Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Warrington Hospital.
Reviews
-
Review titled Broken service
Rated 1 star out of 5
by Carla - Posted on 14 July 2023
I turned up at a&e with an issue and believe me I do not go to a&e unless I know there is no where else Shock horror when I arrived mid afternoon 17 people down corridors or trolleys just waiting for a bed I was told your looking at 14 hour wait minimum 2 doctors on 67 patients I was so upset seeing this I stuck it out for 6 hours and went home seen no one in this time but a nurse who explained to me she taking blood and shouldn’t be … she’s a nursing assistant and has been asked to do alsorts of jobs that only a qualified nurse should be doing. I was horrified and seriously worried thinking If this is our local hospital then we are all doomed. I have never thought it was a good hospital prior for I was in patient 2016 but believe me this was on a whole different level. It’s busting at the seams and this isn’t care at all it’s hit and miss and if you were really poorly well all can say is your likely to be coming out in box for there isn’t the staff to take care of all the people … as said busting at the seams and understaffed We all champion the nhs but sorry this is nothing to champion or celebrate I would be very scared if I had something serious wrong with me accessing this hospital I am that traumatised I have even been looking into paying for private health which I really can’t afford when paying into the nhs every month national insurance out my wages and the service is not fit for purpose What are we left with? We can’t stop the national insurance out of our wages so forced to pay it I really feel people should wake up to what is happening and stop moaning and take action before there will be no nhs left This I believe will happen Anyone who wants to get In touch with me who thinks we can campaign etc then please get in touch with me I will help any way I can for these are desperate times I kid you not sit there do nothing and believe me the nhs won’t be there for you if you god forbid need it or any of your loved ones Good luck to you all who need it in future
Visited Accident and emergency services on July 2023
Review titled Warrington Hospital
Replied on 18 July 2023
Dear Cara, We are sorry to read about your experience within our Emergency Department (ED) that lead to you self-discharging before receiving treatment for the condition that brought you to our department. We appreciate that our Emergency Department is busy, like other EDs across the country and our clinicians see and treat patients based on clinical need. We understand that waiting to be seen whilst feeling unwell can be difficult, but advise patients if their condition worsens whilst waiting to make staff aware. We regularly promote healthcare service available to patients depending on their needs and these can be found on our website and on our social media and include; urgent care treatment centres, GPs, pharmacies, NHS 111 and self care. NHS 111 are a great resource to signpost on the right service for yourself dependent on symptoms. We hope that you have been able to see a clinician since leaving our ED to help you with your condition. If you need to discuss your experience further, please contact patient advice and liaison service (PALS) on whh.pals@nhs.net or call 01925 275512. The Communications Team
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
5 people at emergency and waiting time is 10 hours. How is this even possible. Emergency service but treating like dead people with no rush.
Visited Accident and emergency services on July 2023
Review titled Warrington Hospital
Replied on 19 July 2023
Dear patient, We thank you for taking the time to leave feedback and we are sorry to read about your experience. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
-
Review titled Not great
Rated 3 stars out of 5
by Victoria Thomson - Posted on 06 July 2023
I've just rang the appointment line for an urgent gynaecology appointment - the letter said to ring if I'd not heard anything by today, and I was told - very casually - yeah, you won't be hearing from gynaecology any time soon. Very insensitive. Appointments are urgent for a reason. I was told that they aren't meeting targets for 2 weeks urgent gynaecology appointments. I was told it'll be at least a few more weeks. Very disheartening when you may be seriously ill.
Visited Gynaecology on July 2023
Review titled Warrington Hospital
Replied on 07 July 2023
Hello, We are really sorry to read about your experience trying to get an urgent gynaecology appointment. We advise you to contact our patient advice and liaison service (PALS) to support with liaising with the department for you. If you contact them on whh.pals@nhs.net with your details - name, date of birth, hospital unit number and address they will be able to support you. You can also phone them on 01925 275512 if you prefer this option. Once again, we are sorry to hear about your experience and thank you for telling us about it. Your feedback will be shared with our Appointments Team management for learning. Regards The Communications Team
-
Review titled Obstetric appointment
by julietzp73 - Posted on 28 June 2023
I was waiting for almost 2.5 hours after my appointment time before I was seen. I asked at reception whether I'd been missed after 1 hour of waiting to be told that they were running late by 1.5 hours (there was no mention of this when I arrived). For someone who is almost 9 months pregnant to have to wait that long (without communication) in a hot room I feel is unacceptable. When I was seen for the appointment I found the consultant to be dismissive of my concerns and used upsetting language around the health of my baby.
Visited June 2023
Provided by Care opinion
Review titled Warrington Hospital
Replied on 28 June 2023
Good Afternoon, We are really sorry to read about your experience at your appointment and would ask that you contact our PALS Team (patient advice and liaison team). They will take further details and then liaise with the department on your behalf to feedback your experience. Your feedback is important to us, so that we can learn from it. Their contact details are whh.pals@nhs.net or call 01925 275512. Regards Gina
Provided by Care opinion
-
Review titled Nurses
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
All nurses on mobile phones, chatting about Facebook, all having breaks at the same time no one on the ward, fish chips on the night shift, sneaky smoke breaks, some of there sayings are, That's not my job, I am going home now, what's up with you now, and if you go sleep you go hungry, bed sores or very common, nurses never turn any one, I am sorry to say it's a disgrace there's no standard and some one needs to spend a couple of nights in Warrington Hospital to find out what you get on the NHS wards, I no this review will not change anything but it makes me feel better
Visited Don't know on June 2023
Review titled Warrington Hospital
Replied on 06 July 2023
Hello, Thank you for taking the time to leave feedback, we are sorry to read about your experience on one of our wards. To help us to improve our training/education for our staff can you please contact our patient advice and liaison service (PALS) with the details of the ward. Your feedback will be treated anonymously if you wish, but it is important that we learn from our patients experiences of care and communication during their time with us. You can contact them on whh.pals@nhs.net or call them on 01925 275512. Regards The Communications Team
-
Review titled Help Given to me by nurses and doctor today
Rated 5 stars out of 5
by Keith Porter - Posted on 15 May 2023
I suffered a fall in the cafe early today. I would just like to thank the nurses who came to my assistance and the Doctor who checked me out. They showed great kindness and concern and off course gave up part of their valuable break time
Visited Don't know on May 2023
Review titled Warrington Hospital
Replied on 16 May 2023
Good Afternoon Keith, Thank you for taking the time to leave us feedback, we hope that you are feeling so much better and we will share your message in our internal bulletin for the staff who assisted you. Regards The Communications Team
-
Review titled Excellent care
Rated 5 stars out of 5
by Colin Matthews - Posted on 30 May 2023
I had an MRI Friday 26th. All staff were very polite and professional. I was made to feel at ease. The appointment time was kept perfectly.
Visited Don't know on May 2023
Review titled Warrington Hospital
Replied on 31 May 2023
Good afternoon Colin, Thank you for taking the time to leave us feedback, we will share your message in our internal bulletin for the staff who assisted you. Regards The Communications Team
-
Review titled Poor attitude of doc and 1 nurse AE
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2023
I have in the past raved about the excellent service I have received over the years. I was suffering with excruciating pain down both my legs and arms and head. The ambulance staff amazing. No fault at. I kept asking for pain relief or my own medicines I take daily The pain was not going. The Doctor came over. Told me I had am infection When I asked what infection. That is what is causing your pain I was given buscam and 3 tablets. When I asked for painkillers I was told very bruffly no I asked if these pain doesn't go may I call and ask.for help no. Luckily a fried came to get me as I was very wobbly and the attacks if pain still coming.
Visited Don't know on April 2023
Review titled Warrington Hospital
Replied on 11 April 2023
Dear patient, We thank you for taking the time to leave feedback and we are sorry to read about your experience. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Regards The Communications Team
-
Review titled great service at the amd clinic
Rated 5 stars out of 5
by richard turner - Posted on 25 April 2023
had an apoinment at 330 phoned me at 9am told me to come early that wes great ,i was in and out in under 2 hours had injection staff where great firs class service
Visited Ophthalmology on April 2023
Review titled Warrington Hospital
Replied on 26 April 2023
Hello Richard, Thank you for taking the time to leave your lovely feedback. We are pleased to read that you had a great experience whilst visiting our clinic. We have shared it with the teams. Many Thanks. The Communications Team
-
Review titled Pulmonary rehab classes
Rated 5 stars out of 5
by Ian Williams - Posted on 04 April 2023
I have just completed the above course and what can I say. The staff are fabulous. I feel so much fitter than when I started and it has done me the world of good. Sadly it has all come to an end and unlike before Covid there is now no follow on facilities in the community to allow me to keep up my improvement which is really sad. So much effort goes into this and much is wasted due to lack of follow on opportunities. Otherwise first class
Visited Respiratory Medicine on March 2023
Review titled Warrington Hospital
Replied on 11 April 2023
Dear Ian, Thank you for taking the time to leave such lovely feedback. We hope you are recovering well. For further information on Pulmonary Rehabilitation Services and classes in the community contact our teams: Warrington: 01925 946687 Halton: 01928 753041 Thank you, The Communications Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust