Western Eye Hospital
153-173 Marylebone Road, London, NW1 5QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Western Eye Hospital.
Reviews
-
Review titled Phenomenonal care
Rated 5 stars out of 5
by Bradley - Posted on 07 May 2023
Fantastic care, I was seen to extremely quickly and reassured that my eyes would be alright after an accident involving an electrical explosion. I was given all the important information and medication for aftercare. Couldn't recommended more for any eye related emergencies.
Visited Eye - accident and emergency services on May 2023
Review titled Western Eye Hospital
Replied on 09 May 2023
Dear Bradley, Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with the Ophthalmology Department at Western Eye Hospital. I would like to pass on your comments to the clinical team that managed your care. Could you please provide me the following information via email (imperial.pals@nhs.net): Full Name: DoB: Hospital No or NHS Number: Kind Regards Chris Patient Advice and Liaison Service
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Kelly White - Posted on 03 May 2023
More often than not, people leave unpleasant reviews or comments on a service or company from a place of projection. They have not held themselves accountable for this, that or the other. Negativity takes over, and their judgement becomes impaired. The Western Eye Hospital is absolutely outstanding! Observing the staff, quite literally rushed off their feet with people in need of assistance, as we all patiently waited to be seen (*naturally* we had to wait several hours on a busy afternoon). Their enthusiasm, care, and attention to detail did not waver regardless of circumstance. I was three weeks into treating two acute eye infections — both left and right eye. Yesterday, the infection took a rapid turn for the worst in my right eye, which began to affect my visual perception. I was advised to go straight to the hospital. What a relief, I’m slowly on the mend now! Thank you so much for taking the best care of me. I am grateful beyond measure! My very best wishes, Miss White
Visited Eye - accident and emergency services on May 2023
Review titled Western Eye Hospital
Replied on 04 May 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Western Eye Hospital. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments. We wish you well with your recovery.
-
Review titled Usually fantastic
Rated 5 stars out of 5
by Barbara Tindale - Posted on 18 April 2023
I have been an outpatient for some years. However am confused following recent.visit. After my eye injection I was handed gel with no information re any follow up appts, unlike previous visits! Disappointed in post treatment information.
Visited Ophthalmology on April 2023
Review titled Western Eye Hospital
Replied on 09 May 2023
Dear Barbara, Imperial College Healthcare NHS Trust is sorry to learn of your experiences with our Ophthalmology Department at Western Eye Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
-
Review titled Fantastic service
Rated 5 stars out of 5
by Jan brown - Posted on 11 April 2023
Walk in option for our elderly mother We were treated with great respect Her history was reviewed and she had an eye test Next a scan and review by a doctor with diagnosis and possible treatment plans all within two and a half hours Many thanks to all the wonderful staff we met along the way and what a fantastic service all on a junior doctors strike day
Visited Eye - accident and emergency services on April 2023
Review titled Western Eye Hospital
Replied on 13 April 2023
Dear Jan Brown Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending the Western Eye Hospital. I will forward your feedback to senior management in Ophthalmology. I am sure that they will be very happy to receive this. If you would like to contact me with your mother's name and date of birth I will be more than happy to put her name to the positive feedback . My email address is john.ward22@nhs.net. If you do not wish to do this, then please do not worry. Again, many thanks for these kind comments. Kind regards John
Information supplied by Imperial College Healthcare NHS Trust