The London Independent Hospital
1 Beaumont Square, Stepney Green, London, E1 4NLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled NHS Service Very Poor
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2023
I had an appointment with the NHS outpatient service 2 months ago. The doctor - for the first time - actually listened to what I had to say and noted me down to be scheduled for surgery. I was very happy. However, I have since not received a letter or call for the appointment. I cannot get through to a human being with NHS at the hospital, there is only an answering machine and no one ever calls back. This is just no service at all, there should be a way to actually contact people and get information.
Visited Gynaecology on November 2023
Review titled The London Independent Hospital
Replied on 23 November 2023
Dear Sir/Madam, We are sorry you were dissatisfied with your experience. Communicating effectively is an important aspect of optimizing our patient's and visitors' experiences. Could you please send an email to: lihpatientfeedback@circlehealthgroup.co.uk with your contact information and someone from our team will be in touch. Best wishes, Team at London Independent Hospital
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Review titled Please stay clear of this hospital
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
Please stay clear of this hospital if you need a gynaecologic appointment! Was called in from the waiting room by a doctor who asked me go through all of my symptoms while he stared at my notes. He then laughed and stressed that he would 'love' to try and help me but that he unfortunately is not a gynaecologist and that I had been on his list through an admin error. He found this very funny and kept repeating how much he would 'love' to deal with my issues if he could. It was uncomfortable. Once I was seen by the correct person and was unlocking my bike outside the same doctor came out and approached me again to repeat how much he would have 'loved' to be able to help me whilst giggling. It was obvious what he meant and it was very uncomfortable. After this I went through all the blood work and scans with the actual gynaecologist who in the end didn't send my results to my gp and discharged me. Only for me to have to do it all over again at a different hospital and to find that there is something that needs attention and treatment. Prior to this the hospital called me at 9pm the night before my morning appointment to cancel claiming that the doctor was 'still on holiday'. Said they would call to re-book but never did. Will obviously never be going back.
Visited Gynaecology on August 2023
Review titled The London Independent Hospital
Replied on 22 August 2024
Dear Madam, We are sorry to hear about the experience you had with the services you received at our hospital. We strive to provide exceptional services for all of our patients. We are invested in our patients' experience and work hard to ensure they receive quality care from the second they enter our hospital. We will look into this matter. However, if you would like to delve further into this, please send an email to LIHPatientFeedback@circlehealthgroup.co.uk with your first name, surname, date of birth and postcode and a member of our team will be in touch. We hope to regain your confidence in the future. Best Wishes, Team at London Independent Hospital
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Review titled Absolutely disgusting
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Can never seem to get through on the phone, when you finally do get put through to imaging there's no answer, leave a answerphone message to call back and they never do
Visited Diagnostic Imaging on August 2023
Review titled The London Independent Hospital
Replied on 12 July 2024
Dear Sir/Madam, Thank you for taking the time to share your recent experience with us. We sincerely apologise for the challenges you encountered in trying to reach us by phone. Please rest assured that we take your concerns seriously, and we are actively working to address the issues you've raised. Best wishes, Team at London Independent Hospital
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Review titled Day Case Ward 3
Rated 5 stars out of 5
by Carrie - Posted on 02 July 2023
Yesterday I attended the London Independent Hospital as a day case NHS patient on Ward 3 for a variety of guided image spinal injections. The staff were so friendly and supportive, as were the whole of the spinal team, thus putting me totally at ease. Thank you so very much!
Visited Orthopaedics on July 2023
Review titled The London Independent Hospital
Replied on 04 August 2023
Dear Carrie, We are thrilled to hear that you loved the service you received. Providing exceptional care and ensuring our patient's comfort and satisfaction are our top priorities, and your feedback reaffirms that we are on the right track. We wish you all the best. Team at London Independent Hospital
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Review titled Friend not seen by nurse for 3 hours post operation
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2023
A friend had a hip replacement and needed to go to the toilet. She tried calling for help for three hours to no avail. Several of us tried to phone but just got to leave recorded message. Eventually a friend went to the hospital to alarm staff. It turns out that my friend call buzzer was broken. What is more worrying is that she was left without any observation for over 3 hours and no nurse checked on her. She could have had a serious reaction to the Anastasia or bled out and no one would have known. Many of her friends are nurses and no the consequences of not being observed. I am amazed and speechless
Visited Orthopaedics on July 2023
Review titled The London Independent Hospital
Replied on 04 August 2023
Dear Sir/Madam, Thank you for leaving us feedback. As a hospital dedicated to its patients and patient experiences, we are gutted to hear that you were unsatisfied with the services rendered to your friend. Firstly, we want to apologise as we want our patients and visitors to always feel safe and know they are in good hands. Please send an email to LIHPatientFeedback@circlehealthgroup.co.uk if you would like us to delve further into the matter. Best Wishes, London Independent Hospital
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Waited five months for an appointment. Cancelled with four hours notice, and now have to wait for 6 weeks longer, whilst in significant pain. Can't get through to them by phone at all. Waited in excess of 5 hours to speak to someone, can't get through. When I did, call handler unsympathetic and unhelpful. Was told if I'd got through sooner, could have had an appointment this week. A bit insulting when I'd been stuck on hold having called the moment the cancelled appointment text came through.
Visited Orthopaedics on May 2023
Review titled The London Independent Hospital
Replied on 05 May 2023
Dear Sir/Madam, We are sorry to hear about the experience you had. We understand this must be challenging. Our telephone lines are extremely busy due to the high demand. Our staff are expected to treat everyone with respect and be professional at all times. We would like to address the situation as soon as possible. Please send us an email to LIHPatientFeedback@circlehealthgroup.co.uk with your full name and contact details so that a member of our team can call you. Best Wishes Team at London Independent Hospital
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Review titled Doctor great, hospital communication terrible
Rated 4 stars out of 5
by Sara H - Posted on 11 May 2023
I am an NHS patient receiving treatment at the hospital. The care I get from orthopaedic surgeon is fantastic and I get to see amazing Radiologist for guided injections. Very happy with that care and I will soon be having surgery. My big problem is with communication with the hospital - there is a 2 tier system for making appointments in outpatients, one line for NHS and one line for private. It is a nightmare trying to get through to anyone on the NHS line - sometimes it takes many days of trying... very poor and frustrating.
Visited Orthopaedics on May 2023
Review titled The London Independent Hospital
Replied on 17 May 2023
Dear Sara, Thank you for leaving us feedback. We are pleased to learn about your positive experience with our surgeon and radiologist. We understand the challenges with the telephone lines, which we are working to improve. We wish you all the best Team at London Independent Hospital
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Review titled No respect towards patients
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
Had an ENT appointment at 6:20pm on 19 Apr 2023. The automatic reminder message contained the text "You may incur a charge if you do not advise us that you cannot attend" which is extremely unfriendly and disrespectful in light of what happened next. I arrived on time, filled in the patient form with the reception downstairs and was sent upstairs to 2nd floor. There I was told the clinician who was due to see me is not on site. I didn't receive a call or text message to notify me so I don't make the unnecessary trip. The staff upstairs helped me reschedule the appointment to 6:20pm on the Monday 24th but was unapologetic. The staff downstairs was much nicer but it seems they can't help. Very unprofessional and disrespectful way of treating patients. I should also be compensated for the time and cost of my travel to the hospital.
Visited Ear, Nose & Throat on April 2023
Review titled The London Independent Hospital
Replied on 03 May 2023
Dear Sir/Madam, We regret to hear that you were unsatisfied with your experience as we want our patients to always receive high-quality services. Our automated text services were created to allow other patients the opportunity for an appointment in case someone else could not attend. We have built our services on the principles of respect, which leaves no room for anything contradictory. We would like to apologise for any inconvenience you faced. We won't be able to delve into this matter via this platform, therefore I want to encourage you to send us an email to LIHPatientFeedback@circlehealthgroup.co.uk with your name and contact information, as well as details of your experience and a member of our team will be in touch. Best wishes Team at London Independent Hospital
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Review titled Outstanding inpatient service
Rated 4 stars out of 5
by Anonymous - Posted on 10 April 2023
Recently I had a procedure done at this hospital. It went well thanks to the expertise and care of the surgeon, the team and the staff in general. I cannot thank enough the nurses who looked after me once procedure was done. One thing continues to lack progress at this hospital. The switchboard is not good enough, it continues to be very difficult to get hold of someone at the hospital. It is either they leave you on hold and nobody talks to you or you are simply cut off. Please change this annoying habit and educate the reception staff to pick up the phone and delegate calls accordingly.
Visited Neurosurgery on April 2023
Review titled The London Independent Hospital
Replied on 14 April 2023
Dear Sir/Madam Thank you for your feedback. We appreciate you sharing your experience with us and are happy our team looked after you well. We understand that patients have had some challenges with the switchboard. We are working to improve this aspect of our service so that patients can have a more seamless experience. Best Wishes Team at London Independent Hospital
Information supplied by Circle Health Group Limited