The London Independent Hospital - Ratings and reviews
Reviews
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Review titled Great service - unless you need to speak to anyone
Rated 3 stars out of 5
by Rosie - Posted on 03 March 2023
I usually have a good experience at this hospital, however, before my latest appointment I contracted covid and obviously couldn't attend. I have been calling them every day for the last 1.5 weeks, at all different times of the day, and not once has anyone picked up the phone. I'm at a loss as to how to rebook my urgent appointment.
Visited Gynaecology on February 2023
Review titled The London Independent Hospital
Replied on 19 March 2023
Dear Rosie Thank you for leaving us a review. We regret to hear that your experience was anything less than satisfactory. Our telephone lines can be extremely busy, which may result in extended waiting times. Please send an email to LIHPatientFeedback@circlehealthgroup.co.uk with your full name and contact information and a member of our team will be in touch. Best Wishes Team at London Independent Hospital
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Review titled Great - apart from the people who answer the phones
Rated 4 stars out of 5
by Tina Harrison - Posted on 27 February 2023
I have attended the hospital several times & have always experienced the best possible care , however the people who are responsible to answering the phones are the complete opposite! I have waited for over an hour , only to be told I shouldn’t have gone through to the main switchboard & very abruptly was transferred to appointments & yes after another 50min wait ( of which I gave up waiting) . Something definitely needs to done as this does not give a good impression.
Visited Don't know on February 2023
Review titled The London Independent Hospital
Replied on 03 March 2023
Dear Tina, We appreciate you sharing your feedback. We are sorry to hear about the challenges you had with the switchboard. We are reviewing this aspect of our service and working to make some improvements. It is good to know that despite the phone issue, your experience with us has been great. We wish you all the best. Team at London Independent Hospital
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Review titled Friendly, efficient and fast
Rated 5 stars out of 5
by V Williams - Posted on 17 April 2023
I've been attending the hospital for private rheumatology treatment. Everyone has been so kind and professional, and the consultant diagnosed my condition and got me on the right treatment right away, after being told by the NHS I'd have to wait months to be seen. The hospital is clean, bright and welcoming, and the nurses especially are super friendly and helpful.
Visited Don't know on February 2023
Review titled The London Independent Hospital
Replied on 21 April 2023
Dear Williams We take great pleasure in reading your great review. We are glad our team catered to your needs and provided you with great services. Your comments will be shared with the team. Best Wishes London Independent Hospital
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Review titled Great Experience
Rated 5 stars out of 5
by R Harris - Posted on 08 January 2023
Today, I visited the London Independent Hospital for what is called facet joint medial branch blocks. Prior to getting to the hospital I was so very nervous as needles and I are not best friends. It didn’t help when I was told that the Consultant, whom I was looking forward to doing the procedure was away and that the procedure would be done by a member of his team. The Consultant in question, had done fusion of l4/5 in my lumbar spine twelve years ago, which for me was a life changer! My anxiety was soon put at ease when a Consultant on the team, went through the whole procedure with me, clearly explaining the process in a very professional way and in language that was easy for me to understand. After that everything was a breeze and the staff were brilliant! from the nurse who checked me in for the procedure, the anaesthetist, who was quite amusing as he put me off to sleep, to the staff member who wheeled me back to my room post recovery. Then there was the Trainee Nursing Associate, who went through the Discharge Procedure assuring me that all will be well, warmth and professionalism. All in all a far better experience than I imagined. A big thank you to the entire team and especially to the Consultant who performed the procedure. Such a shame that I’m not allowed to say names.
Visited Orthopaedics on January 2023
Review titled The London Independent Hospital
Replied on 09 January 2023
Dear Harris We take great delight in reading your wonderful comments. Thank you for taking the time to share the experience you had with us. We are happy to learn that our team did a fantastic job looking after you during your visit. We appreciate you providing much details about your journey and letting us know about the successful outcome of you procedure. We will be passing your comments to the rest of the team. We wish you all the best. Team at London Independent Hospital
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Review titled 0/10 for management
Rated 1 star out of 5
by Neelim - Posted on 07 November 2022
I was referred 6 months ago and was waiting for an NHS referral appointment. I then had to call to find out when the next available appointment would be and surprisingly it was the next day! I had to reschedule due to a sudden death in my family and went ahead for my appointment that the lady on the phone booked for the day after. I come to my appointment and I am told I have not been booked in!! the appointment was not even made!! I travelled 1.5hours, missed part of a close relatives funeral and had to arrange childcare for absolutely no reason. I was told someone would call me to book again but no one has called!! I cannot get through to anyone over the phone and I'm transferred back to the switch board if I call another department ( that actually pick up). I'm absolutely done the management of appointments here. would never recommend to anyone.
Visited Urology on November 2022
Review titled The London Independent Hospital
Replied on 10 November 2022
Dear Nee We would like to apologise for the recent experience you had. We thrive to meet the expectations of our patients and visitors by delivering exceptional services. This includes communicating effectively and providing patients with accurate information about their appointments, treatments, diagnosis, etc. We are sorry to hear there was a miscommunication with your appointment date. We hope to change your mind about our services as we aim to resolve this issue. Please send us your full name and contact information as well as details about your recent visit to LIHPatientFeedback@bmihealthcare.co.uk. Best Wishes Team at The London Independent Hospital
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Review titled Day Surgery Acad Ward 3d 'Outstanding Care Provided'
Rated 5 stars out of 5
by F Monni - Posted on 05 November 2022
I came in for day surgery on 5/11/2022. I was very anxious and nervous to past experiences but very quickly was given plenty of reassurance. I was suprised how well the team was led and how well they all worked together. I would love to leave names and congratulate the team in the excellent care they provided me and others around me I observed. I visit every 6xmonths and I have never felt so relaxed and well looked aftered. We need more people to step forward to recognise outstanding care to this quality. I would like to thanks all individuals who took care of me today. Great work and a massive asset to the service. They didn't make me feel alone I felt very comfortable during my stay and appreciate the help and extra mile they went to for patients aswel as myself. Thank you!
Visited Don't know on November 2022
Review titled The London Independent Hospital
Replied on 10 November 2022
Dear Monni We take great pleasure in reading your feedback. As healthcare provider, we understand the importance of making patients feel comfortable and reassured. We are glad to hear that our team did a wonderful job making you feel at ease during your visit. We appreciate you taking the time to describe your journey with us and are happy you had a successful procedure. Our team will be delighted to read your kind comments. We will be sure to share your amazing review with them and other members of staff. Thank you once again and wish you all the best. Team at The London Independent Hospital
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Review titled Terrible hospital
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
I was referred by my GP in march 2022. I have not had a single letter or phone call about an appointment. When you call no one answers the switch board and when they do finally answer they fob you off stating that someone will call back but they don’t. Im still waiting for an appointment!!!!!!!!
Visited General Surgery on September 2022
Review titled The London Independent Hospital
Replied on 10 October 2022
Dear Sir/ Madam We are sorry you have experienced some challenges reaching us. We aim to provide a service that makes it easy for all of our patients to contact us and communicate with us. We understand our telephone lines can be very busy at times, however we are working extremely hard to ensure all patients are booked in for a consultation or treatment at the appropriate time. Please be rest assured a member of staff will contact you regarding your referral. In the meantime, if you are not satisfied with this response and would like to delve into this further, please send your details to email address below: LIHpatientfeedback@circlehealthgroup.co.uk
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Review titled urology - hydrocele
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
The surgery took six months to fully recover from, I suspect due to the way that it was carried out. I have since had a more complicated surgery on the same area and the recovery time was a few weeks. I have repeatedly been trying to get my surgery notes from my GP and through the Bmi Hospital. It is impossible to get my surgery notes or to get proper information or to get any follow-up. I found the experience devastating and I remain furious.
Visited Urology on August 2022
Review titled The London Independent Hospital
Replied on 24 April 2024
Dear Sir/Madam, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you've faced. Your feedback is crucial, and we'll work to address your concerns promptly. Please rest assured, we have escalated this to the relevant department, a member of our team will be in touch. Best wishes, Team at London Independent Hospital
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Review titled Disorganised and uncaring for NHS patients
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2022
Although admin staff at this hospital really tried to be helpful in person, the dismissive attitude of the consultant (even after complaining) and the absence of any promised phone calls to schedule appointments, destroyed my confidence in the hospital. As a result I have gone to a NHS provider that has so far provided an excellent experience.
Visited Ophthalmology on August 2022
Review titled The London Independent Hospital
Replied on 21 September 2022
Dear Sir/Madam Thank you for sharing your experience with us. Your feedback is very important to us as it helps us to review our services and understand how we can help you better. We are sorry you felt our consultant was dismissive towards you. We always aim to deliver an exceptional service to our patients which includes being attentive, professional and caring at all times, therefore any behaviour contradictory to this directly goes against our values and principles. We hope to gain your confidence once again in the future and will be addressing this matter to avoid any similar occurrences. Best Wishes Team at The London Independent Hospital
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Review titled Very slow, and dishonest to NHS referred patients
by Tehmoor Riaz Bhatti - Posted on 04 August 2022
I'm a patient waiting for Hernia Surgery since the beginning of this year. My appointment had been delayed 3 times initially and finally got to checked up in last month. Dr. said hospital will get in touch for surgery discussion but no contact so far, more than 5 weeks now. Tried to contact the hospital but they have no telephone line for NHS referred patients. When you call on their usual number (for private number), the staff says they can't help.
Visited Don't know on July 2022
Review titled The London Independent Hospital
Replied on 10 October 2022
Dear Tehmoor Thank you for getting in touch with us and for sharing your concerns. We are sorry you experienced some delays with your initial consultation. We try to make our patients journey go as smoothly as possible however, on some occasions, changes and alterations are made to appointments due to unforeseen circumstances. Once you have been seen by a consultant, our team will work to schedule you in for a second appointment at the appointed time. Your details have been forwarded to our team who will look into this for you and respond accordingly. Best Wishes The London Independent Team