The Queen Elizabeth Hospital
Gayton Road, King's Lynn, Norfolk, PE30 4ETContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fast and considerate treatment
Rated 5 stars out of 5
by Janet - Posted on 13 November 2023
Attended on a busy afternoon.. receptionist polite and friendly.Seen fairly quickly by two young orthopaedic Doctors.Thorough careful and sympathetic tests including ECG Fortunately didn't require emergency surgery and left.Impressed by overall professional careful treatment.
Visited Accident and emergency services on October 2023
Review titled The Queen Elizabeth Hospital
Replied on 10 April 2024
Dear Janet, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to pass your feedback on. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Exceptionally good service
Rated 5 stars out of 5
by P Kane - Posted on 24 September 2023
An emergency occurred on a Sunday evening while on holiday in Norfolk that necessitated a trip to this hospital. The staff were absolutely brilliant: professional, efficient, helpful and caring - all of them. The service was superb.
Visited Accident and emergency services on September 2023
Review titled The Queen Elizabeth Hospital
Replied on 10 April 2024
Dear P Kane, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will pass your feedback on to our Patient Experience team to share widely. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled after appointment secretaries are nonexistent
Rated 2 stars out of 5
by Samantha - Posted on 03 August 2023
on 27 july I arrived at queen elizabeth ii for a referral to endocrinology. after a bit of a run around, I found where I was supposed to be. I was sent to "yellow" yellow sent me to "blue" and blue sent me back to "yellow' on the opposite side. I arrived early and was seen late. I was directed to give blood at the lab downstairs and did so. The following tuesday, 1 Aug I called for lab results as my surgery hadn't received them. It took a long time to speak with someone who advised the results were back but needed a "letter" sent electronically to my surgery, (midway, chiswell). I have rang midway today to get said results as I do need to call in my prescription (refill). midway hasn't received anything on my behalf. I don't know if the prescription has to be raised or decreased. I am forced to refill the current prescription. today, between myself and the operator for queen elizabeth ii, we called approx. 6-8 different numbers to secretaries and not one answered the phone. all went to voicemail. My endo. spec. was not mentioned on any of the voicemail messages. I don't know who the secretary is for my specialist or if she even has one. It shouldn't be this difficult if all positions are filled. certainly someone is trained to answer phones. last week when I asked to be included in the email (results to my surgery), I was given a flat out no! my blood, my results, my surgery, I showed up for the appt. and had blood drawn. why can't I know my results if they are ready? then when trying to leave a review, it won't submit because I capitalized the first word in every sentence.
Visited Endocrinology and Metabolic Medicine on July 2023
The Queen Elizabeth Hospital has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Roger Martin - Posted on 14 July 2023
I recently spent 3 weeks in Bay 5 on Gayton Ward after falling and breaking my hip. I can't speak too highly of the care given by all staff - surgeon, doctors, physios, nurses, cleaners and kitchen assistants. They must often have been short-staffed but never complained or short-changed the patients. Nothing was too much trouble and everyone without fail was sympathetic, helpful and considerate. Two of the senior nurses in particular went about their work with an infectious good humour which inspired general goodwill and optimism. Last but surely not least, the catering was first-class and the food varied. ample, very well cooked and presented. Thank you very much, QEH and Gayton Ward. Roger Martin
Visited Orthopaedics on June 2023
The Queen Elizabeth Hospital has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Scott - Posted on 27 April 2023
The staff team at the Queen Elizabeth Hospital within the Endocrinology and Metabolic Medicine Department were very helpful, explained the procedure, the waiting time and how long to sit for, the staff team communicated really well with one another and supported one another, was offered tea/coffee/juice/water alongside with some biscuits. I really couldn't fault the department. Thank you!
Visited Endocrinology and Metabolic Medicine on April 2023
Review titled The Queen Elizabeth Hospital
Replied on 27 April 2023
Thank you for taking the time to tell us about your recent experience in our Endocrinology and Metabolic Medicine department. It is great to hear that your whole experience was good from explanations, helpfulness and of course the very welcome offer of tea and biscuits. I will be sharing your feedback with colleagues in this team so that they are aware of how much all those little things they did made such a good experience for you. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
Information supplied by The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust