The London Independent Hospital - Ratings and reviews
Reviews
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Review titled Great Hospital
Rated 5 stars out of 5
by Ngoc Duong - Posted on 17 May 2024
Thank you very much for my mum. My mum and her family loves you all, the nurses, the doctors and the reception. Thank you to the wonderful staff in third floor in the Hospital.
Visited Don't know on May 2024
Review titled The London Independent Hospital
Replied on 20 May 2024
Dear Ngoc, Thank you for taking the time to share your feedback. We're pleased to hear that your mum was satisfied with the care and service received at our hospital. Her satisfaction is our priority, and we're glad we could meet expectations. Best wishes, Team at London Independent Hospital
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Review titled Great Hospital
Rated 5 stars out of 5
by Ngoc Duong - Posted on 19 May 2024
Thank you for updating the next of kin information for my mum. She has an appointment with her GP this week. Once again, thank you very much.
Visited Don't know on May 2024
Review titled The London Independent Hospital
Replied on 20 May 2024
Dear Ngoc, Thank you for taking the time to share your feedback. We're pleased to hear that you and your mum were satisfied with our service. Best wishes, Team at London Independent Hospital
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Review titled Fantastic advice and support
Rated 4 stars out of 5
by Debbie - Posted on 23 April 2024
My final visit for a physio session after hip surgery. Great support and encouragement from the physiotherapist. I was encouraged to use the gym equipment but with lots of support. Helps to build up your confidence to use them independently. Thank you very much to the team. I feel very confident now to continue exercising at home and at my local gym to build up the strength in my leg.
Visited Physiotherapy on April 2024
Review titled The London Independent Hospital
Replied on 25 April 2024
Dear Debbie, Thank you for sharing your positive experience! We're delighted to hear that you feel confident in your recovery journey. Keep up the great work! Best wishes, Team at London Independent Hospital
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Review titled Cancelled my appointment
Rated 2 stars out of 5
by Shaheer Akbar - Posted on 17 April 2024
I got the appointment after 3 months for city scan it was on 18th of April. However, today 17th April i received a call from hospital that my appointment is cancelled i asked about the next appointment they said we don’t know. What does it mean shall I have to wait for another 3 months?
Visited Don't know on April 2024
Review titled The London Independent Hospital
Replied on 18 April 2024
Dear Shaheer, Thank you for bringing this to our attention. We apologise for any inconvenience caused by the cancellation of your appointment. We understand the importance of your scan and have raised this to the relevant department, Our team will work diligently to find you the next available appointment slot and ensure minimal disruption to your care. Best wishes, Team at London Independent Hospital
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Review titled Do not answer phones or respond to emails
Rated 2 stars out of 5
by Lisa Fretwell - Posted on 08 February 2024
I sent a referral over a week ago by e-mail, as i was told to do this, iv heard nothing, cannot contact by phone as no one answers, left my name and number numerous times over 4 days but nothing, so so frustrating.
Visited Diagnostic Imaging on February 2024
The London Independent Hospital has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
Had CT scan 20th February still waiting for results! To my understanding this is a private hospital, never waited this long for similar results from NHS absolutely terrible service. My mental health is in tatters waiting and not knowing my results.
Visited Ear, Nose & Throat on February 2024
Review titled The London Independent Hospital
Replied on 09 April 2024
Dear Sir/Madam, Thank you for your feedback. We sincerely apologise for any distress or inconvenience this may have caused. Please be assured that providing timely and efficient care is our utmost priority. We understand the importance of receiving test results promptly, especially when it comes to your health and peace of mind. This has been escalated to our team to ensure that your results are expedited as soon as possible. Additionally, we will follow up with the relevant departments to ensure that any future communication regarding your results is handled promptly and with the utmost care. Best wishes, Team at London Independent Hospital
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Review titled There no communication
Rated 1 star out of 5
by Kris - Posted on 18 May 2024
I been for consultation about my back pain on 23/02/2024. It was agreed that I will wait in the queue for steroid injection. I was informed that waiting list is about 2 months. Since my last visit there no any updates my situation. I been calling numerous times. Nobody giving me any answers. I just constantly transfered to automated phone line where I left so many messages, but nobody called back. I sent even few emails asking if I am even in the queue, but reply still now. Absolutely awful service. I don't know when I will get injection, and I am not sure even if they put me in the waiting list. No communication, can't reach real person to talk to. Left in unknown. My condition is getting worse and I can't even reach somebody to ask if I am even in the waiting list. This service is absolutely not acceptable. Do not recommend this hospital to anyone.
Visited Don't know on February 2024
Review titled The London Independent Hospital
Replied on 20 May 2024
Dear Kris, We are sorry to hear about the challenges you are experiencing in reaching us. We strive to provide exceptional services for all of our patients. We are invested in our patients' experience and work hard to ensure they receive quality care. We will look into this matter and a member of our team will be in touch. We hope to regain your confidence in the future. Best Wishes, Team at London Independent Hospital
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Review titled No One answers the phone and the voicemail box is full
Rated 2 stars out of 5
by Emma Connolly - Posted on 29 January 2024
I have tried to call this hospital numerous numerous times over the last 3 months, no one answers the phone, its very frustrating, how are we meant to communicate? I have sent emails but get generic replies. How are you meant to actually speak with a person and arrange an appointment???
Visited Don't know on January 2024
Review titled The London Independent Hospital
Replied on 31 January 2024
Dear Emma, Thank you for bringing this to our attention, and I sincerely apologise for the frustration you've experienced in attempting to reach us. We understand the importance of effective communication, and apologise for any inconvenience caused. We have investigated this matter and will address the underlying issues in our communication channels. In the meantime, we assure you that we are committed to resolving this matter swiftly. Your patience and understanding are greatly appreciated. Best wishes, Team at London Independent Hospital
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Review titled Unorganized
Rated 1 star out of 5
by Atefeh Eshraghi - Posted on 20 January 2024
I had an Appointmet with a Gynocologist with this hospital in December 2023 . The gynecologist give me a paper for scan and blood test . When I went to book them they took the papers from me and they told me they will send me the appointments . After one month I tried to contact them via phone . Their phone lines do not work . I attended the hospital after waiting for one hour they told me that they have lost all the papers in regards to the scan . They will call me next day as they need to get them from the doctor again . They never called me and I am now worried if they can not even mange my scan date , how can I trust them and go under treatment with this department . This hospital has no organisation they have no computer system to store information . They still use hard copy papers to arrange scans and they do not have enough staff to deal with phone calls . It’s very surprising that they have made this pretty hospital with no gear to run it . If you are private patient please consider your other options as I have had many experiences with different hospitals and nothing like this . I think the people who mange this hospital should really think about the infrastructure of this hospital not just a pretty floors and walls .
Visited Gynaecology on December 2023
Review titled The London Independent Hospital
Replied on 24 January 2024
Dear Atefeh, Thank you for bringing your concerns to our attention, and we sincerely apologise for the inconvenience you have experienced during your interactions with our hospital. We understand the importance of efficient and reliable service, and we regret that we fell short of your expectations. Your experience has shed light on areas where we need improvement. Rest assured that we take your comments seriously, and we are committed to addressing these issues promptly. We are actively investigating the lapses in our system that led to the misplacement of your paperwork and the subsequent lack of communication. Please be assured that we are taking corrective measures to prevent similar incidents in the future. Once again, we apologise for any stress or inconvenience this situation may have caused you. Your feedback is invaluable, and we are dedicated to learning from it and making the necessary improvements. Best wishes, Team at London Independent Hospital
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Review titled Excellent treatment, but terrible when telephoning
Rated 4 stars out of 5
by Mrs Seleena Veale - Posted on 16 February 2024
I can fault the treatment + care my Dad has received when I have taken him to his many, many appointments. However, trying to telephone the hospital borders on ridiculous! I have tried lots of times to make enquiries or change appointments but can never get through. I have left several messages on the answer machine but have never had a response.
Visited Don't know on December 2023
Review titled The London Independent Hospital
Replied on 07 March 2024
Dear Seleena, Thank you for taking the time to share your feedback regarding your experiences with our hospital. We greatly value your input as it helps us identify areas where we can improve our services. We are delighted to hear that your father has received excellent treatment and care during his appointments. Providing exceptional care to our patients is our utmost priority, and we are pleased to hear that we have met your expectations in this regard. Best wishes, Team at London Independent Hospital