see a drugs worker. I was called in 2 weeks later and put on a methadone script. While in treatment C.G.L offered me Rehabilitation, I accepted and was asked if I could attend pre-detox groups, I agreed I would do anything to get well. I was determined to sort my life out and to live a better life out of addiction. I was offerer B.A.C O Connor in Burton- on-Trent I was called by the treatment centre for a phone interview and was accepted 2 months later at the end of August 2023. I arrived at B.A.C I was there for 12 weeks intensive therapy all the time I was there I was getting and was been supported by C.G.L Birmingham. My therapy came to a end at the beginning of December 2023. I left rehab a better person and able to live a better life free of addiction, I owe a lot to C.G.l Birmingham, no doubt they saved my life. Thanks to C.G.L I now have a understanding of my addiction and with that understanding I can live a better life in abstinence
Visited September 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 19 December 2023
Dear Brien74 Thank you for reaching out to us to share your experiences. My name is Lydia and I’m responsible for listening and responding to people’s feedback. It takes a lot of courage and motivation to ask for help with an addiction, and I’m really glad that you made that decision to get in touch with us. It sounds like you’ve had a really open and positive attitude to accepting the advice and support that was available to you, first through your willingness to accept methadone prescribing and then through the opportunity of residential rehabilitation. Attending pre-detox groups is a really important step and it’s great to know you were happy to engage in these to help you understand what you were likely to experience as you went through detox in a residential setting. It’s amazing to hear that you had such intensive support at BAC O’Connor and that you left there addiction free and feeling like a better person. It sounds like their support really helped you to understand your addiction and the changes you would need to make in order to maintain your recovery. It was also really nice to read that our service continued to support you during your stay at BAC O’Connor and can imagine that it must have felt really reassuring to know our workers were thinking of you and how you were getting on, whilst you committed yourself to BAC O’Connor support. We have shared your feedback with the Managers who supervise our Residential Detox and Rehab Workers, so that your kind words can be read by those who supported you. We have also sent your feedback to BAC O’Connor so that they can hear about the really positive impact they have had on your life too. Your feedback was appreciated by everyone. I hope you feel really proud of everything you achieved through your hard work and determination and that you continue to go from strength to strength in your recovery. Thanks again for getting in touch, and I wish you all the very best for the future. Take care Lydia
Provided by Care opinion
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Review titled Staff mean while but total lack of support
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2023
I know l services are stretched but I am doing everything I possibly can to become free of a drug addiction. I have been put on replacement medication which is causing extreme side effects. I was supposed to have ab appointment every week as we have just started. I have been trying to get hold of cgl for two weeks now. Seven messages left on their answerphone, no response whatsoever. My friend and my support workers has also tried contacting them to no avail. I am scared and frightened, on a drug that prevents me from functioning and I can't even get a single response from cgl. They have put me on this drug and then completely stopped engaging with me. I feel very frightened alone and just don't know what to do anymore.
Visited September 2023
Change Grow Live has not yet replied.
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Review titled I went once - initiation
by Julie C - Posted on 22 December 2023
I totally agreed with the staff members meetings’ structure and think that they are probably great at their job. However, an unnecessary, glib comment they made prevented me from ever interacting with the service again.
Visited September 2023
Provided by Care opinion
Review titled Change Grow Live
Replied on 22 December 2023
Hello Julie C, I am sorry to hear that you feel that an unnecessary comment has prevented you from returning to our service, I would be interested to hear a little more about your experience. If you could give me a call on 01514221400 I would be happy to discuss this in a little more detail with you. Thanks Jodie
Provided by Care opinion