Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Colette - Posted on 09 November 2022
Never seen such a clean hospital and the service from arriving to leaving was absolutely fantastic. From receptionist to nurse, consultant X-ray department doctors nurses just amazing service Thank you
Visited Breast Surgery on November 2022
Review titled Wansbeck General Hospital
Replied on 09 November 2022
Dear Colette, What a great review for our domestic, receptionist, nursing and consultant teams based at Wansbeck hospital within the X-ray department. Thank you so much for taking the time to share your wonderful review with us. We will ensure it reaches all of the many disciplines of staff you mention to ensure they get the recognition they deserve. Thanks again, Paul Paul Drummond Patient Experience Team Manager
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Colette - Posted on 09 November 2022
Never seen such a clean hospital and the service from arriving to leaving was absolutely fantastic. From receptionist to nurse, consultant X-ray department doctors nurses just amazing service Thank you
Visited Breast Surgery on November 2022
Review titled Wansbeck General Hospital
Replied on 09 November 2022
Dear Colette, What a great review for our domestic, receptionist, nursing and consultant teams based at Wansbeck hospital within the X-ray department. Thank you so much for taking the time to share your wonderful review with us. We will ensure it reaches all of the many disciplines of staff you mention to ensure they get the recognition they deserve. Thanks again, Paul Paul Drummond Patient Experience Team Manager
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Review titled superb care
Rated 5 stars out of 5
by MJ Jackson - Posted on 27 November 2022
From admission to discharge my care was outstanding; welcome reassurance from the anaesthetist, a skilled and kind surgeon, helpful nurses, supportive physiotherapists. And behind them an efficient theatre/recovery team and administration staff. Can't fault anything. Thank you.
Visited Orthopaedics on November 2022
Review titled Wansbeck General Hospital
Replied on 28 November 2022
Dear MJ Jackson, I have just read your review following your surgery at Wansbeck Hospital. This can be an anxious time for patients, so I am delighted to hear that you found the care to be superb, from admission to discharge. I know how much your kind comments will mean to all of the staff who were involved in your treatment, and I will ensure that your feedback is passed on to them. Wishing you well in your recovery, and thank you again, Heather Heather Gibson Patient Experience Team Manager
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Review titled Poor, Poor Service
Rated 1 star out of 5
by Disgusted (Again) - Posted on 08 November 2022
Following my previous complaint about my wife's uninformed last cancellation in October (which remains unresolved), she rang the hospital today to confirm today's appointment only to be told that they had no record of it despite her having an appointment card. The hospital phoned later to confirm that it had been cancelled for reasons unknown. No one had advised her accordingly. What is going on?
Visited Haematology on November 2022
Review titled Wansbeck General Hospital
Replied on 08 November 2022
Dear Reviewer, I am sorry that you and your wife are having difficulty accessing an appointment. It would be really helpful for us to have more information such as who you registered your complaint with, who the appointment was with and the ways in which you have tried to contact our appointments team so we can help to steer you in the right direction, enabling your wife to get the care she needs. With this in mind we would be very grateful if you could email us with this information to patient.experience@nhct.nhs.uk only with your wife’s consent and we will help investigate this for you both. Looking forward to hearing from you. Heather Heather Gibson Patient Experience Team Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lisa Swanston - Posted on 13 November 2022
Seen really quickly, really professional and staff are lovely and listen to what you have to say, even though extremely busy. Thank you!
Visited Urgent Treatment Centre on November 2022
Review titled Wansbeck General Hospital
Replied on 14 November 2022
Dear Lisa, Thank you for getting in touch and taking the time to write a review about Wansbeck General hospital. In order for us to make sure we forward your kind response to the correct service; I would really appreciate it if you could forward me the department you were seen to patient.experience@northumbria-healthcare.nhs.uk and I will be sure to forward your lovely review. I will look out for your email. With best wishes, Heather Gibson Patient Experience Team Manager
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Review titled The best care
Rated 5 stars out of 5
by Charlotte - Posted on 01 December 2022
I attended the urgent treatment centre yesterday and I couldn’t have asked for a better service all of the staff were so polite and helpful. The doctor I saw was lovely and had such a nice manner. Although I felt so poorly the experience I had, in comparison to other hospitals, made me feel much more at ease. Despite the pressure on our hospitals I only had around an hour wait which highlights the efficiency of the staff there. Thank you again and keep up our brilliant work it’s much appreciated!
Visited Urgent Treatment Centre on November 2022
Review titled Wansbeck General Hospital
Replied on 02 December 2022
Dear Charlotte, Firstly I hope you are no longer feeling so poorly? Thank you for taking the time to write such a comprehensive, thoughtful and kind review about your recent visit to the Urgent Care Centre at Wansbeck hospital. It is lovely to read that you felt so well taken care of and in such an efficient manner. I have no doubt your words will be very warmly received by all those involved in your care yesterday. We will do all we can to ensure your comments reach all those involved in caring for you. Many thanks again for taking the time to share your experience with us. Take care, Heather Heather Gibson Patient Experience Team Manager
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Review titled Brilliant, speedy treatment.
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
I attended on a Friday evening. We were in and out in half an hour having had an x-ray and been given treatment advice. Seen by a Nurse practitioner, who was kind, helpful and knowledgeable and dealt with us promptly. Couldn't have asked for better.
Visited Urgent Treatment Centre on November 2022
Review titled Wansbeck General Hospital
Replied on 28 November 2022
Hello, Firstly, I hope that you are doing well following your visit to Wansbeck Hospital? I really appreciate you taking the time to review your experience, and am pleased that you were seen quickly and had confidence in the staff who looked after you. Thank you and very best wishes, Heather Heather Gibson Patient Experience Team Manager
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Review titled A Really Lovely Experience
Rated 5 stars out of 5
by Sue McCabe - Posted on 01 November 2022
What a super team! Everyone from nurses to anaesthetists to consultant were caring, professional & kind. They also managed a light-hearted atmosphere which felt stress free from the patient’s perspective. Full marks!
Visited Orthopaedics on November 2022
Review titled Wansbeck General Hospital
Replied on 02 November 2022
Dear Sue, What a lovely review for the team at Wansbeck! I am delighted that you felt so positively about your care and that your experience was stress-free. This is so important for our patients to feel. It would be great to share your review with the staff directly with the staff involved in your care. Please could you email me at Patient.Experience@nhct.nhs.uk with the details of the ward/department you attended, and I will be sure to share this with the team. Many thanks Heather Heather Gibson Patient Experience Team Manager
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Review titled Poor Service
Rated 3 stars out of 5
by Disgusted - Posted on 26 October 2022
We arrived today for my wife's pre-arranged appointment only to be told that it had been cancelled by the consultant without prior notification to ourselves. A wasted journey and time.
Visited Haematology on October 2022
Review titled Wansbeck General Hospital
Replied on 27 October 2022
Hello, I am sorry to read that you recently had an appointment cancelled and this was not communicated to you. I'm sorry that you had a wasted journey. It would be helpful for us to be able to share this feedback with the relevant department, please could you email us at patient.experience@nhct.nhs.uk with the name of your consultant or if you don't have this please email us, with your wife's consent, details through to us including name, date of birth and home adress and we will be able to access details of the department. I will look out for your email. Take care, Heather Heather Gibson Patient Experience Manager
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Review titled Absolutely fantastic
Rated 5 stars out of 5
by Holiday broken wrist - Posted on 03 November 2022
I was treated at Wandsbeck for a dinner fork fracture after falling while out walking. It was the first day of our holiday and after being taken there by a fabulous ambulance crew, I was treated almost immediately. I was in a lot of pain and everyone there couldn’t have looked after me any better. Absolutely fantastic thank you so very much.
Visited Urgent Treatment Centre on October 2022
Review titled Wansbeck General Hospital
Replied on 04 November 2022
Dear patient, I am sorry that your holiday was temporarily interrupted by your accident, I do hope your fracture is now on the mend? It is great to read that you felt so well looked after in the wonderful Northumberland. I will pass your comments to the team in urgent care, your kind words will be warmly received by all. Take care, Heather Heather Gibson Patient Experience Team Manager
Information supplied by Northumbria Healthcare NHS Foundation Trust