West Heath Hospital - Ratings and reviews
Reviews
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Review titled Ward 14 - Utmost Care & Compassion
Rated 5 stars out of 5
by Jomaurice - Posted on 24 April 2024
Absolutely wonderful staff. My Dad was treated with such care and respect. Nurses/Carers always showed such empathy and patience. My Dads personal care could not be faulted, he was always kept clean and one particular member of staffSam always took time to support Dad with showering which made a massive difference to Dads wellbeing and comfort and nursegaynor was so very caring, friendly and happy. Thankyou Ward 14 for giving us the peace of mind of knowing Dad was given the very best care.
Visited Older people's services on April 2024
Review titled West Heath Hospital
Replied on 24 April 2024
Dear Jomaurice, thank you so much for your valued feedback. We really appreciate you taking the time to tell us about your family's experience, and this will be shared with the staff on Ward 14.
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Review titled Wonderful service and environment
Rated 5 stars out of 5
by L Manders - Posted on 08 January 2024
My mother was on ward 11 and 14 - This is how the NHS service should be run, kind expert nursing staff, clean and calm environment, treating patients as individuals, it has been a long time since i have seen a ward sister take the time to walk around the bays speaking to patients when she came on shift. Nurses engaging elderly patients. - spotlessly clean, plenty of room on bays, just absolutely wonderful. Free parking, subsidised cafe food. West Heath is a blue print for NHS excellence. It can be done even in these times of NHS austerity. Quite a stark comparison to Gloucester NHS where parking can cost in excess of £10.00, coffee £4.00 - busy cramped ward, over worked nurses. Well done West Heath staff.- Your dedication and excellent Service to your patients is a credit and a blue print for success for the NHS, My mother was treated so well, and this was so helpful and reassuring to the family and herself during a very difficult time.
Visited Older people's services on January 2024
Review titled West Heath Hospital
Replied on 09 January 2024
Thank you for your very kind comments. It's so lovely to read such lovely feedback and this has been shared with the staff on wards 11 and 14.
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Review titled District Nursing Team
Rated 5 stars out of 5
by Theresa Morton - Posted on 19 January 2024
My husband had complex needs and was reluctant to engage in care. The nurses were wonderful in ensuring his needs were met as far as possible, and showed great compassion and courage each time they visited. They gave me peace of mind, and helped make the last few months of his life better quality for the whole family. We are truly grateful.
Visited Don't know on January 2024
Review titled West Heath Hospital
Replied on 22 January 2024
Dear Mrs Morton, please accept our condolences for your loss. Thank you for your very kind words, which will be shared with the team.
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Review titled disappointed
Rated 5 stars out of 5
by tony silvestri - Posted on 26 January 2024
Firstly. There are not enough department choices at the beginning of the review. My wife has been travelling on a regular basis to the Heath from Ceredigion for the last year to the Immunology dept.May i say that we cannot praise this dept enough what a fantastic team they cannot do enough for you, they have been so fantastic and caring towards my wife.Lately the immunology consultant has referred her to the Dermatology dept as they cannot seem to find a problem to her condition. That's where the problem starts. My wife has been ringing and ringing the dermatology dept and leaving messages but they do not respond only once she got a reply from someone who didn't really care all she got out of her was 12 months waiting. I would of thought as she has been referred from a consultant to another consultant in another dept they would act straight away.Obliviously not ??? I think Dermatology dept needs someone who knows what they are doing to run that dept it seems to be a bit of a shambles .She has now got an appointment in a private clinic to see if she can get a diagnosis on her illness from a Dermatologist as she is very ill and needs to get to the bottom of this problem . (before she gets to the point of doing something silly )Yet again we can't praise Immunology staff enough.What a fantastic team.Wish every dept was as caring as them.
Visited Don't know on December 2023
West Heath Hospital has not yet replied.