Thornbury Hospital
312 Fulwood Road, Sheffield, S10 3BRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Treated worse than an animal
by R Brown - Posted on 19 March 2025
To say I'm disappointed in the treatment I am receiving from thornbury is an understatement. Having been on the list for surgery since August 24, told it would be January, to then chase and chase for a date and getting given 6th March I was then cancelled 24 hours before due to no anaesthetist. My now next apparent possible date I am booked in for is 15th May meaning it is 40 weeks waiting for this treatment. But ut doesn't stop there. I've been warned that 15th may might likely not go ahead either due to no anaesthetist!! You literally could not make this up. In the meantime I'm living in excruciating pain, quality of life is severely affected and apart from transferring me to nhs hospital where I go bk on wait list, not even as a priority there's apparently nothing they can do! After 6 years of traumatic treatment from my previous hospital in Stockport my GP moved me to Thornbury.. yet the relief and gratitude I finally felt when being listed for this surgery I am so desperate for has turned to stress upset and anxiety due to being treated worse than an animal. Would not recommend this hospital at all for nhs patients.... they claim all patients treated as equals but that's absolutely not true at all. Losing all hope of ever getting my life back again.
Visited Gynaecology on March 2025
Thornbury Hospital has not yet replied.
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Review titled Out patients Appointment
Rated 4 stars out of 5
by Allison Brooke - Posted on 26 March 2025
I had an out-patients appointment @ Thornbury Hospital referred by my doctors for an orthopaedic issue with my left finger initially, the staff were very friendly and was not waiting long to be seen. The doctor whom i saw was really friendly and listened, and found a completely different issue on my left hand which i had been told is arthritis by my doctor and just live with it. Well turns out no that's not the case it needs x-raying and this doctor wants to see the results, he will be writing to my doctor with what has been discussed at my appointment and hopefully things will progress from there. No letter has been received as yet hopefully it will be received soon.
Visited Orthopaedics on February 2025
Review titled Thornbury Hospital
Replied on 01 April 2025
Dear Alison Thank you for your feedback I'm pleased to read that our team were friendly and helpful. It does appear your consultant discovered a different issue which i do hope will be resolved for you. I can see that the consultant is communicating with your GP which will need a referral from the GP to your consultant as this was not the original reason for you attending. I trust your GP will action this quickly for you. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
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Review titled Kind and patient staff
Rated 5 stars out of 5
by Grateful pensioner patient - Posted on 25 September 2024
Visited as an NHS patient but could not have had better care and treatment if I’d paid for it. All staff from receptionist to nurses to consultant very kind and reassuring. Thank you very much for your care and patience with a very nervous pensioner!
Visited Diagnostic Endoscopy on September 2024
Review titled Thornbury Hospital
Replied on 01 October 2024
Dear Patient Thank you very much for your kind words and for sharing your experience. I'm delighted to read that you were looked after by everyone you came into contact with, we do really strive to give a 1st class service to all our patients. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital.
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Review titled Great staff and appointment
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
I recently self-referred for knee pain. All 3 appointments for initial consultation, MRI and follow up have been excellent. All of the staff I saw were extremely kind and professional. Unfortunately I had a fall on tbe way to my follow-up appointment, I was so well looked after and helped. One of the nurses in outpatients even called the following day to check how I was.
Visited Orthopaedics on August 2024
Review titled Thornbury Hospital
Replied on 03 October 2024
Dear Patient Thank you for your feedback - I will share your wonderful comments with my Team. It is always our aim to provide 1st class service to all our patients and I'm pleased to see you have had an exceptional experience. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
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Review titled Unhappy with certain aspects
Rated 3 stars out of 5
by Jane - Posted on 18 July 2024
I fully appreciated my Consultant and the theatre staff and I am thankful to have my surgery at last. The nurses on the ward were kind and caring. My room was not particularly clean. The floor was dirty. I was quite poorly with urine retention and sickness and a fluid drip was suggested. Sadly the doctor who saw me was incapable of inserting a cannula. After 4 attempts she left and didn’t return for around one hour until I mentioned it to a nurse. On returning she asked if I wanted fluids or to go home? I reminded her she was the doctor and I still felt very weak and sick. She just was not happy to proceed so I took my sick bowl with me in a wheelchair and left being sick in the car home. The next 24 hours were awful but staying did not feel like an option. I was disappointed after what should have contributed to be a caring environment.
Visited Gynaecology on July 2024
Review titled Thornbury Hospital
Replied on 18 July 2024
Good Afternoon Jane Thank you for your comments. I very disappointed to read your experience here at Thornbury as this is uncharacteristic of us. I sincerely apologise for the distress this caused you. Without your full details its difficult to investigate, however i have asked my Director of Clinical to discuss with all the team the incident as you describe. We take all issue like yours very seriously and always strive to learn. If you wish to write to us directly at the hospital please do so at ThornburyComplaints@circlehealthgroup.co.uk and we can then investigate further and communicate directly with you. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
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Review titled Poor first impression
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2024
My first visit, to outpatients department. Car parking was a bit of a nightmare, couldn't find a space and kept having to make awkward manoeuvres to retrace steps . Eventually parked in a disabled bay out of desperation. No signs about outpatients department. Entered building, receptionist on phone, again no signs. Eventually told " through there, down corridor, lift to first floor". No way of knowing this without asking. Not in any way a welcoming experience. Luckily I'd allowed lots of time, or could easily have missed my appointment. I was relieved to be told I didn't need to have an operation but the manner in which it was done was very belittling. All in all not a pleasant experience.
Visited General Surgery on June 2024
Review titled Thornbury Hospital
Replied on 29 June 2024
Hello there, thank you for taking the time to leave us your feedback. We're sorry you didn't have a positive experience with us, and understand your frustrations regarding car parking. We are looking at ways to alleviate the problem and will also address your feedback with the team here to improve in the future. Take care.
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Review titled Short Notice Surgery Cancellation
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
I was due for a surgery tomorrow at 6 am, but Thornbury Hospital only informed me today at noon that the surgery's not gonna go ahead. They don't have any dates for the next one either. It'd be helpful if they'd informed me at least 24hours before my surgery or if the hospital had some contingency plans for situations like this.
Visited Gynaecology on May 2024
Review titled Thornbury Hospital
Replied on 22 July 2024
Hi Rubina, we understand your frustration and are disappointed with the one star review. We hope you understand the reasons as explained by our Executive Director and EA when they spoke to you by telephone. Best wishes Thornbury Hospital
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Review titled Great Experience
Rated 5 stars out of 5
by mary smith - Posted on 20 March 2024
I would like to thank everybody who looked after me at the Thornbury Hospital, The Surgeon.Anaesthetist,Theatre Staff, Ward Sisters and Nurses. The catering staff and everybody else I came into contact with. I was looked after magnificently from start to finish. I am now on the way to full recovery and to receive a phone call from the physiotherapist yesterday to see that I was okay tops it all. Five star from start to finish thank you all so very very much
Visited Gynaecology on March 2024
Review titled Thornbury Hospital
Replied on 20 March 2024
Dear Mary Thank you for taking the time to write such a wonderful account of your experience here at Thornbury. We work very diligently to ensure our patients receive the best clinical outcomes and the best overall patient experience possible. It's great to read that you have recognised so many people and departments within Thornbury as we do pride ourselves as 'one team'. I'm so pleased to read your recovery is going well and wish you all the very best for the future. Kind Regards Kosta Antoniou - Executive Director - Thornbury Hospital
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Review titled Mirrors
Rated 5 stars out of 5
by Mrs C. Fawcett - Posted on 08 February 2024
The quality of the Consultants and Doctors at Thornbury is, in my opinion, outstanding. It's a great pity however that I cannot say the same for the management. Changes in the interior design/layout have been taking place and, much to my amazement, I'm told that the total lack of mirrors in the toilets was a management directive. Whilst there appear to be mirrors in the Consultants' rooms there are none in the toilets used by patients or staff. Hence patients are unable to check their appearance before meeting a Consultant, and nurses and other staff cannot do the same prior to meeting potential and existing clients. Does "the management" believe that only women like to ensure that the wind outside has not blown their hair into a mess and if so do they dislike women (like me) so much that they have had all the mirrors (that we have always relied upon) removed? Aren't mirrors usually standard in W/Cs? I also have news for them, many male patients (and staff who meet the public) also like to ensure that their appearance is acceptable to them !!! It is perhaps worth my adding that, as an old aged pensioner, I still like to check my hair and make-up prior to entering the Consulting suite/rooms. Am I deluded in thinking that other patients (and the staff) do too?
Visited Don't know on February 2024
Review titled Thornbury Hospital
Replied on 15 February 2024
Dear Mrs Fawcett Thank you for your comments and observations. Firstly may i thank you for the kind comments about the consultants at Thornbury and recognising the fantastic work they do at our hospital. I'm disappointed to read your comments regarding the patient facing toilets we have at the hospital. Hopefully you have noticed that they have been refurbished as part of our on going developments and upgrades. As part of this development within the toilets the provision to have mirrors was not part of the scheme. Unfortunately we were not permitted to replace the mirrors in the 'public toilets', this was a directive as part of Health & Safety. I completely appreciate your comments and the use of mirrors, unfortunately for us to comply with regulations this is something we had to do. I hope you understand that this was not a decision taken by the Thornbury management team, but simply following the directive given to us. I would like to reassure you that all patient bedrooms do have mirrors in them as part of the bathroom upgrade. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital.
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Review titled Great hospital
Rated 5 stars out of 5
by DAVID TATAM - Posted on 05 July 2024
from the first time we went to Thornbury Hospital we was treated 1class from reception to consultant. After care has been realy good with excellant physio
Visited General Surgery on February 2024
Review titled Thornbury Hospital
Replied on 05 July 2024
Dear David Thank you for taking the time to write this review. I'm delighted that your experience with us at Thornbury has been very positive. We aim to ensure all our patients receive 1st class service. I will share your wonderful comments with my team. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
Information supplied by Circle Health Group Limited