West Midlands Rehabilitation Centre - Ratings and reviews
Reviews
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Review titled Shocking
Rated 2 stars out of 5
by Sonya - Posted on 02 May 2024
Having had an amputation in dec 2019, covid no physio as such I finally get a mechanical foot dec 2023,( on loan) feb 2024 was told one was ordered for me, still waiting, now having rang and left messages 3 times in the last few weeks no reply whatsoever the rubber sleeve that hold’s it all in place needs replacing it’s slipping and becoming loose as there is no grip it’s making life hell as if it isn’t already !!! While some of the staff that I have met I’ve liked but this service is horrendous, so wish I could go to wales where I’ve been told first hand from other amputees that the service and care they get is second to none and here we are I can’t even get a sleeve and it’s taken 4.5 years and I am still waiting on a foot !!!!!!!!!!
Visited February 2024
Review titled West Midlands Rehabilitation Centre
Replied on 02 May 2024
Dear Sonya, thank you for letting us know about your experience. We're very sorry that you're still waiting and that you've had no response to your messages. Your feedback will be shared with the team, and if you'd like to tell us more, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.
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Review titled Excellent practice
Rated 5 stars out of 5
by Beverley - Posted on 22 August 2023
I found my visit today to be so encouraging, the clinicians listened attentively to all I shared, and will make appointments for me to see other specialists. From the moment I walked in they were friendly and introduced themselves and asked many questions, i came away feeling confident in them, and all the help they have given.
Visited August 2023
Review titled West Midlands Rehabilitation Centre
Replied on 01 September 2023
Thank you for taking time to give us this feedback, it was great to hear that your experience was so positive. Your comments have been passed on to West Midlands Rehab Centre Anne Pemberton Head Of Patient Experience and Engagement
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Review titled Great service
Rated 5 stars out of 5
by Diane Quirke - Posted on 10 October 2022
Went for my orthotic appt, physio who saw me was brilliant she has done for me than any other health professional. Definitely needs to be acknowledged for the work she does.
Visited October 2022
Review titled West Midlands Rehabilitation Centre
Replied on 19 October 2022
Dear Diane Thank you so much for sharing your positive feedback about the physio who treated you. I can confirm that your feedback has been shared with the orthotic service. Kind Regards Lynne Birchall Associate Director of Patient Experience