Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hit and miss
Rated 3 stars out of 5
by Anonymous - Posted on 09 June 2023
Attended A&E and then ACU (Ambulatory care unit) yesterday with a friend and we got completely contrasting treatment in ACU. My doctor did not even bother to examine me or ask me about my medical history, and told me to "just take" the medicine he prescribed without explaining anything because "the shop is closing" and he wanted to go home. Absolutely shocking treatment. By contrast my friend at the same time with a different doctor had an excellent experience. I'm now having to call my GP to confirm if I can take the medicine given my medical history.
Visited Accident and emergency services on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Excellent Care
Rated 5 stars out of 5
by Stephanie Chorlton - Posted on 11 June 2023
I wanted to give my thanks and praise to the team at Watford General Accident and Emergency. I suffered a nasty facial injury which was extremely scary, leaving me feeling completely overwhelmed and unprepared as to what I needed to do to help myself. The team were absolutely fantastic from the moment I arrived. I was treated with compassion, received excellent care and reassured throughout the entire experience. The team were kind and considerate, ensuring that the needs of myself and my family were a priority. Every element of my treatment was considered and the care plan put in place by the doctors covered all of the bases. All consultations were professional and every action that was required from the varying hospital departments were timely. The level of care I received was exceptional and my gratitude goes out to the team. I really was in safe hands and I thank you for taking care of me. In a social climate where the National Health Service is understaffed and overwhelmed, the level of service I received was First Class and for that, I truly thank you!
Visited Accident and emergency services on June 2023
Review titled Watford General Hospital
Replied on 03 July 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
Taken by ambulance to A&E having COVID with complications. The staff were reassuring efficient and treated me with compassion and respect throughout. Treatment was explained at each step and I was settled in the COVID ward (Winyard) where I continued to have excellent care A big thank you to all involved in my care. It was a scary time but made better by very special people who worked as a team to achieve good outcomes. The only negative was the lack of cleanliness in A & E side ward.
Visited Accident and emergency services on May 2023
Review titled Watford General Hospital
Replied on 07 June 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Outstanding care
Rated 5 stars out of 5
by Zsuzsanna K - Posted on 06 March 2024
My daughter has been diagnosed with Jia in 2023. Her treatment and care was exceptional from day one. She’s been put on a treatment plan straight ahead. First, she has been given steroid injections at the Children a&e department. Every single person who was involved was going beyond and above to help her/us during the treatment. She had to go on a long-term treatment after. We’re so fortunate to have a brilliant, professional and caring Consultant, who has made our life nearly back to normal. With his and his team’s help my daughter can jump out of bed again every morning, not missing school because of sore knee and pain and can do all the activities that a 5 years old enjoys. Her treatment is ongoing so we have regular visits at the hospital. Communication is very easy with our Consultant. His Secretary is very quick to respond to us and always very helpful. Words are not enough to describe how thankful and happy we are with all the support we’ve been given all these months. I wish everyone can have a wonderful team to help them who’s battling with Jia. Thanks in a million.
Visited Children's & Adolescent Services on May 2023
Review titled Watford General Hospital
Replied on 07 March 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Stars
Rated 5 stars out of 5
by Grace Hazlett - Posted on 30 May 2023
Thank you so much to the nurses and doctors at Watford general hospital accident and emergency department. They are working under extreme pressures but every member of staff was excellent, kind and caring. I am very grateful for the care my elderly mother received today. The staff are a credit to the NHS working long hours under difficult conditions. The staff are competent and compassionate. Each and every one of the staff deserve to be recognized for their outstanding contribution to the NHS.
Visited Accident and emergency services on May 2023
Review titled Watford General Hospital
Replied on 07 June 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust