The Queen Elizabeth Hospital - Ratings and reviews
Reviews
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Review titled Great team
Rated 5 stars out of 5
by Scott - Posted on 27 April 2023
The staff team at the Queen Elizabeth Hospital within the Endocrinology and Metabolic Medicine Department were very helpful, explained the procedure, the waiting time and how long to sit for, the staff team communicated really well with one another and supported one another, was offered tea/coffee/juice/water alongside with some biscuits. I really couldn't fault the department. Thank you!
Visited Endocrinology and Metabolic Medicine on April 2023
Review titled The Queen Elizabeth Hospital
Replied on 27 April 2023
Thank you for taking the time to tell us about your recent experience in our Endocrinology and Metabolic Medicine department. It is great to hear that your whole experience was good from explanations, helpfulness and of course the very welcome offer of tea and biscuits. I will be sharing your feedback with colleagues in this team so that they are aware of how much all those little things they did made such a good experience for you. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Pregnancy Termination
by foxtrotgd73 - Posted on 15 March 2023
After a horrific miscarriage at home last year I felt completely let down by health care professionals by lack of privacy and compassion. This year we were lucky enough to fall pregnant again. But I am on a high amount of medications and the doctors offered termination in case of foetal malformation or to take our chances. Paralysis from late term pregnancy wasn’t ruled out either and was a major concern for me and my husband. After a lengthy discussion we decided to terminate this pregnancy for my mental and physical well-being. It was heart breaking. Yet the care I received was second to none. My only regret is not coming to this hospital at our time of need during my miscarriage. Unfortunately it’s left us with the heart breaking decision to not try again.
Visited March 2023
Provided by Care opinion
Review titled The Queen Elizabeth Hospital
Replied on 31 March 2023
Thank you very much for taking the time to tell us about your experiences of the care you have received at this hospital and during a previous time when you miscarried at home. I am very sad to read your story and to hear about the very difficult decisions you have had to make with your husband. I hope you have received referrals to organisations in the community who can support you longer term with the help that you need. If there is anything else you may need from us please do not hesitate to get in touch and I can refer you to our maternity team as they may have some additional suggestions. I will be sharing your feedback with the team in maternity so that they can be aware of how much the care they provided enabled you to make your heartbreaking decision and for it to be as good as it could have been. I wish you all the best with your future plans and recovery from your recent very sad and hard decisions. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Waiting for a follow up
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2023
Was good I would be getting a follow-up appointment,I have not heard anything yet,now been 7 months ,this is after visiting papworth were I was told it would be appropriately 3/6 weeks for the follow up at kings Lynn hospital,I have given up any hope of it being in the next 6 months ,score out of 10, around 3 ,there is no need for such a long wait ,
Visited Cardiology on February 2023
The Queen Elizabeth Hospital has not yet replied.
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Review titled very caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2022
We had to visit the ambulatory ward week and spent over 10hrs in there. My husband was very well looked after, the staff were polite, friendly,helpful,kind and professional at all times, during that time he was seen by many staff and kept informed at all times. The housekeeper coming round with food and drinks for the patients was outstanding. A very busy ward but the staff are amazing..
Visited Accident and emergency services on August 2022
Review titled The Queen Elizabeth Hospital
Replied on 21 October 2022
Thank you for taking the time to tell us about the experience of yourself and your husband in our Ambulatory Emergency Care area recently. I apologise for the delay in responding to your feedback. I will be sharing your comments with the team in this area and their leaders so that everyone is aware of how you were both supported by the team in a friendly, kind and professional manner including the support of the housekeeper with food and drink. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Caring and efficient care
Rated 5 stars out of 5
by June Locke - Posted on 28 July 2022
I had to attend A & E on Sat 23rd July after fainting whilst on holiday. Although the dept was very busy I was treated with care and respect and the whole team worked very efficiently. I just want to pass on my sincere appreciation. June Locke
Visited Accident and emergency services on July 2022
Review titled The Queen Elizabeth Hospital
Replied on 01 August 2022
Dear Ms Locke Thank you for taking the time to tell us about your recent experience in our A&E department. I was sorry to hear that you were unwell whilst on holiday and hope that you were able to return to your holiday and enjoy the remainder of your time in this local area after your treatment. I was really pleased to hear that you were treated with respect and that the whole team worked so well together. I will be sharing your comments with our team in A&E as I know that they will value your feedback and be pleased to hear how much their care and respect was appreciated by yourself. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Email: emma.harrison@qehkl.nhs.uk Tel: 01553 613613 x 2432
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Review titled 13 hour wait
Rated 1 star out of 5
by T khan - Posted on 11 June 2022
Was in A and E waiting for 13 hours on a suspected PE, had to discharge myself Beacuse they were saying I had to wait another “couple” of hours for a CT scan this was all whilst sitting on a chair, no admitting or anything, information was not transferred from one shift to another so doctors were asking the same question no updates on timings either. Terrible service.
Visited Accident and emergency services on June 2022
Review titled The Queen Elizabeth Hospital
Replied on 20 June 2022
Thank you for taking your time to tell us about your experience recently in the A&E department at our hospital, I am sorry to hear that it was not a good one. It is important that we hear about bad as well as good experiences so that we can learn and try to put changes in place to improve the care that is provided. Please could you contact our PALS (Patient Advice and Liaison Team) on 01553 613351 or via email PALS@qehkl.nhs.uk or myself directly so that we can investigate what happened. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Very understanding and reassuring nurses
by Miner'sKid - Posted on 17 May 2022
I would like to thank all the nurses who work in the Phlebotomy clinic. I have to have blood tests quite often, which I am not good with at all. On top of that the nurses often struggle to draw enough blood (often needing more than one attempt). Overall the nurses are very understanding and reassuring and make sure I don't see the needles or blood and also try to help me to calm down. Most also make sure I am OK to get up and walk out of the room afterwards (I have passed out after blood tests before). The clinic is busy and they have a lot of patients to get through so I appreciate even more the care they show towards their patients.
Visited May 2022
Provided by Care opinion
Review titled The Queen Elizabeth Hospital
Replied on 18 May 2022
Thank you very much for the time you have taken to tell us about your recent experience in our Phlebotomy Clinic, I am so pleased that the staff ensure you are supported well to have your blood taken - before, during and after. As a regular patient you will understand how busy the area can become but it is important that we support everyone as an individual so that they can get the most from their time with us. I will be sharing your feedback with colleagues in the team so that they know how much their care has been appreciated. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled very bad experience
Rated 1 star out of 5
by Celine - Posted on 06 June 2022
My son broke his arm and we were stuck back and forth between x-ray and pediatrision department more than 3 times as they coudn figure out ehat part of the arm is broken and what kind of treatment he needs. Here I am 10 days later his case is still not looked at and he still dosen't have a treatment plan, no one from A&E knows anything about it neither anyone from the hospital. I have been calling and transfferd around departments, feeling lost, absolute luck of information, everyone is transfereng me to somewhere else and is nonending explaining from my side to the next person and holding the line hours and hours. I can not get this sorted and have no idea what to do to get some help and information!
Visited Accident and emergency services on May 2022
Review titled The Queen Elizabeth Hospital
Replied on 06 June 2022
Dear Celine I am really sorry to hear about you and your son's recent experience at our hospital and will be sharing this with our team in A&E Paediatrics and PALS. I would appreciate it if you could contact me by email or telephone on the contact details below or speaking directly with our PALS (Patient Advice and Liaison Service - 01553 613351 or 01553 613343 or pals@qehkl.nhs.uk) team. This will allow them to look into your specific experience and contact you to understand what has happened and how best to support you now. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x2432 email: emma.harrison@qehkl.nhs.uk