Western Eye Hospital
153-173 Marylebone Road, London, NW1 5QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Western Eye Hospital.
Reviews
-
Review titled Phenomenonal care
Rated 5 stars out of 5
by Bradley - Posted on 07 May 2023
Fantastic care, I was seen to extremely quickly and reassured that my eyes would be alright after an accident involving an electrical explosion. I was given all the important information and medication for aftercare. Couldn't recommended more for any eye related emergencies.
Visited Eye - accident and emergency services on May 2023
Review titled Western Eye Hospital
Replied on 09 May 2023
Dear Bradley, Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with the Ophthalmology Department at Western Eye Hospital. I would like to pass on your comments to the clinical team that managed your care. Could you please provide me the following information via email (imperial.pals@nhs.net): Full Name: DoB: Hospital No or NHS Number: Kind Regards Chris Patient Advice and Liaison Service
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Kelly White - Posted on 03 May 2023
More often than not, people leave unpleasant reviews or comments on a service or company from a place of projection. They have not held themselves accountable for this, that or the other. Negativity takes over, and their judgement becomes impaired. The Western Eye Hospital is absolutely outstanding! Observing the staff, quite literally rushed off their feet with people in need of assistance, as we all patiently waited to be seen (*naturally* we had to wait several hours on a busy afternoon). Their enthusiasm, care, and attention to detail did not waver regardless of circumstance. I was three weeks into treating two acute eye infections — both left and right eye. Yesterday, the infection took a rapid turn for the worst in my right eye, which began to affect my visual perception. I was advised to go straight to the hospital. What a relief, I’m slowly on the mend now! Thank you so much for taking the best care of me. I am grateful beyond measure! My very best wishes, Miss White
Visited Eye - accident and emergency services on May 2023
Review titled Western Eye Hospital
Replied on 04 May 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Western Eye Hospital. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
Information supplied by Imperial College Healthcare NHS Trust