Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kindness and Consideration
Rated 5 stars out of 5
by Kerri Spendlove - Posted on 09 November 2023
My mum was admitted to Torbay Hospital at the end of September where she unfortunately passed away. I can not thank the staff enough for the kindness and compassion they showed to my family and I. The emergency department did an amazing job but unfortunately it was mums time to go. We were moved to the George Earle Ward where the staff were so kind they provided us with comfortable chairs to sit on and food and drink to keep us going through the night. She died peacefully with us all at her bedside and I will be ever grateful to the staff that assisted us during our time there.
Visited Care services for end of life care on September 2023
Review titled Torbay Hospital
Replied on 13 November 2023
Dear Kerri, Firstly, please may I offer my sincere condolences to you, for the recent loss of your mother. Thank you for sharing your positive experience with us at what is obviously a considerably sad time for you. I am so glad to learn that as a family you were shown compassion and kindness at a very sad time for you all. Best wishes
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Review titled Reassuring and calming
Rated 5 stars out of 5
by Jill S - Posted on 20 September 2023
A big thank you to the radiology team at Torbay where I recently attended for an MRI scan. Being slightly claustrophobic and a little anxious, I wasn't particularly looking forward to my appointment. However everyone I met on the day, including the lovely "wayfinder" team member who walked me from the main reception to the clinic, were so kind, professional and calming, that I felt completely at ease. The radiology staff explained everything to me as we went along and at no point did I feel worried or anxious. Thank you again for your care and professionalism.
Visited Diagnostic Imaging on September 2023
Review titled Torbay Hospital
Replied on 02 October 2023
Dear Jill, Thank you so much for your email detailing your experiences of Torbay Hospital and for taking the time to share your positive feedback. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Excellent service
Rated 5 stars out of 5
by Enid Hargrave - Posted on 22 September 2023
I received very quick and thorough treatment and was treated with great kindness and care throughout. Everything was explained to me clearly and I can’t thank the team enough.
Visited Gynaecology on September 2023
Review titled Torbay Hospital
Replied on 02 October 2023
Dear Enid Hargrave, Thank you so much for taking the time to give us your feedback. It is really lovely to hear that everything went so smoothly and speedily in terms of your care and treatment. Best wishes.
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Review titled Exceptional Service and Care
Rated 5 stars out of 5
by Martin - Posted on 15 August 2023
My 92 year old mother fell at home and broke her hip. The response on 999 was fantastic the ambulance arrived within a couple of hours and the Para Medics were great. My mother did not wait in the back of an ambulance and was transferred almost immediately for assessment and was found a bed later that day. When I visited that evening the consultant was extremely detailed in the results from the tests and the way forward. The junior Doctors were on strike but you would not have noticed any deterioration in the service. My mother had her operation the very next morning and is recovering well. I cannot praise Torbay Hospital and the Staff highly enough for their professionalism and dedication of care.
Visited Major trauma on August 2023
Review titled Torbay Hospital
Replied on 18 August 2023
Dear Martin, Thank you so much for your comment detailing your mother's positive experiences of Torbay Hospital and for taking the time to do so. I am so pleased that you felt we provided your mother with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes both to you and your mother.
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Review titled Legendary courtesy and care
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Over the last few months, I have received what must be described as legendary treatment and care. On each and every occasion I visited Torbay Hospital, which has often been on a daily basis I was met with courtesy, care, and consideration. Each treatment and there were many, was carefully explained to me to minimise any concerns I may have had. In addition, I am elderly, 80 years of age- again I was granted willingly the extra attention needed for mobility, explanation and peace of mind. My experience does not stand alone, my experience is that all those patients being treated at the same time in various units with me were all of the same opinion. Torbay Hospital and all your staff at all departments and at whatever level and employment, stand proud to be a member of this great hospital and its magnificent team.
Visited Don't know on August 2023
Review titled Torbay Hospital
Replied on 01 September 2023
Dear Anonymous Thank you for taking the time to send your feedback relating to your recent experiences when attending Torbay Hospital. Though I was very sorry to learn you have had to attend quite frequently, I am pleased that the attention you received from all staff was met with courtesy, care and consideration and that you had peace of mind after your appointments/treatments. Again, thank you for sharing your positive feedback. Take care and best wishes.
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Review titled Amazing Staff
Rated 5 stars out of 5
by A Edwards - Posted on 23 August 2023
I was admitted to the John MacPherson Ward as an antenatal patient. As soon as I walked onto the ward the staff greeted me and showed me to my bed. They let me know where all the facilities were and the times for meals, visitors & medication rounds. I arrived late so missed dinner but they kindly offered to make me something. They responded quickly when I pressed the call bell. Staff were super kind and reassuring. I felt very well looked after.
Visited Maternity services on August 2023
Review titled Torbay Hospital
Replied on 24 August 2023
Dear A Edwards, Thank you very much for taking the time to feedback on our service. Thank you for your positive comments about the staff on John MacPherson Ward. We always aim to put the wellbeing of the patient first, and the staff really appreciate it when their dedication and hard work have resulted in a good patient experience.. Best wishes.
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Review titled Wonderful outpatient care
Rated 5 stars out of 5
by William Hunt - Posted on 28 August 2023
20 years ago I had a very painful endoscopy experience but not this time. All the team were very professional and caring. Absolutely wonderful and no pain at all. Thank you.
Visited Endocrinology and Metabolic Medicine on August 2023
Review titled Torbay Hospital
Replied on 29 August 2023
Dear William Hunt, Thank you for taking the time to submit your feedback regarding your recent experience in our Endoscopy Unit. I am pleased to hear that you found the staff to be professional and caring and that overall your experience was good. Kind regards.
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Review titled Put my faith back in the nhs
Rated 5 stars out of 5
by Mandy osborne - Posted on 22 August 2023
I was seen by the man in charge of minors when going in with a twisted knee . The staff in a and r to triage to radiology to minors department was absolutely fantastic , caring kind and curtious even though they was run off there feet . Work in nhs for 20years plus as a anp and had lost faith in my local nhs but the way the minors in a and e is run is fab and the staff work so well together clearly a fab and organised team . Thanks for taking care of me marks out of 10 I give you 20 because you went Above and beyond not just with me I witnessed your care to many . Thankyou
Visited Accident and emergency services on August 2023
Review titled Torbay Hospital
Replied on 23 August 2023
Dear Mandy, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Very happy patient
Rated 5 stars out of 5
by Jacquie Shorter - Posted on 05 July 2023
I was admitted to A & E with heart problem, where I was looked after exceedingly well by everyone. I was transferred to AMU. where I was monitored and looked after by all members of staff. The catering was above my expectations and I can not recommend Torbay Hospital enough. There was a waiting time when I got there first but they assessed me when I immediately arrived as they were busy.
Visited Accident and emergency services on July 2023
Review titled Torbay Hospital
Replied on 12 July 2023
Dear Jacquie Shorter, Thank you for taking the time to write this review. I am glad your experience was a positive one and that you feel you was looked after exceedingly well by everyone. I hope you are recovering well. Kind regards.
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Review titled Outstanding Care
Rated 5 stars out of 5
by Barry Hingston - Posted on 17 July 2023
Twice inside a fortnight I have needed to go into Torbay Hospital. I have had to interact with over 40 members of the hospital team. Paramedics, a+E wards Allerton & a+e4 surgical, Gastro, urology, oncology, diabetes, palliative, porters, CT operators and not forgetting cleaners and catering staff. It’s been a very traumatic time for me & my family. Initially having a ruptured stomach ulcer to the CT finding multiple terminal cancers. All of which were totally unknown to me. The care , consideration and treatment I have been given is truly outstanding. Even more so when I have had time to watch the Hospital staff deal with members of the public whilst trying to do their jobs. At every stage I have felt in good hands. I don’t believe I was simply fortunate to of had the right people at the right time. I needed to many over an extended period of time for it to simply be good luck. It shows the level of training, commitment and exceptional people involved with the Hospital is outstanding. Whilst my body needed treatments & tests. It was never forgotten that I was a person. The impact of a terminal diagnosis is devastating however the way in which that prognosis is delivered is so important and for me it was both caring and professionally done. Particularly the consideration for my wife. Then also my extended family. Undergoing numerous tests, transfusions and a biopsy over a 10 day period. Then being taught how to deal with my equally newly diagnosed type 1 diabetes due to pancreatic cancer. Could have been completely over whelming yet the compassion and time given to me was exemplary. At every stage every interaction with a member of the hospital team was truly amazing. It was obvious to me all departments were interacting and overlapping for my treatment. Having time when you are recuperating to observe not just my own care but others. Also how staff go about their daily duties it was astonishing to me just how absolutely every member of staff was so professional. What took it to another level was the manner in which they all went about it. I’m sure it’s trained for them to try to be bright and cheerful around patient's to create a pleasant atmosphere for healing. However it’s wonderful as patient to have a cleaner be cheerful and say something positive. Simply interact. The catering staff understanding their role as one of great importance. Smiling making jokes as they take your orders, deliver your food & clear up. Simply taking the time to interact. I was blown away by the food because you hear so many people knocking hospital food. I understand the criteria around food in hospitals and it’s logistics. Taking this into consideration what I received surpassed my expectations. Especially a simple cup of tea and a few biscuits at 02:30 am. In summary my experience of Torbay Hospital has been one of one of outstanding care. I’m truly appreciative of the way I was treated. At this level our NHS is in great hands Thank you Barry Hingston
Visited Critical care on July 2023
Review titled Torbay Hospital
Replied on 19 July 2023
Dear Barry Hingston, . Thank you for finding the time to share your positive experiences you have received from the Trust. It is really heart-warming to hear how you felt about the care you received and your kind words are very much appreciated. Best wishes to you and your family.
Information supplied by Torbay and South Devon NHS Foundation Trust