Worcestershire Royal Hospital - Ratings and reviews
Reviews
-
Review titled Great caring team
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
I was admitted to the Head and Neck ward before Christmas under the care of the ENT team for several days of IV antibiotics. The care and consideration i was given by the team and in particular the nurses of the ward was second to none. Thank you
Visited Ear, Nose & Throat on December 2023
Review titled Worcestershire Royal Hospital
Replied on 16 January 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Children's A&E and Paediatrics Ward
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
Thank you so much to all the staff working in Children's A&E and on the Paediatrics Ward on the evening of Christmas Day and early hours of Boxing Day. We were sent there with our son who needed a few hours of investigations. All staff we met, including triage nurses, doctors, healthcare assistants, paediatric nurses were incredibly kind and helpful and were able to make our son feel at ease at what was a scary time for him. We were reminded frequently by one really friendly HCA in particular on A&E to ask if we needed anything. Follow on information when we left was clear and reassuring with a plan for what to do if we needed more help. The atmosphere in both Children's A&E and the Paeds ward was very well thought out and comforting. Thank you.
Visited Accident and emergency services on December 2023
Review titled Worcestershire Royal Hospital
Replied on 08 January 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Very Efficient and Friendly
Rated 5 stars out of 5
by Angie Grayson - Posted on 27 November 2023
I went to the new A and E building , Minor Injuries, this morning. Very light and spacious. Staff in all areas were approachable and very clearly explained what my injury was. Sandwiches and hot drinks were brought on a couple of occasions. Very impressed.
Visited Accident and emergency services on November 2023
Review titled Worcestershire Royal Hospital
Replied on 14 December 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Great practice and care
Rated 5 stars out of 5
by Gabriela Botas - Posted on 01 December 2023
My little boy (4yo) was sent to Riverbank by the GP, and as soon as we got to the hospital, the doctors team where incredibly attentive. They requested a lot of different blood tests straight away and the consultant was amazing! Noah is at home now recovering and we just want to say a massive thank you
Visited Children's & Adolescent Services on November 2023
Review titled Worcestershire Royal Hospital
Replied on 14 December 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Urology phonecall
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
Was expecting a telephone call at 10.45 on 1/11/23, nearly 2 hrs later i am still waiting for that phonecall. Rang doctor secretary only to be rudely told that the time is juat an all day estimate
Visited Urology on November 2023
Review titled Worcestershire Royal Hospital
Replied on 13 November 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 78991.
-
Review titled Amazing staff
Rated 5 stars out of 5
by Cassandra Eaves - Posted on 05 October 2023
I want to thank every member of staff in the unit. I’ve never met more caring, lovely and wonderful nurses, doctors and health care assistants in my life. They all made my very emotionally distressing and painful experience of a miscarriage so much easier and all managed to put a smile on my face. They are all a true credit to the NHS and Worcester hospital
Visited Gynaecology on October 2023
Review titled Worcestershire Royal Hospital
Replied on 17 October 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled NHS at its best.
Rated 5 stars out of 5
by Christine Grasso - Posted on 14 October 2023
I cannot praise the trauma orthopaedic department enough. They acted so promptly with my problem making me feel in such good hands. All the stall in this department were so kind and thoughtful and it was so good to be greeted with a smile. I thank you all from the receptionists to the medical team. The NHS at its very best.
Visited Orthopaedics on October 2023
Review titled Worcestershire Royal Hospital
Replied on 17 October 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled My 4 month old son
Rated 1 star out of 5
by Amir - Posted on 25 October 2023
My son had stopped breathing turned blue on his lips foaming from his mouth struggling to get his breath back happend around 4 times in 20 minutes was on the phone to 999 and was asking questions witch is what thay would do but when I said we need the ambulance straight away thay was like we have help but ambulance wait time is 6/8 hours I’m really not happy with this my son is 4 months old and still wasn’t bothered all I got was get him to the hospital yourself witch I did he very scary time when we got to the hospital the wait to was so horrendous reception staff and the new A&e are very very rude laughing and joking about people waiting when doing there checks on my child the doctor didn’t have a clue what she was doing kept looking on google really really poor me and my wife was so upset with how this hospital delt with people ima scale of 1 to 10 with 10 being the highest I would rate this hospital 1 really disappointed with Worcester royal
Visited Accident and emergency services on October 2023
Review titled Worcestershire Royal Hospital
Replied on 13 November 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 78987.
-
Review titled Excellent treatment from the cardiac unit.
Rated 5 stars out of 5
by Robert Jolliffe - Posted on 08 October 2023
I had a major heart attack in the early hours of 27/9/23 . The prompt skilled treatment from the Catheter Lab and the care on the Cardiac Unit and Ward Alconbury 1 was excellent. Myself and my family are extremely grateful for all the care I received.
Visited Cardiology on September 2023
Review titled Worcestershire Royal Hospital
Replied on 17 October 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
-
Review titled Answer phone
Rated 5 stars out of 5
by virginia Claire stenson - Posted on 03 January 2024
I know everyone is doing their utmost and it’s a busy time, but would just like to speak to someone about my upcoming appointment. Always get an answer phone and the. No response from that. Would be reassuring to know some information.
Visited Dermatology on September 2023
Review titled Worcestershire Royal Hospital
Replied on 08 January 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information.