University Dental Hospital Of Manchester
Higher Cambridge Street, Manchester, Greater Manchester, M15 6FHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Impossible to contact
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2023
After 47 minutes on hold to the main number I was told I would be transferred to the paedatric dentistry department. After another 1 hour and 59 minutes on hold, my call was cut off. Previous reviews make clear this is a routine rather than unusual experience; please use the time you would normally take to respond defending this appalling service to actually speak to patients and their carers.
Visited Don't know on January 2023
Review titled University Dental Hospital Of Manchester
Replied on 16 January 2023
We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences in January 2023. In response to your comments, I can tell you that the hospital has been experiencing significant staffing pressures due to sickness absence. Our team is working extremely hard to answer the volume of incoming telephone calls as soon as possible. We would like to apologise for the inconvenience and the frustration that this may have caused you. If you would like to contact us directly regarding an appointment, you can email us via: dental.appointmentbooking@mft.nhs.uk our staff will be more than happy to assist you. It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, quoting PO22/01540012.
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Review titled Unable to contact
Rated 3 stars out of 5
by Anonymous - Posted on 16 December 2022
I have received a letter asking me to ring and arrange an appointment. Tried numerous times but phone not answered and eventually cuts off. Been on the phone for over 30 minutes each time. Email address bounces.
Visited Don't know on December 2022
Review titled University Dental Hospital Of Manchester
Replied on 20 December 2022
We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences in December 2022. In response to your comments, I can tell you that the hospital has been experiencing significant staffing pressures due to sickness absence. Our team is working extremely hard to answer the volume of incoming telephone calls as soon as possible. We would like to apologise for the inconvenience and the frustration that this may have caused you. We have reviewed your concerns in relation to the email address issues and we have not been able to identify any faults. If you would like to contact us directly regarding an appointment, you can email us via: dental.appointmentbooking@mft.nhs.uk our staff will be more than happy to assist you. It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, quoting reference number PO22/0143.
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Review titled Ridiculous call hold times
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2022
Was told to call by my own ortho, when I do call I’m always on hold for more than an hour. Unacceptable amount of time to wait just for a 5 min or less chat, never mind a call my own orthodontist told me to make.
Visited Dentistry and Orthodontics on October 2022
Review titled University Dental Hospital Of Manchester
Replied on 14 November 2022
We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences in October 2022. In response to your comments, I can tell you that the hospital has been experiencing significant issues with our telephone systems and we are working closely with the telecommunications team in an attempt to get these resolved as soon as possible. We would like to apologise for the inconvenience and the frustration that this may have caused you. Alternatively, if you would like to contact us directly to change, cancel or chase up an appointment you can email us via: dental.appointmentbooking@mft.nhs.uk our staff will be more than happy to assist you. It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting PO22/0107
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Review titled Phone system agony for weeks
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
In August I had a fitting for splint. It is sitting in the hospital and my next appointment is April 2023! Try to phone for a cancellation every week for months. The phone system either says the hospital is closed - it isn't - or I'm on hold for hours. Have only got through on 2 occasions over the past couple of months.
Visited Dentistry and Orthodontics on October 2022
Review titled University Dental Hospital Of Manchester
Replied on 18 November 2022
We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences in November 2022. In response to your comments, I can tell you that the hospital has been experiencing significant issues with our telephone systems and we are working closely with the telecommunications team in an attempt to get these resolved as soon as possible. We would like to apologise for the inconvenience and the frustration that this may have caused you. Alternatively, if you would like to contact us directly regarding an appointment, you can email us via: dental.appointmentbooking@mft.nhs.uk our staff will be more than happy to assist you. It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting PO22/0117.
Information supplied by Manchester University NHS Foundation Trust