Reviews

Displaying 1 to 1 of 1

1. Review titled Pointless

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 23 February 2024

   I had two appointments with different physios. The first was on the telephone which was a waste of time. I was describing everything but the physio couldn’t see which made it difficult. It was supposed to be on zoom but they said it had to be a phone call instead. I was given exercises I couldn’t do whilst waiting for an in person appointment. This was a total waste of everyone’s time and energy. I had hoped for better at the in person appointment but it was just as pointless. I was asked to do certain movements then sent home with a sheet of exercises. The physio didn’t check I was able to do them or whether I was doing them properly. I could not. Many were extremely painful or impossible to do as described. I was told to come back 4 weeks later but have not returned. I saw a private physio through work and that brought instant relief and assistance. Totally different experience and highlighted how pointless the nhs sessions had been. Very sad and frustrating

   Visited Physiotherapy on January 2024

   Report as unsuitable

   Review titled Tonbridge Cottage Hospital

   Replied on 12 March 2024

   Dear Anonymous, We are sorry that you had cause to complain regarding your experience with the Physiotherapy Service at Tonbridge Cottage Hospital. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

   Report as unsuitable

   ---