Whiston Hospital - Ratings and reviews
Reviews
-
Review titled Fantastic staff.
Rated 5 stars out of 5
by Jamie-Lee Horrocks - Posted on 16 May 2024
I received phenomenal care from the midwives, student midwives, theatre staff and surgeons at whiston hospital. I had my beautiful baby girl at whiston, it was an unplanned c section but everyone was soooo lovely and caring. Made me at such ease even though I was very stressed and worried about the procedure! I cant express my gratitude to all staff involved, who helped me have such a fabulous experience giving birth!
Visited Maternity services on May 2024
Review titled Whiston Hospital
Replied on 16 May 2024
Hi Jamie- Lee, congratulations on the birth of your daughter and thank you for getting in touch to provide feedback. We are pleased that you felt reassured and in good hands at both a stressful and special time. We will ensure that your feedback is shared with the team that looked after you.
-
Review titled Fantastic staff, friendly and helpful
Rated 5 stars out of 5
by Alison - Posted on 15 May 2024
I have only just started using Whiston Hospital and have used out patients dept and cardiology dept. Having blood test was easy.can honestly say the team is fantastic. Staff wonderfully helpful, patient , understanding. Lovely atmosphere. Congratulations on a fantastic service. 👏👏👏👏🌺
Visited Cardiology on May 2024
Review titled Whiston Hospital
Replied on 16 May 2024
Hi Alison, Welcome to Whiston for your care and treatment. Thank you for taking the time to provide feedback on your experience and our staff. We are pleased that you have had positive experiences and we will share your feedback with the Departments that you have named.
-
Review titled nobody is answering the telephone
Rated 3 stars out of 5
by Nicky Cymru - Posted on 06 May 2024
I have tried several times to telephone 01514301520 today but the phone rings and rings without anyone answering it. Then someone picks up and immediately plonks the phone down, and when I ring again I get the engaged tone. I need to check whether my friend (an elderly and vulnerable lady) is on the burns ward, so that I can arrange to visit her. She doesn't have a mobile phone.
Visited Don't know on May 2024
Review titled Whiston Hospital
Replied on 07 May 2024
Good morning Nicky, I am sorry that you are having difficulty getting through to the ward. The number that you are trying is the Plastics speciality. Please give me a call directly and I will help you find your friend. Yvonne- 01514301226.
-
Review titled Exceptional Care
Rated 5 stars out of 5
by Paula McGarry - Posted on 08 May 2024
I recently spent 3 nights on 3e Ortho following a full knee replacement. The care and compassion given by all staff from the catering cleaning nurses doctors and consultant was remarkable. I had a bit of a rough time following surgery but nothing was to much trouble. Thankyou everyone for making my stay so comfortable.
Visited Orthopaedics on May 2024
Review titled Whiston Hospital
Replied on 09 May 2024
Hi Paula, thank you for taking the time to provide feedback about your recent admission to 3E. We are pleased that you have had a positive experience. We will ensure that your lovely feedback is shared with the team that cared for you. Wishing you a speedy recovery.
-
Review titled Wow
Rated 1 star out of 5
by Robert - Posted on 06 May 2024
A&E was empty tonight, no ambulance after ambulance and not one patient on a trolley in any corridor. Front and back of department was very quiet. Yet the waiting time was still 13 hours. Blood test results weren't getting picked up by a doctor for over 5 hours after coming back from the lab. Awful service. They push ECG on you when you don't need one just to fill the space so on paper it looks like they've done everything super quick. Lies
Visited Accident and emergency services on May 2024
Review titled Whiston Hospital
Replied on 07 May 2024
Good morning Robert, thank you for taking the time to provide feedback on your recent attendance in ED. We are sorry that you have had a negative experience when you attended recently. Patients are assessed for their clinical urgency on arrival and treated in order clinical priority. There are many areas in ED that are not visible where our sickest patients are treated. If you would like to contact patientexperienceandedi@sthk.nhs.uk providing your full details, we will be able to look into this for you and provide you with the rationales for the tests and treatment you have received. We are hoping you feel better soon.
-
Review titled Holbrook Unit
Rated 5 stars out of 5
by Peter Warwick - Posted on 07 April 2024
I took my aged mother to the unit and she received the most caring and sympathetic attention from the nurses imaginable. Likewise, the nursing staff were attentive, caring and wholly aware of the stress those accompanying patients can be under and were magnificent in supporting me and others. There would never me any criticism of the NHS if everyone's experience was like this. Quite the opposite. My thanks to everyone in the Holbrook Unit.
Visited Plastic surgery on April 2024
Review titled Whiston Hospital
Replied on 08 April 2024
Good morning Peter, thank you for taking the time to tell us about the wonderful care and attention both your mother and yourself recently, we are really pleased that you both had such a positive experience. I will share your comments and thanks with the staff on the Unit who will be delighted with your comments. We hope your mother is making a speedy recovery best wishes Patient Experience and Inclusion Team
-
Review titled Thank you
Rated 5 stars out of 5
by Shirley - Posted on 22 April 2024
Thank you to all the staff who treated me during my assessment and subsequent microsurgery (Plastics Assessment/Ward A3). Everyone was professional and put me at ease. They made a bad experience bearable and I am very grateful.
Visited Plastic surgery on April 2024
Review titled Whiston Hospital
Replied on 22 April 2024
Hi Shirley, Thank you for taking the time to provide your feedback, following your recent visit for an assessment and subsequent microsurgery. We are pleased to hear that you felt that everyone involved, was professional and put you at ease. We will ensure this is shared with the teams who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion team
-
Review titled Telephone Response
Rated 4 stars out of 5
by Chris Brand - Posted on 23 April 2024
Have trued for 28 hours and spent over two hours on the phone trying to get through to a&e. After a certain length of time, the phone cuts out. Need to know where and how a patient (by ambulance) is. No one has answered in the last 28 hours. We do not live close to the patient, who has no family.Please consider having a dedicated responder on the A&E reception. It's so time consuming, expensive to be on the phone for so long - not to mention the concern over the patient. Frustrated.
Visited Accident and emergency services on April 2024
Review titled Whiston Hospital
Replied on 23 April 2024
Hi Chris, Apologies you are having difficulties getting through to ED. Could you please contact the Patient Experience & Inclusion team on 0151 290 4336 and we will be able to support you.
-
Review titled Amazing Staff and unit
Rated 5 stars out of 5
by Pam - Posted on 05 April 2024
Not the most pleasant of procedures but all the staff I encountered were amazing . They were friendly , polite , understanding , knowledgable and professional . I felt safe and looked after .
Visited Diagnostic Endoscopy on April 2024
Review titled Whiston Hospital
Replied on 05 April 2024
Hi Pam, Thank you for taking the time to provide your feedback, it is great to hear that you felt safe and looked after by all the staff you encountered. If you would like us to share this with the specific department, can you please email us at patientexperienceandedi@sthk.nhs.uk to let us know which department you visited and we will be happy to share it with them. Take care, Patient Experience and Inclusion team
-
Review titled Excellent Doctor in A&E
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
My elderly mother was admitted to A&E on easter Sunday the ambulance crew were wonderful . The doctor in A&E his name was jordan probably one of the best doctors we have ever seen in a a&e he was so thorough to be honest he is a credit to the trust . Mum was moved to the orthopaedic ward again the staff were lovely nothing a trouble. Mum was then moved to the elderly ward again staff were lovely and worked so so hard. The only disappointment was the doctors on the unit. Not very nice to be told at the nurse station that they have put a dnr in place for my mother especially when we were told she was only going there for a little physio before they discharged her home. I had another conversation in the corridor yet again for another two days regarding this with another doctor this totally un acceptable . This had not even been discussed with my Mother . The Matron regarding this matter Thankfully heard what was going on and intervened so a big thank you to her. . I would Just like to say I hope that the Doctors within the Care of the Elderly have learnt by this appalling service from them and show some empathy we hope this will never happen to any other families they should be shown respect and at least discussed in private with all the Family . .
Visited Geriatric Medicine on April 2024
Review titled Whiston Hospital
Replied on 02 May 2024
Hi, Thank you for taking the time to provide your feedback, regarding your mum and your families recent experience at our Emergency Department. We are sorry to hear about you and your families experiences with the doctors on the wards your mum was on, if you could please contact the Patient Experience & Inclusion Team – patientexperienceandedi@sthk.nhs.uk and provide us with your mum’s details (name, address and DOB), we will ensure your feedback is sent to correct wards for them to look into further. We will also share your feedback with the doctor in the Emergency Department and other staff involved, who will be delighted to read your comments. Best wishes Patient Experience and Inclusion Team