The Walton Centre - Ratings and reviews
Reviews
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Review titled Aftercare
Rated 5 stars out of 5
by John Cooper - Posted on 11 February 2023
I have just had a operation to remove part of a disc after a crash, I stayed in hospital overnight and would like to commend all the nurses who looked after me. They couldn't do enough for me. Hopefully they'll get the payrise they thougherly deserve.
Visited Don't know on February 2023
Review titled The Walton Centre
Replied on 27 February 2023
Hi John Thank you for taking the time to provide your feedback. We were delighted to hear that you received great care and treatment during your recent admisison. I would like to take this opportunity to wish you well in your on going recovery. Thank you for your comment in support of the NHS nursing team. Kind regards The Patient Experience Team
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Review titled Staff are great.
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
I attended the hospital this morning for a routine head scan. Just want to say thank you to everyone. I was unsure were to go and the lovely cleaner showed me the right direction. All the staff were so friendly and reassuring as I was a little nervous. Thank you so much.
Visited Neurology on February 2023
Review titled The Walton Centre
Replied on 27 February 2023
Thank you so much for taking the time to provide your feedback. We were delighted to hear that a member of our staff showed you to the department and the team were freindly and put you at ease prior to your scan. with kind regards Patient Experience Team
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Review titled Appointment letters
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2022
Only 1 specialist nurse in neurosurgery not surgeons either read my last neurology appointment lettersNot a complaint but surgeons need to work better to read last neurology notes.Thisnt a complaint.
Visited Neurosurgery on October 2022
Review titled The Walton Centre
Replied on 22 November 2022
Thank you for your feedback. We are sorry that your experience was not positive. If you require any support please contact our team at wcft.patientexperienceteam@nhs.net Kind regards The Patient Experience Team
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Review titled Think about the television’s please
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2022
I attend Walton neuro following an accident some years ago, this remains a very emotive and upsetting experience for me.. and I was disheartened last week to sit in the clinic, no doubt with others in the same boat, only to see they had the ambulance programme on the tv.. and this showed various incidents including traffic accidents.. there was staff stood around handing out postcard to selected individuals and also one member of staff stood watching the tv.. could they not have thought the effect this might have on people? please think about what is on the tv!
Visited Neurology on October 2022
Review titled The Walton Centre
Replied on 22 November 2022
Thank you for your comments and these have been shared with the relevant team. With kind regards The Patient Experience Team
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Review titled Wonderful hospital and staff
Rated 5 stars out of 5
by Peter Griffiths - Posted on 31 October 2022
I was referred by my local doctor for a Focussed Ultrasound Thalamotomy to correct my severe hand tremor. As I live 100 miles away I didn't think that I had much chance of getting seen but I got an appointment within 3 months and from my first assessment until my operation took only 3 months! I cannot praise highly enough the Walton Centre facility and the amazing Consultant, Doctors, Nurses, Radiologists, Physio, Occupational therapists, ancilliary staff, secretaries and receptionists, who made sure that I got the very best treatment. Nothing was too much trouble, if I rang up with queries or worries they were answered in a sympathetic manner. The operation was very successful and has changed my life by giving me back control in one hand. This means that I can now eat, drink and write unaided and have had my confidence restored to enable me to go out socially again. Communication by letter and phone calls is excellent and aftercare very thorough. All the staff I came across were friendly, caring, professional, supportive and accommodating. I feel so privileged to have been given this operation and I will be eternally grateful to everyone at the Walton Centre Neurology Department for all they have done for me.
Visited Neurosurgery on September 2022
Review titled The Walton Centre
Replied on 22 November 2022
Dear Peter Thank you so much for taking the time to provide your feedback. We were delighted to hear that you had such a positive experience and this has had such a impact on your quality of life. If you would like to share your story further please contact our Patient Experience Team at Kind regards The Patient Experience Team
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Review titled Neurology consultant.
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2022
I had to call your hospital Epilipsy advice about results from Royal Liverpool hospital.I phoned the consult only to be told that she’s not there for a year.I have other neurology issues.Don’t know who the next conltant Will so how is GP to contact her if she’s not there.Other neurologist habe told me in there appointments who the next consultant will be,This not a complaint but comminication has been terrible through out the 20 years I hsve been there you consider these issues as not appropriate to show , please could you look into tthis at least could you look at these issue are probably happening to other patients to,I also see a neurosurgeon but O am sure this wouldn’t happen with the Consultant neurosurgeon has always shown his patients great support,
Visited Neurology on September 2022
Review titled The Walton Centre
Replied on 22 November 2022
Thank you for your feedback. We were so sorry to learn that you have experienced poor communication on a number of occasions. If you require support please do not hesitate to contact our team at wcft.patientexperienceteam@nhs.net who will be happy to help. With kind regards The Patient Experience Team
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Review titled Urology specialist nurse
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2022
I spoke to the epilepsy specialist nurse.She has looked after me for 21 years always gives very helpful advice and always a patient good listener and always explains everything well and is very thorough Thank you!
Visited Neurology on August 2022
Review titled The Walton Centre
Replied on 01 September 2022
Thank you so much for providing your feedback with regards to the service that you have recived fromt he Epilepsy Nurse Specialist and we will certainly pass on your positive comments. Kind regards The Patient Experience Team
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2022
Stop highlighting the fact that outpatient ate telephone appoints it almost makes me feel I shouldn’t be bothering you if something is wrong, Please star sending text messages befor clinic appoints.Have ha 3 seizures this week so it effects memory.Its not a Negative comment it’s just sigrdtiin other hospitals have for and it’s very jelpful
Visited Neurology on August 2022
Review titled The Walton Centre
Replied on 01 September 2022
Thank you for taking the time to leave your comments and providing your feedback with regards to the benefit of receiving text message reminders before appointments. We will pass your comments through to the relevant Operational Team for review/consideration as there is some ongoing improvement work ongoing. The Patient Experience Team
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Review titled Delays
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2023
Cannot explain the amount of delays that we experienced getting off the shortlists and onto the normal appointment list. When we did the list was impossible to sych an appointment for what we wanted with.
Visited Neurology on July 2022
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for your feedback. We we were sorry to hear that you experienced such a delay but your feedback is important to us. Patient Experience Team.
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Review titled Asking vulnerable men if they are pregnant
by Gender Critical - Posted on 07 June 2022
This was an absolutely horrendous experience for my partner, he was already confused and only just recovering from a massive seizure leaving him still in the postictal stage and still in a very confused and forgetful state. A scan at A&E following the seizure revealed a gbm4 which was later debulked during a successful craniotomy and still at recovery stage with limited left-sided movement. So far so good! No unexpected problems from surgery, his care has been impeccable and totally patient centred, until it was time for his MRI scan, where a so-called health care professional proceeded to ask my dazed and confused most obviously a man if there's a chance he could be pregnant. He's been on high dose steroids which make him so hungry, he eats more than before, so his tummy is unusually rotund (also on anti seizure medications and strong pain relief). This totally inappropriate and unnecessary question made him extremely confused and looking down at his belly, and he asked me if they were taking the piss. Brain cancer patients can lose their filter and have dramatic mood swings especially in stressful situations. I don't appreciate the stress this put him under for an already extremely vulnerable patient, totally disregarding his needs, the opposite to the patient centred care he'd previously received.
Visited June 2022
Provided by Care opinion
Review titled The Walton Centre
Replied on 14 June 2022
Thank you for your comments and we were sincerely sorry to learn of your experience at The Walton Centre when your partner attended for his MRI scan. We are sincerely sorry that your experience differed somewhat to the previous patient centred care that you had received. Our policy relating to asking all patients if they are pregnant before undergoing procedures involving ionising radiation and MRI adheres to national legislation. This is because certain amounts of radiation can be harmful to foetuses in utero. We believe asking all people who are having their abdomen imaged/scanned in this way, regardless of gender, is the least intrusive way of ensuring it is safe to proceed. We do, however, appreciate from your comments and experience, the difficulties and distressed this caused to both you and your partner at the time. We would like to assure you that we will feed your comments back to the Radiology Management Team to share with staff, to ensure they learn from this and to always mindful when explaining to patients and their family members to reasons for asking this question, especially if patients are showing signs of confusion. If we can be of any further help please contact wcft.patientexperienceteam@thewaltoncentre.nhs.net or call 0151 556 3090 / 3091 or 3093 and we will be happy to discuss your concerns further. With kind regards The Patient Experience Team