The Walton Centre
Lower Lane, Fazakerley, Liverpool, Merseyside, L9 7LJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Experienced cared, just a shame about the nhs
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
Waited a year for a referral for my headaches after a hospital admission last year. Doctor I saw from the Walton Centre was very professional and gave me multiple choices to help combat them. That's all I needed. It's taken a whole year to get this appointment, gp had been prescribing medications that weren't helpful for that entire time. What on earth has happened to the NHS that appointments are taking that long?
Visited Neurology on September 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the time to share your story and positive comments with us. I would like to assure you they have been shared with all those involved. The Patient Experience Team
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Kim gamble - Posted on 01 September 2023
I arrived at the Jefferson ward 7 am on 30 th of august everyone was so friendly nothing was to much bother all nurses and specialists are a credit to the Walton centre didn’t wait to long for my operation the surgeon who done my operation was amazing such a gentlemen the whole team are fantastic. Then in recovery nothing was to much for the lady who looked after me thank you Then I went to the chavasse ward all the nurses again were lovely one nurse was extremely helpful and amazing thank you all so much for a lovely stress free time
Visited Neurosurgery on August 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the time to share your story and positive comments with us. I would like to assure you they have been shared with all those involved. The Patient Experience Team
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Review titled Really disappointed
Rated 2 stars out of 5
by Eryn jones - Posted on 12 July 2023
My grandad has hospital for 2 weeks now and his operation has been postponed every single day even though he is top priority. I am so disappointed the day he was supposed to be going in for a stent fitted and us waiting for a call to see if the procedure went ok stressing waiting for the call to see if he’s ok only for us having to ring them to find out it’s been delayed again and has had no visitors as we were told he wouldn’t be on the ward. I am saddened by the experience and not being informed about someone so special to us. No updates, no communication and no respect or empathy for our family our our family member in the hospital.
Visited Neurosurgery on July 2023
Review titled The Walton Centre
Replied on 14 July 2023
Thank you for your comment, I am sorry to hear of the difficulties your grandad and family have experienced. In order for the Trust to look into this matter further, please contact the Patient and Family Experience Team with more information - Email wcft.patientexperienceteam@nhs.net
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Review titled Excellent patient care
Rated 5 stars out of 5
by Bev Clitheroe - Posted on 09 June 2023
Following lumbar decompression surgery, I’d just like to say thank you from the bottom of my heart. From the admin staff, nursing staff and surgical staff, you were all amazing and the care I received was second to none. Always informed, greeted by a friendly face, reassured, nothing was too much trouble. In an often thankless job, I’d just like everyone to know how thankful I am. For giving me the best patient experience. I’m very grateful to each and every one of you for what you did for me. You should be proud of the team you have at Walton Neuro.
Visited Neurosurgery on June 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the team to leave your comments and we were delighted that you received excellent care and treatment. If you require any further support please contact our team at wcft.patientexperienceteam.net who will be happy to help. The Patient Experience Team
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Review titled They have given up !!!
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
Another trip today at the Wrexham Walton Centre to see the same doctor as I seen back on October we are now in June to ask me the same questions as in October and refer me to the same place Walton in Liverpool I heard all this in October? The doctor actually said to me I don't have any answers for you I don't have a magic fix right now I came out crying like I was unworthy of his time,the doctor even said do you know we have a pile up from covid like it was my fault I need ro read your notes and come up with a plan well surely you do that before I arrive for the second appointment yet again ? Thanks for your time and wasting mine
Visited Neurology on May 2023
Review titled The Walton Centre
Replied on 29 April 2024
We were sorry to read of your experience and the impact this had on you. If you require any further support please contact our team at wcft.patientexperienceteam.net who will be happy to help.
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Review titled Wonderful neurological nurse
Rated 5 stars out of 5
by Jakki - Posted on 01 June 2023
I am currently under the care of the neurological department of the Walton Centre. I was feeling rather lost and overwhelmed because, whilst the consultant has been extremely competent and has very clearly explained my condition and the proposed treatment, I simply needed to talk to someone who understood. I phoned and left a message for the nurse, who then phoned me back, later in the day. Speaking with her was such a relief. She totally understood my state of mind and clearly addressed all my concerns and queries. She took me, step by step, through the dos and don’ts, and explained any warning signs of which I should be aware. Before ending the conversation she summarised the advice, and told me that she had emailed the consultant. She then phoned me back, almost immediately, to tell me that she had spoken with the consultant and a date was now being set for my procedure. Sure enough, the following day I was given a date and further information. Then, this kind nurse followed up the phone call with a letter, summarising our conversation. I am both impressed and immensely grateful.
Visited Neurology on May 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for your feedback which is very important to us. It was reassuring to read that you received excellent care, treatment and communication from your Neurology Nurse and that she followed up and updated your consultant. The Patient Experience Team
Information supplied by The Walton Centre NHS Foundation Trust