The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Long waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2023
Husband waited two hours for his appointment to be told that he needed an x-ray by the consultant. The consultant seemed very rushed as we did not get time to discuss how the operation went and was advised by the consultant that the staples should have been removed prior to appointment. Have a great love of The Whittington but today was very disappointed at the length of time. I was pleased to be updated by your colleague of the waiting time. Unfortunately this lady seemed to be the only person with kindness and empathy. Very upset at the long wait and not having time with the consultant to discuss the outcome of my husband's operation.
Visited Orthopaedics on July 2023
Review titled The Whittington Hospital
Replied on 25 July 2023
Dear relative, Thank you for taking the time to leave feedback regarding our Orthopaedic service. We are very sorry to hear that your husband did not have a positive experience with the service. We will ensure that your feedback is shared with senior managers within the Orthopaedic service for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
A doctor called me on 12/7 to inform me i have been placed on the 2 week path way as I need a hysteroscopy and biopsy following a scan in June. I received an appointment for 10/8. No information regarding what will happen at the appointment. I have called and emailed. I also contacted PALs but still no information. Inexcusable and unacceptable lack of information and communication.
Visited Gynaecology on July 2023
Review titled The Whittington Hospital
Replied on 03 August 2023
I am sorry to hear about the lack of correspondence you have had. Please email us at whh-tr.pals@nhs.net and we shall be happy to help. With kind regards Gabriella
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Review titled Great nurse in pre-op assessment
Rated 5 stars out of 5
by Paul Ekins - Posted on 23 July 2023
A really friendly and professional nurse in pre-op assessment put me completely at ease with the procedure to come.
Visited Urology on July 2023
Review titled The Whittington Hospital
Replied on 25 July 2023
Dear Paul, Thank you for taking the time to leave feedback regarding your experience in the Pre-operative assessment clinic. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Excellent response time and service
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
Friendly, knowledgeable nurses - quick and comprehensive treatment. Extremely impressive on a busy Sunday night.
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 13 June 2023
Dear patient, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Fantastic service, caring and proactive staff.
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2023
Brilliant Emergency Department. Was seen promptly and all staff from reception to nursing staff to the doctors were extremely friendly, compassionate and caring. Was seen very quickly and the staff members‘ attitude and demeanour made me feel very comfortable and reassured. Thank you to the Whittington!
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 29 June 2023
Dear patient, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Cavell Ward-Thank you
Rated 5 stars out of 5
by Dayaben Bakrania - Posted on 04 July 2023
My Mum Mrs Dayaben was admitted initially to Mary seacole ward then transferred to Cavell Ward. The staff at Cavell ward are polite caring and kind, they really looked out for my Mum. I would like to say a special Thank you to all the staff nurses at Cavell ward and the Dr who was treating my Mum. My Mum doesn't understand English but staff were really considerate of her and cared for her . Well done Cavell Ward nurses and Dr who treated my Mum. You were also having to put up with some irrate patients there and you carried on throughout the day with care and compassion. Whittington are lucky to have you.
Visited Haematology on June 2023
Review titled The Whittington Hospital
Replied on 11 July 2023
Dear Dayaben, We hope your mother is feeling much better. Thank you for taking the time to leave feedback regarding her experience on Cavell Ward. It is really lovely to hear that she had a positive experience, under the circumstances, and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Surprisingly good
Rated 5 stars out of 5
by Gabor Gallov - Posted on 24 June 2023
From entering accident and Emergency to discharge the experience, the quality of the staff,doctors, nurses and the treatment was extraordinarily good.
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 29 June 2023
Dear Gabor, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience. It is really lovely to hear that you had a positive experience, under the circumstances, and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Absolutely exemplary
Rated 5 stars out of 5
by Vince - Posted on 17 June 2023
I attended the A&E department after my local walk-in centre had closed. The team of various disciplines were nothing short of amazing. All were professional, calm and caring as they took me through the various stages of my treatment. The hospital is an absolute credit to the Trust and NHS in general. I would have no problem returning, recommending and supporting going forwards.
Visited Accident and emergency services on June 2023
Review titled The Whittington Hospital
Replied on 29 June 2023
Dear Vince, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
My surgery went reasonably well as far as I am aware, however the after care was appalling , I was physically shaken awaken & dragged by my arm to the toilet 5 times just in order to pass urine, this is so they can discharge you asap. I had a problem passing water & had to have a catheter, however the nurses were belligerent & nasty , they really hate it when they can’t discharge you , I was treated like an animal in the day ward . One particular nurse said I was dehydrated which was not the case , the opposite was true & I had to have a catheter to drain the urine. I don’t think nurses should be manhandling patients & forcing them to the toilet after a serious operation, just give people a chance to recover!!!
Visited General Surgery on May 2023
Review titled The Whittington Hospital
Replied on 08 January 2024
Dear patient, Thank you for taking the time to leave feedback regarding your experience on the Day Treatment Centre ward. We are sorry to hear that you did not have a positive experience on this occasion and will ensure that your feedback is shared with senior managers for their awareness. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
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Review titled Superb Staff & Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2023
I arrived at Casuality at the Whittington on 20/5/23 in huge pain & distress by ambulance. Every member of staff that looked after me was outstanding. I felt thoroughly taken care of and went from professional to professional smoothly and quickly. Every staff member ( over 30) doctors, nurses, consultants, cleaners, porters & caterers were all friendly , calm and caring. This hospital has a wonderful friendly & efficient atmosphere. This is the best hospital experience I have ever had , in the worst circumstances ever.
Visited Accident and emergency services on May 2023
Review titled The Whittington Hospital
Replied on 05 June 2023
Dear patient, We hope you are feeling much better. Thank you for taking the time to leave feedback regarding your experience in our Emergency Department. It is really lovely to hear that you had a positive experience, despite the circumstances, and we will ensure that your feedback is shared with all relevant colleagues, including senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
Information supplied by Whittington Health NHS Trust