About Health
Fusion House, Evolution Park, Blackburn, Lancashire, BB1 2FDPatient ratings and reviews
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Reviews
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Review titled Poor Communication, Long Delays, and Loss of Trust
by Anonymous - Posted on 03 June 2025
My experience with this service has been deeply frustrating and disappointing. It began with a virtual consultation, which turned out to be a complete waste of time, as I was later told that a face-to-face consultation was necessary. That appointment took a further three months to arrange. It feels like the virtual consultation was more about meeting internal targets than delivering care. During the in-person consultation, I was referred for an urgent biopsy, with the expectation that it would happen within four weeks. However, after waiting four weeks with no contact, I called to chase it up—only to be told it could take up to three months and that I was “on the waiting list.” It was only after I asked what “urgent” actually meant and followed up by email that a biopsy appointment was finally arranged. The biopsy itself was handled professionally, and I want to highlight that the staff involved in that procedure were excellent. Unfortunately, things went downhill again. My GP was initially updated with the wrong diagnosis, and my NHS record was also updated incorrectly. When the histology came back with a different result, I had to go back and forth with my GP to have this corrected, which was both confusing and stressful. Following the biopsy, I was scheduled for another virtual consultation. My GP was promptly informed of the date, and I briefly felt hopeful that I was finally getting somewhere. But that consultation was again disappointing. The doctor seemed unaware of the purpose of the call, and I had to explain that I’d already received a diagnosis — clearly, no preparation had been done beforehand. During the discussion, I felt that questions about potential causes were met with vague or dismissive answers. There seemed to be little interest in investigating anything beyond the most common explanation. I was encouraged to begin a trial of medication aimed at treating the symptoms rather than addressing the root cause. When I asked about potential side effects, the responses were minimal and unhelpful. Since then, I’ve had no follow-up. My GP has not received any further communication, and I'm still waiting for clarity on next steps, including testing to determine the actual cause. Other investigations and discussions with my GP remain on hold while we wait for input from this service. I’ve sent two emails chasing an update — both were ignored. My third email, sent today, is a formal complaint. To reiterate: the team who handled my biopsy were excellent, and I’m grateful for their professionalism. Unfortunately, that stands in stark contrast to the rest of the experience, which has left me feeling ignored, unimportant, and without trust in this service.
Visited May 2025
About Health has not yet replied.
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Review titled Amazing service levels at Brownley Green Health Centre
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2024
I had a small procedure to remove a cyst at Brownley Green. The clinician was one of the friendliest people I’ve ever come across in the NHS. Eased any anxiety, explained everything well and was efficient, kind and caring. I only wish I lived in Salford so that this service is easier to access.
Visited November 2024
About Health has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2024
Brownley Green Aprimary Care Centre is an amazing health centre, I felt at ease straight away from arriving. Everything about my procedure was explained to be, both before and during my procedure which made me feel at ease. I would definitely recommend this centre to others.
Visited November 2024
About Health has not yet replied.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Kerry - Posted on 09 October 2024
Had a procedure today and couldn’t have asked for a better experience. The two ladies were absolutely lovely - very professional and experienced at what they do and they made a great team!! Thank you so much.
Visited October 2024
About Health has not yet replied.
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Review titled Excellent dermatology appointment
Rated 5 stars out of 5
by Fiona - Posted on 11 September 2024
Both ladies were friendly, professional and took time to explain and help me to their fullest. I received better care today than I have in the recent past. Keep up the excellent work ladies.
Visited September 2024
About Health has not yet replied.
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Review titled Excellent service.
Rated 5 stars out of 5
by Janet. - Posted on 07 September 2024
The two nurses couldn’t have been more helpful. They were so professional and friendly. My minor procedure was done with care and consideration and it was all over very quickly. I couldn’t have asked for a better service.
Visited September 2024
Review titled About Health
Replied on 09 September 2024
Dear Janet, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Wonderful service
Rated 5 stars out of 5
by Claire - Posted on 23 September 2024
Excellent professional service from the two lovely ladies who completed my procedure today with the dermatology service at Ancoats Primary Care Centre. I immediately felt at ease, their friendly, knowledgeable approach was absolutely fantastic. Thank you for your kind care.
Visited September 2024
About Health has not yet replied.
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Review titled Minor Procedure - Keloid removal
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
I had the best experience and was well looked after by the 2 nurses who completed my procedure today. They made the procedure a quick and smooth process and eased my anxiety. I couldn’t have wished for a better experience!
Visited September 2024
Review titled About Health
Replied on 03 September 2024
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Procedure done with minimal fuss
Rated 5 stars out of 5
by Mark - Posted on 02 September 2024
Arrived on time and met by polite Health Care Assistant. Taken through the necessary paperwork and procedure explanation. T shirt off, injections applied and procedure completed all within 15 minutes and home we went. Minimal fuss from the two ladies who carried out the procedure.
Visited August 2024
Review titled About Health
Replied on 03 September 2024
Dear Mark, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health
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Review titled Professional, excellent service
Rated 5 stars out of 5
by Piano Sue - Posted on 09 July 2024
Prompt service and a very professional set up. Lovely helpful, friendly staff who made you feel comfortable and at ease. Painless procedure carried out with care and efficiency.
Visited July 2024
Review titled About Health
Replied on 09 July 2024
Dear Sue Piano, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. We will share the staff feedback with those involved where we are able to identify the staff members from your comments. Clinical Governance Lead - About Health