Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Urgent Care
Rated 5 stars out of 5
by Victorian LUCAS ROBERTS - Posted on 20 April 2025
I attended Pembury yesterday (19th April) 2025 following a telephone call to 111, then (at their behest) 999, and in agreement with the 999 controller I was brought by my husband directly to A & E. My underlying problem is that I have Churg Strauss syndrome which is a rare and unpredictable Immune Deficiency Disease. This means that I need to be alert in an anticipatory sense to any sense of unwellness. Yesterday morning I developed a racing heart which felt like palpitations and signs of a chest infection. As soon as I arrived at Pembury I was taken to the Orange Zone whilst my husband completed the registration formalities. I was seen initially by the Staff Nurse and the Foundation Doctor who went through the appropriate history and examination and blood and radiographic investigations very thoroughly and eventuality diagnosed a chest infection and provided me with antibiotics. I was discharged home with appropriate advice. The dificulty for me (and the medical staff) is the way in which Churge Strauss syndrome can precipitate a crisis ( I know, I have had 6 serious incidents over the last 15 years and many more worrying incidents that required medical intervention) I manage the condition mostly by self prescribed prednisolone but as with yesterday that was not enough and, as the Foundation Doctor diagnosed I have a Chest Infection. This is now coming under control. Many Thanks for the Prompt Treatment. I feel the main benefit of yesterday was the prompt care that has stopped the infection developing into a crisis, and the enormous reassurance that the prompt diagnosis and treatment and diagnosis gave to my husband and myself. My feelings are top, top care. With thanks Victoria Lucas Roberts
Visited Accident and emergency services on April 2025
Review titled Tunbridge Wells Hospital at Pembury
Replied on 23 April 2025
Dear Victoria Thank you so much for taking the time to share of your experience when attending the Emergency Department. I was sorry to read you were unwell and I appreciate you sharing your kind words about the prompt care you received and the reassurance given to both you and your husband on diagnosis and treatment. I will of course share your kind words and feedback with the Emergency Department management team who I know will be grateful for such feedback. I hope you are on the road to recovery. Best Wishes. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
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Review titled 10/10 for A&E
Rated 5 stars out of 5
by Monica Goater - Posted on 31 March 2025
My doctor refered me to A&E for a long standing problem Check in was easy. The doctor who called me, he stayed with me and the nurse who did the blood tests. Both very kind. Had a CT which was clear and had a cup of tea with the man who took out my canular. The consultant and I decided on a plan of action which I followed The result was amazing and I must say Thank You
Visited Accident and emergency services on March 2025
Review titled Tunbridge Wells Hospital at Pembury
Replied on 01 April 2025
Dear Monica Thank you for taking the time to leave a review regarding your recent experience when attending A&E. It was lovely to read that check in was easy and the staff were very kind. I will have pleasure in passing your compliment onto the staff in A&E who I know will appreciate such kind words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Amazing experience at Pembury admissions
Rated 5 stars out of 5
by Glenna DB - Posted on 18 February 2025
Thank you to the amazing staff, nurses, receptionists, doctors for making my experience ‘bearable’ when I was petrified. My consultant was fantastic, calm, professional, I knew intrinsically I could trust her. The anaesthetic team first class!! Never had an op before or a GA so you can imagine my fear! Absolute 🔥 warriors 🔥 all of them ❤️❤️🙏
Visited Gynaecology on February 2025
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 February 2025
Dear Glenna Thank you for taking the time to share such kind words about your recent experience. It was lovely to read that the staff made you admission 'bearable' and were calm and professional. I will ensure your feedback is shared with all staff who I know will appreciate such wonderful feedback. I wish you a speedy recovery. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
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Review titled Gobsmacked
Rated 3 stars out of 5
by Caroline Ayre - Posted on 26 February 2025
Recently I attended A&E which was extremely busy and my wait time of 7 hours was unacceptable. Further I was appalled that many elderly and vulnerable patients were sitting in an area where many attendees had some form of respiratory infection or a vomiting bug. A very good reason to avoid A&E at all costs.
Visited Accident and emergency services on February 2025
Review titled Tunbridge Wells Hospital at Pembury
Replied on 28 February 2025
Dear Ms Ayre Thank you for taking the time to share feedback about your experience when attending A&E. I was sorry to read that the waiting time was 7 hours and that the department was extremely busy. All feedback is valuable to us and is used to measure what we are doing well as a Trust and where we may be able to make improvements to experiences, care and treatment. We shall of course share your feedback with the management team and we apologise that you have had cause to raise concern. Kind regards Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Amazing professional and warm service!
Rated 5 stars out of 5
by Claire Hillyer - Posted on 23 January 2025
Thank you to the amazing NHS! Pembury and the incredible team helped deliver my second child on the 17th of January 2025. My first child I had at Barts hospital in London was a traumatic experience but I am delighted to report the whole experience staff and every interaction I had with Pembury and the maternity team was absolutely amazing comforting warm informative. Thank you for making it a good experience keeping me safe informed and giving my baby the best start in life. Forever grateful to you all.
Visited Maternity services on January 2025
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 January 2025
Dear Claire Firstly congratulations on the birth on birth of your baby and thank you so much for taking the time to leave your kind review. It is wonderful to read you found the team to be amazing, comforting and warm. I will ensure these kind words are forwarded to the maternity management team to share with the staff who I know will appreciate such good feedback. Thank you once again. Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
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Review titled Great Team
Rated 5 stars out of 5
by Peter Skipwith - Posted on 28 December 2024
My wife suffered a very nasty fall from stairs on Christmas eve. We were attended to by a brilliant ambulance crew of two ladies. Picking up an injured patient from the floor, into the Ambulance, checking over, reassuring. Their calm professionalism was outstanding. At the A&E department we were attended by nurses who were so kind and caring. And X-rayed by a radiographer who was really thorough and who works with you, not on you. And discharged by a Doctor who we will remember for his kindness and friendliness. It is altogether a great team, a big team working so well together - through the night on Christmas Eve! Thank you.
Visited Accident and emergency services on December 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 January 2025
Dear Peter I was sorry to read you had cause to attend the Emergency Department (ED) on Christmas Eve with your wife following her fall and thank you, for taking the time to share you feedback about your experience. I was pleased to read that the calm professionalism shown by the attending nurses and discharging doctor was outstanding along and their kindness and friendliness. I will share your feedback with both the ED and radiography management team for them to share with their staff working on that evening. I wish your wife a speedy recovery. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
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Review titled Contradictory discharge advice
Rated 1 star out of 5
by Angela Dale - Posted on 18 December 2024
2 weeks After a successful (I hope) operation on my broken leg, I saw the registrar at the fracture clinic. He clearly told me that I should remove the walking boot inside & on level surfaces. I therefore removed it, which caused some pain and swelling. I was surprised not to have been warned about the pain and swelling. 5 days later, my GP told me they’d received a letter stating that I should keep the boot on! I have emailed the hospital about this contradictory advice, but am still waiting for a reply. I therefore phoned the hospital, who suggested a telephone consultation on Friday: a week after I’d been told to take the boot off, and 3 days after I’d been told to keep it on! To say I’m upset is an understatement. I would like advice/information, but it seems that Pembury hospital can’t provide this until Friday. The very sympathetic receptionist said ‘bless you’. But what I want is advice and information from a doctor, not a blessing
Visited Orthopaedics on December 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 December 2024
Dear Ms Dale, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and in order for us to look into this further I would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
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Review titled A wonderful team
Rated 5 stars out of 5
by Alistair David Young - Posted on 28 October 2024
I entered hospital on 24 Oct 1925 and was fitted with a pacemaker on 25 Oct 2024. Suffice to say that the service provided by the staff throughout my visit was outstanding
Visited Cardiology on October 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 October 2024
Dear Mr Young Thank you for taking the time to leave a review regarding your recent admission where you were fitted with a pacemaker. I was pleased to read the service provided by the staff was outstanding. I will have great pleasure passing your compliment onto the staff involve in your care who I am sure will be please to receive such kind feedback. I wish you a speedy recovery. Best Wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care.
Rated 5 stars out of 5
by Janet Moore - Posted on 20 October 2024
Admitted with fall caused by diabetic neuropathy. Could not have received better care from very friendly staff in all departments.
Visited Inpatient Diabetes on October 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 October 2024
Dear Janet Thankyou for your review. I am pleased to read that you were pleased with the care you received and that you found all the staff to be friendly. I hope you are recovering well. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Shocking
Rated 1 star out of 5
by Shaun - Posted on 14 October 2024
My little baby had a really high temperature and didn't look at all himself. So rang the GP and got an appointment. But they said if he gets worse than take him to a&e which we did. On arrival not one space was available. Half an hour, back and forth to different car parks we eventually found a space. So got triage quite quickly. Board said an hour to see the doctor. 4 hours later we saw the doctor. These timings are not good enough and seriously need to be sorted out.
Visited Children's & Adolescent Services on October 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 October 2024
Dear Shaun Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust