Woodland Hospital - Ratings and reviews
Reviews
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Review titled Excellent staff
Rated 5 stars out of 5
by Joanne Banfield - Posted on 10 December 2023
From going in to being discharged the whole experience was very positive. The staff are absolutely brilliant they are positive and cheerful which is what you want after surgery and very attentive. I would happily recommend this hospital to anyone.
Visited Back services on December 2023
Review titled Woodland Hospital
Replied on 29 December 2023
Thank you Joanne for your feedback, the team strive for 100% satisfaction and its great to hear you had such a positive experience at Glendon Wood Hospital.
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Review titled Caring staff
Rated 5 stars out of 5
by Susan Saull - Posted on 15 December 2023
Had a complete joint replacement and very well looked after by all staff who took care of me in room 202. Nothing was too much trouble.
Visited Orthopaedics on December 2023
Review titled Woodland Hospital
Replied on 28 December 2023
Thank you so much Susan, for your kind review. Your kind words have been forwarded to the staff, we are so glad to hear you had a positive experience at the Woodland Hospital, thank you for choosing us for your procedure.
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Review titled Rude receptionists - shock
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
They should train their receptionists / appointment bookers on basic manners especially considering they're speaking to people forking out hundreds of pounds to use their services. I was spoken to as if I was asking the lady for a favor at great personal expense to book me in, not that ill be spending £1000s with them on procedures. I advise they return to their old GP surgery receptionist jobs as that's where it feels they've gotten them from. Ill be finding an alternative provider and this receptionist cost this hospital my business.
Visited Orthopaedics on December 2023
Woodland Hospital has not yet replied.
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Review titled Mixed Experience
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
My experience so far has been a little but of a mixed bag. My initial consultation wasn't handled with much grace. Firstly, I was asked to explain why I was there which, after waiting many months following a referral, made me feel like the person in front of me had zero idea why I was sitting there. I started to explain my symptoms (which had changed/evolved/gotten worse over the past 2 years) to be spoken over each time and not allowed to finish. I wasn't able to describe what I had been going through in enough detail - as such, I came away from the consultation very upset. I then waited for an appointment from Radiology. After a number of weeks of not receiving anything, I reached out by phone to check if the appointment for a scan had been requested. They checked my file and told me that the consultant hadn't made the request. After a bit of back-and-forth they confirmed that it had been missed. The appointment was then booked in. Telephone staff and Reception staff have been consistently polite and can't fault them. The Radiologist was friendly and professional - she advised that I made a follow up appointment with my consultant on the way out as the results will have been reviewed by them that evening (fantastic i thought!). Unfortunately, the earliest follow up appointment available was 5 months away! I took this and went home very concerned. The day of the follow up arrived and I received a phone call from my consultant 2 hours before my face-to-face appointment - this in itself was enough to send me into panic - firstly, this gave an impression of urgency, like they had found something really bad on my results. Secondly, I wasn't expecting the call, I wasn't in the correct mindset meant i didn't get answers to the questions I had. I understand they had a few minutes in-between appointments and may have had good intentions but they should bare in mind that some people need to 'prepare themselves' so-to-speak. I then waited for a date for a diagnostic laparoscopy. Worried about the letter 'going walkies', I asked to be contacted by email. While on holiday many months later (not having a date yet), I emailed to get an update and was told the letters were sent in the post and that my pre-op was that afternoon (I was on the other side of the world, plus the letter was dated only 2 days prior to the pre-op so 99% sure I wouldn't have received it in time anyway). Rearranged pre-op, which all went smoothly - wonderful staff. The day of my procedure went well - all staff I spoke to were fantastic. I even internally giggled walking into the theatre in my compression socks as it was like entering a film set. Post-op care was great, very caring people. Unfortunately, I didn't gain a diagnosis (not their fault of course) so was told to go back to my GP (starting from the beginning for the 3rd time). I have since been referred back to Woodlands...
Visited Gynaecology on November 2023
Review titled Woodland Hospital
Replied on 29 January 2024
We value your feedback, thank you for taking the time to complete your review. As we are unable to identify you from the feedback, please can you reach out to 01536 536352 for us to be able to look into this further for you.
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Review titled Poor practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
The nursing staff and admin staff were exemplary, they could not have been better, they were very professional, caring and dedicated, as one would expect. Sadly the consultant was brusque, impatient, hurried and rude.
Visited Orthopaedics on September 2023
Review titled Woodland Hospital
Replied on 07 November 2023
Thank you for sharing your experience. I am sorry to hear your consultant treatment didn't meet our usual standards. Would you like to be seen by another consultant or discuss further so we can rectify any issues and concerns? I am pleased to hear our staff, both clinical and admin teams treated your with care and professionalism. Please reach out directly if we can support you on 01536 536 891.
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Review titled Pathetic and unprofessional attitude of Spinal surgeon
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
After a long wait I was reviewed by spinal surgeon who seemed to be quite in a hurry. He did not introduce himself what to speak of greeting a patient in a decent way. He did not bother to examine me which can be checked from his notes, He just said few words quickly and that’s it. I had to ask him questions even about warning symptoms and Physiotherapy etc .He did not even gave me a pain killer. My GP had advised me better than a specialist like him. I think he must have assigned me just 10 minutes. Extremely disappointed. I hope my concerns would be addressed as I am very upset on this treatment.
Visited Back services on July 2023
Woodland Hospital has not yet replied.
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Review titled Amazing Medical Provision
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
Swift and professional service, empathetic staff and informed and compassionate consultant's. Cannot recommed this facility more.
Visited Orthopaedics on July 2023
Review titled Woodland Hospital
Replied on 29 August 2023
Thank you for your kind comments regarding your recent experience and treatment from our nrusing staff and consultant. We do value and appreciate your feedback.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Jackie H - Posted on 18 July 2023
I have had three procedures at The Woodlands. Every time I have received the best possible care from all the staff (receptionists,nurses,consultant, anesthetist and physiotherapists) also the food was very good. All of my operations went very well and would not hesitate to return if I needed any further treatment in the future.
Visited Orthopaedics on May 2023
Review titled Woodland Hospital
Replied on 16 November 2023
Thank you for the praise and kind comments, we are happy you found our staff to be so supportive during your experience, thank you for choosing Woodland Hospital for your care and procedures.
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Review titled Lovely staff, very efficient process
Rated 5 stars out of 5
by Anne Duffy - Posted on 24 May 2023
I attended Woodlands for a cataract removal procedure. I was there for nearly 3 hours. Whilst I was there, I never felt that I was just left alone- the nurses were lovely, attentive and efficient. The procedure only took about 20 minutes - in between my BP was taken, nurses explained what was going to happen , a cup of tea was made for me. In preparation for the procedure , the nurse kept asking if I was ok, she made sure I was comfortable. After the procedure my BP was taken again. A nurse went through aftercare. Another cup of tea was made for me. It all went very smoothly. I appreciated the care I received.
Visited Cataract Surgery on May 2023
Review titled Woodland Hospital
Replied on 30 May 2023
We are delighted you were kept well informed and cared for during your cataract surgery. We aim to exceed the expectations of our patients with our service. Thank you for choosing us for your cataract surgery and please feel free to reach out if we can do anything further.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Ann Carolyn Hollingworth - Posted on 22 May 2023
Many thanks to the orthopaedic surgeon & his team for the excellent treatment throughout my experience of knee replacement from beginning to end. Always kind, cheerful & pleasant. Worst part was tackling the green stockings!. Locals were amazed how quickly I could walk properly after the op. Very grateful indeed to you all & will be back for a hip replacement before long. Signage to the hospital needs replacing immediately for safety reasons.
Visited Orthopaedics on May 2023
Review titled Woodland Hospital
Replied on 30 May 2023
Thank you Ann for your sharing your experience following your knee replacement. Wonderful to hear about your recovery and ability to walk properly after your surgery. Sorry about the green stockings!! The signage to the hospital is being resolved by Highways Uk and they promise a resolution is imminent. All the best for your continued recovery and we will be thankful if you choose us again for future.