The Whittington Hospital - Ratings and reviews
Reviews
-
Review titled horrible A&E experience
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Came to the A&E on a Sunday night with a broken wrist, in excruciating pain having to hold my wrist in my other hand in a fixed position to keep it a little more bearable. I was only seen in 12 hours, although there were no more than 8-10 people in the waiting room when I arrived. The specialist saw me at 9 am, left 'to fetch the x-rays', and never came back. Just went home, without leaving any notes for the next shift to know about my existence. Not even offered a sling until the morning came and the new shift came in. Took 3 hours and 3 discussions with doctors to finally get some more proper painkillers (they just kept disappearing with the promise to sort it out). If they were busy with anything, that mostly was work-unrelated chats and giggles, I had the opportunity to observe for a long time waiting to get some response to my painkiller requests. Had a wring fracture diagnosed, and the most horrible heavy and tight cast work that caused huge swelling and more discomfort to be replaced by a proper one privately. Glad I could use my private insurance to avoid the complications caused by the Whittington 'specialists' negligence and lack of basic skill.
Visited Accident and emergency services on October 2023
Review titled The Whittington Hospital
Replied on 12 April 2024
Dear patient, Thank you for leaving feedback regarding your experience. I hope your wrist is healing well. We are sorry to hear of the difficulties you experienced with our A&E department and will ensure your feedback is shared with senior managers. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
-
Review titled Superb
Rated 5 stars out of 5
by Samantha Bryant - Posted on 30 October 2023
I attended Whittington Hospital with my daughter on Wednesday 25 October and wanted to feed back how grateful we both were for the kindness and efficiency of every member of staff we encountered; our experience was an extremely positive one.
Visited Breast cancer services on October 2023
Review titled The Whittington Hospital
Replied on 03 November 2023
Dear Samantha, Thank you for taking the time to leave a review. It is really nice to hear that you and your daughter had such a positive experience and we will ensure that your feedback is shared with all relevant colleagues. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Still sitting here after 7 1/2 hours waiting to be seen by doctor even though I have history of heart failure and emphysema. The waiting room is filthy, as for the toilets they are unfit for use! Can’t believe how much it’s gone downhill
Visited Accident and emergency services on October 2023
Review titled The Whittington Hospital
Replied on 11 October 2023
Dear patient, Thank you for taking the time to leave feedback regarding your experience with our Accident & Emergency department. We are sorry to hear that you did not have a positive experience on this occasion and will ensure that your feedback is shared with senior managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
-
Review titled The best kids dental service at Iford ward
Rated 5 stars out of 5
by Julija Mrozi - Posted on 20 October 2023
The staff in Iford ward worth 10 stars. Extremely high care and sweet attitude. Very impressive all care and attitude for kids. I wish all staff be with same great care as Iford staff have. Absolutely wonderful!
Visited Children's & Adolescent Services on October 2023
Review titled The Whittington Hospital
Replied on 25 October 2023
Dear Julija, Thank you for taking the time to leave a review regarding your experience on Ifor Ward. It is lovely to hear that your child had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
Freezing surgical wards, boiling hot rooms. Rude, lazy, uncaring Mercer ward nursing staff. Had to beg repeatedly for pain medication after surgery. Was laughed at when requesting a fan for the boiling hot room. My request was denied. After discharge I rang Mercer ward to discuss medication but was fobbed off to my GP.
Visited General Surgery on September 2023
Review titled The Whittington Hospital
Replied on 11 October 2023
Dear patient, Thank you for taking the time to leave feedback regarding your experience with General Surgery and Mercers Ward. We are very sorry to hear that you did not have a positive experience and we will ensure that your feedback is shared with senior service managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
-
Review titled Fantastic service despite strike day
Rated 5 stars out of 5
by Kim - Posted on 21 September 2023
Just returned from a great experience from A&E through to assessment by Orthopaedics nurse practitioner and X-ray service for a sprained knee/ligament strain, despite having to go there on a doctors' strike day. Everyone was extremely helpful, caring and positive, clearly enjoyed their jobs despite the pressure they must have been under. From the jolly and informative triage nurse to the extremely efficient and helpful Orthopaedics nurse practitioner I had great service, just hoping my sprain will heal quickly, as it's very debilitating. Thanks to great staff at the Whittington!
Visited Orthopaedics on September 2023
Review titled The Whittington Hospital
Replied on 25 September 2023
Dear Kim, Thank you for taking the time to leave a review regarding your experience with our A&E and Orthopaedic service. We hope your knee is healing well and wish you a speedy recovery. It is lovely to hear that you had a good experience and we will ensure that your feedback is shared with all relevant staff members, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled The hospital service is a Joke
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
Had to go to A&E due to some emergency been waiting here for more than 10 hours still no updates from the doctor and if you ask any nurses they'll just give you a vague answer... It took them more than 7 hours to see 4 patients... The hospital emergency service is a joke if you have go waif more than 10 hours to get any updates from the doctors
Visited Accident and emergency services on August 2023
The Whittington Hospital has not yet replied.
-
Review titled Phone call
by Catlady666 - Posted on 18 August 2023
I was annoyed. My husband had an appointment last week. The imaging dept called his mobile. Did not leave a message. When I called them back I was informed by recorded message that department closes at 3 pm and to ring tomorrow. Why not call on our landline? [Unsure about 'Daily living support']
Visited August 2023
Provided by Care opinion
Review titled The Whittington Hospital
Replied on 01 September 2023
Dear Catlady666, Thank you for taking the time to leave feedback regarding your experience with our Imaging Service. We are sorry to hear that you were unhappy following your interaction with the service and we will ensure that your feedback is shared with senior service managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
-
Review titled Long waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2023
Husband waited two hours for his appointment to be told that he needed an x-ray by the consultant. The consultant seemed very rushed as we did not get time to discuss how the operation went and was advised by the consultant that the staples should have been removed prior to appointment. Have a great love of The Whittington but today was very disappointed at the length of time. I was pleased to be updated by your colleague of the waiting time. Unfortunately this lady seemed to be the only person with kindness and empathy. Very upset at the long wait and not having time with the consultant to discuss the outcome of my husband's operation.
Visited Orthopaedics on July 2023
Review titled The Whittington Hospital
Replied on 25 July 2023
Dear relative, Thank you for taking the time to leave feedback regarding our Orthopaedic service. We are very sorry to hear that your husband did not have a positive experience with the service. We will ensure that your feedback is shared with senior managers within the Orthopaedic service for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
-
Review titled Lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
A doctor called me on 12/7 to inform me i have been placed on the 2 week path way as I need a hysteroscopy and biopsy following a scan in June. I received an appointment for 10/8. No information regarding what will happen at the appointment. I have called and emailed. I also contacted PALs but still no information. Inexcusable and unacceptable lack of information and communication.
Visited Gynaecology on July 2023
Review titled The Whittington Hospital
Replied on 03 August 2023
I am sorry to hear about the lack of correspondence you have had. Please email us at whh-tr.pals@nhs.net and we shall be happy to help. With kind regards Gabriella