Townlands Memorial Hospital - Oxford Health NHS Foundation Trust - Ratings and reviews
Reviews
-
Review titled Very efficient
Rated 5 stars out of 5
by Andrew Austin - Posted on 28 May 2023
On calling NHS about my problem late on Saturday I was directed to Townlands which promptly administered the necessary antibiotics, very thankful for this professional service.
Visited Urgent care centre on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 30 May 2023
Dear Andrew Thank you so much for taking the time to leave feedback around the care and treatment you received from Townlands. It is really lovely to read that you were seen quickly and given the care that you needed. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
-
Review titled Excellent care
Rated 5 stars out of 5
by Nigel - Posted on 16 March 2023
It's never nice having to go to the hospital but just a big thank you and show of appreciation for a great group of people providing excellent care.
Visited Urgent care centre on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 20 March 2023
Dear Nigel, Thank you for taking time to post such a kind comment. I will ensure that the team at Townlands get to see your lovely feedback. I hope that you are all well now. All the best, Kind regards Jackie Patient Advice & Liaison Service (PALS)
-
Review titled Walk in
Rated 5 stars out of 5
by Grandad - Posted on 02 March 2023
A big thank you to the nurses and staff who took care of my young granddaughter so friendly and made her feel at ease on her first time in hospital
Visited Don't know on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 02 March 2023
Hello, Thank you so much for taking the time to leave feedback around the care and treatment your grand-daughter received from Townlands Memorial Hospital staff, it is really lovely to read of service users' positive experiences. Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. Laura Lewis-Robinson PALS Service Lead
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
Turned up with my 90 year old mother who had had a fall. Seen relatively quickly. X Ray carried out and results available and discussed in timely and caring manner. The NHS at its best.
Visited Urgent care centre on January 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 10 January 2023
Hello and many thank you for your very kind words. We will forward your post on the the Townlands staff along with the Royal Berkshire Hospital Trust who run the X-Ray department at Townlands. I do hope that your Mother is making a good recovery, All the best, Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust
-
Review titled Superb care and attention.
Rated 5 stars out of 5
by Pauline Oxlade - Posted on 18 January 2023
I attended yesterday and was extremely pleased with care and attention I experienced. Everyone was so helpful and understanding. Very prompt timing also. Thanks so much
Visited Day treatment services on January 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 18 January 2023
Dear Pauline Thank you so much for taking the time to leave feedback around the care and treatment you received from the staff at Townlands Memorial Hospital. It is really lovely to read that they were very helpful and understanding. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
-
Review titled Excellent care
Rated 5 stars out of 5
by Catherine Bird - Posted on 02 December 2022
The nursing care I received at Henley MIU when I injured my ankle was excellent. The nurse I saw was very caring and explained my injury to me very clearly. I visited the unit twice on the evening of the 30th November then again the morning of the 1st December for an x ray, I saw the same nurse on both occasions. Thank you !
Visited Urgent care centre on November 2022
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 06 December 2022
Thank you for your kind feedback further to your visits. We are pleased to hear that they went well. I am sending your feedback on to the Service for which I know that they will be really pleased to hear your lovely comments. I hope that your ankle is recovering well. All the best for now, Kind regards Patient Advice & Liaison Service.
-
Review titled Don’t turn up without a 111 appointment
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2022
I thought this was a walk in service, Sunday morning 0930, oh no you can’t see anyone, dial 111 Sat in the car park Rang 111, explained symptoms, they refereed me to the GP in the very centre I was sitting outside of, will get a call within 2 hours. Sat there for 2 hours 3 and a half hours later got a phone call, which I missed, 2 and half hours later got the second call by which time Henley closed, went to Abingdon hospital So don’t just turn up
Visited Urgent care centre on June 2022
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 29 June 2022
Hello, I am so sorry to read that you feel dissatisfied with the service you received from Townlands Memorial Hospital. We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email- PALS@oxfordhealth.nhs.uk or on our Freephone number- 0800 328 7971. Many thanks, Laura Lewis-Robinson PALS Service Lead
-
Review titled Excellent service
Rated 5 stars out of 5
by Ian H - Posted on 07 June 2022
I had occasion to attend the Urgent Care Centre having been referred there by NHS111. On arrival, staff were expecting me and I was seen almost immediately. A very sympathetic and efficient nurse practitioner assessed my injury thoroughly, provided reassurance and advice and a plan for rehabilitation through exercise. I can't fault the service.
Visited Urgent care centre on June 2022
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 08 June 2022
Dear Ian, Thank you so much for taking the time to leave feedback around the care and treatment you received from Townland's Memorial Hospital, it is really lovely to read of our Service User's positive experience. Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. Laura Lewis-Robinson PALS Service Lead
-
Review titled Sent away
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2022
My GP practice had told me to go to Townlands over Easter weekend as they would be closed and my burn needed dressing. We turned up on Easter Saturday morning and after explaining the situation were told that they probably didn't have the necessary dressings - first problem- and that if I didn't have an appointment I could not be seen - second problem. How can it be a Drop In if you need an appointment and how can it be a Minor Injuries/Illness Unit without the proper supplies. Interest levels in patient = 0; sympathy levels = 0.
Visited Urgent care centre on April 2022
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 20 April 2022
Hello, Thank you for taking the time to leave feedback relating to your experience of attending Townlands Memorial Hospital, I am really sorry to read that you were unable to be seen. We take all feedback about out services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS@oxfordhealth.nhs.uk or 0800 328 7971) so that we can work with you to ensure we learn from your experience to improve the service provided to others. Many thanks, Laura Lewis-Robinson PALS Service Lead