Warrington Hospital - Ratings and reviews
Reviews
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Review titled Care and compassion
Rated 5 stars out of 5
by Anne Richardson - Posted on 12 January 2024
Sent to a and e for a potentially very serious spinal emergency. Very nervous, upset. I cannot speak too highly of the staff working under tge most dreadful conditions, outdated building, crowded a and e. Not enough staff, rooms, beds. I was there hours but the care was exemplary from triage, nurses, doctors, porters, and the lovely lady bringing tea round. Please please pass my thanks on. They get so many criticisms, even abuse, but work so hard in extreme situations. They need more staff, better accommodation and better pay. Thank you.
Visited Accident and emergency services on January 2024
Review titled Warrington Hospital
Replied on 15 January 2024
Hello Anne, Firstly, we hope that you are making a full recovery from your emergency. Secondly, thank you for taking the time to leave feedback, it is much appreciated, especially the acknowledgement of how busy the department is. We have shared your feedback with the Emergency Team, as it is feedback like this that raises spirits, especially during the winter months to know that our care is appreciated. Best Wishes The Communications Team
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Review titled Worst place to be
Rated 1 star out of 5
by Sida Yaquob - Posted on 15 December 2023
Horrific treatment at the accident and emergency department leaves you traumatised. Staff are unprofessional, not trustworthy or reliable. Say things which have no basis of truth in them. I wouldnt receive treatment from this hospital go elsewhere.
Visited Accident and emergency services on December 2023
Review titled Warrington Hospital
Replied on 18 December 2023
Dear Sida, We are really sorry to ready about your experience in our Accident and Emergency Department. We would ask that you contact our patient advice and liaison service (PALS) to discuss in more detail, so we can understand your experience and feedback to the department. You can contact them on whh.pals@nhs.net or call: 01925 275512. Regards The Communications Team
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Review titled Great
Rated 5 stars out of 5
by Michael ellison - Posted on 18 November 2023
I had a prostate biopsy done 16/11/2023. Can't remember the consultants name but he did a good job. No problems after. Didn't feel a thing after 9 pm the same day.
Visited Urology on November 2023
Review titled Warrington Hospital
Replied on 24 November 2023
Dear Michael, Thank you for taking the time to leave feedback it is much appreciated and we hope that you are making a good recovery. Regards The Communications Team
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Review titled Excellent care given
Rated 5 stars out of 5
by Suzanne Ramsey - Posted on 16 November 2023
My husband was admitted through the a&e with severe abdo pain. He was triaged quickly and efficiently to the major trauma area. I can not fault the care given. The staff are working under abominable stress, beds on corridors with sick people on them. Waiting times in A&E of over 20hrs for one gentleman I spoke to. Ambulances waiting outside waiting to off load. Ambulance entrance corridor full of people on beds. Every member of staff from the cleaner to the consultants working under extreme difficulties but doing their best. How has it got to this! I initially called an ambulance at 2:28 and was told it would be 40-45mins. After an hour it hadn't arrived, I called again and was advised to take him in my car so I told them to cancel the ambulance but neighbours said an ambulance arrived after we had already arrived at A&E! What a waste of an ambulance trip! The care my husband received by the staff was fantastic but the hospital is overwhelmed and not functioning as it should. It is not able to provide the service the local community desperately needs. Something urgently needs to be done.
Visited Accident and emergency services on November 2023
Review titled Warrington Hospital
Replied on 16 November 2023
Dear Suzanne, Thank you for taking the time to leave feedback, it is much appreciated and we hope your husband is feeling better. We will share your feedback with the team. Kind Regards, The Communications Team
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Review titled Operation cancelled
Rated 1 star out of 5
by D. Gittins - Posted on 04 November 2023
After waiting 12 months for operation which was supposed to be urgent it has now been cancelled at last minute.
Visited General Surgery on November 2023
Review titled Warrington Hospital
Replied on 06 November 2023
Hello, We would like to apologise for the cancellation of your surgery and ask for you to contact our patient advice and liaison service (PALS) with your hospital unit number. They can ascertain the reason for the cancellation and support with when it will be re-scheduled. You can contact them on whh.pals@nhs.net or call them during office hours on 01925 275512. Regards The Communications Team
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Review titled Amazing staff! All dedicated
Rated 5 stars out of 5
by Yvonne Smith - Posted on 09 November 2023
I went in for a full hysterectomy, very fearful and racked with anxiety, I can't thank the staff on ward 5a and the theatre team enough! They went above and beyond supporting me from start to finish. Amazing group of very dedicated professionals. Thank you from the bottom of my heart. Words will never be enough to thank each and everyone of you. God bless you all, will never forget your kindness.
Visited General Surgery on November 2023
Review titled Warrington Hospital
Replied on 13 November 2023
Hello Yvonne, Thank you for taking the time to leave feedback, it is much appreciated and will be shared with Ward A5 Elective. We hope that you are making a good recovery. Regards The Communications Team
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Review titled Very worrying
Rated 1 star out of 5
by Carla heath - Posted on 02 January 2024
Turned up in agony a&e for assistance could not go the toilet bladder issues Was not seen in 9 hours and was told “ we are working within a broken system “ one nurse who was there complained to me that she was undertaking duties that she’s not qualified to do however short staffed she was asked to do so Very concerning to be told this as patient not to mention the waiting time When I gave up and left in no better condition than what was when arrived I seen 17 people waiting on trolleys in corridors for beds I counted them all I cried all the way home thinking this is our nhs system gone right down hill. It’s very scary to see when you have worked paid your national insurance and this is what you get? Really ? Is this the way we are going to be treated in the future? No staff horrendous waiting times and people lined up in corridors ? I am absolutely disgusted and terrified that If I went there with something serious that there would be a good chance that come out in a coffin Something needs doing This is not acceptable care for people and nurses complaining and telling patients they are not qualified but are helping out and doing their best. This is hardly good care or good practice and it’s very alarming and I pray I never ever have to go there again and I really feel sorry for us all if this is the state of Warrington hospital and nhs in general
Visited Accident and emergency services on October 2023
Review titled Warrington Hospital
Replied on 09 January 2024
Thank you for taking the time to leave feedback and we are sorry to read about your experience when visiting the Emergency Department at Warrington Hospital. We would ask that you contact our patient, advice and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Kind Regards The Communications Team
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Review titled Car parking
Rated 3 stars out of 5
by Anonymous - Posted on 14 October 2023
The hospital car park is completely inadequate. This is the third time I’ve been to this hospital in the last month and each time it’s been such a struggle to find a parking space. There are not enough spaces and they are far too narrow making it really difficult to get in and out, and certainly not enough disabled bays. As a result, visitors park at the end of the rows making it difficult to turn up or down each row. There are not enough traffic flow signs & the tarmac needs resurfacing. Also not enough working pay machines & you shouldn’t even have to pay for such a poor parking experience anyway. Very offputting.
Visited Don't know on October 2023
Review titled Warrington Hospital
Replied on 16 October 2023
Hello, We are sorry to read about your experience in our car parks and have sent your feedback through to our Carparking Team for consideration of future improvements. The Communications Team
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Review titled Amazing care
Rated 5 stars out of 5
by Victoria McConville - Posted on 13 September 2023
My daughter had a bad break on her arm at the weekend and needed surgery to pin the bones back in place on Sunday 10th September. The care she received throughout the hospital was brilliant. But the care she received from her nurse in the children's ward was outstanding. It was great to have a dedicated nurse looking after my daughter and we really appreciated the continuity of care. She was a bank nurse and was absolutely amazing with my daughter. It really helped to make her experience a little bit better as she was in a lot of pain and discomfort plus anxious about the operation and her arm.. Thank you!
Visited Children's & Adolescent Services on September 2023
Review titled Warrington Hospital
Replied on 14 September 2023
Hello, Firstly, we hope that your daughter is recovering well. Thank you for taking the time to leave us feedback, it is much appreciated and we will share with the team involved in your daughter's care. Regards The Communications Team
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Review titled Outstanding services and facilities
Rated 5 stars out of 5
by Tansy Wright - Posted on 20 September 2023
Absolutely blown away by the level of care we received throughout the pregnancy, during the labour including an emergency c section and throughout of 3day stay post birth. The staff were incredible: extremely attentive, proactive and supportive. Every little concern that arose was very promptly picked up on and dealt with, we were also kept really well informed throughout and we were given the confidence to breastfeed and to care for our baby. We are so grateful for his safe delivery and for every bit of help, advice and care we were given.
Visited Maternity services on September 2023
Review titled Warrington Hospital
Replied on 21 September 2023
Hello Tansy, Firstly, congratulations on the birth of your son. We hope you are both well. Thank you for taking the time to leave us feedback, it is much appreciated, and we will share with the team involved in yours and your son’s care. Regards, The Communications Team