The Highfield Hospital
Manchester Road, Rochdale, Lancashire, OL11 4LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Highfield Hospital.
Reviews
-
Review titled Excellent
Rated 5 stars out of 5
by Karen williams - Posted on 03 May 2025
The staff have been amazing throughout. From going in to being discharged, polite , efficient and kind. This kind of care helps when you go into hospital and I couldn’t ask for more And the Cappucino was perfect Thank you
Visited Orthopaedics on May 2025
The Highfield Hospital has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Anthony Dermody - Posted on 09 May 2025
From arriving to discharge the care was second to none. All staff were polite, friendly, informative and vey professional. They all looked after me excellently, before, during and after my procedure. A big thank you to all involved.👌👍👌👍
Visited General Surgery on May 2025
The Highfield Hospital has not yet replied.
-
Review titled Hernia
Rated 5 stars out of 5
by Frank Maguire - Posted on 10 May 2025
Fantastic team, especially the nurse who looked after me, very professional and thoughtful. Looked after very well
Visited General Surgery on May 2025
Review titled The Highfield Hospital
Replied on 21 May 2025
Hi Frank, Thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could provide you with a great experience where you felt well looked after by our teams. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards Nicola Gresty
-
Review titled Excellent Outcome
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2025
I underwent a total hip replacement just over eight weeks ago, with just one overnight in hospital. Thanks to the skill of my excellent consultant, anaesthetist and numerous kind and dedicated nurses I am recovering very speedily. Today I saw my delightful designated physiotherapist for the second time and she was able to sign me off. I can walk without pain and am constantly in awe of the kindness and courtesy with which I have been treated at Highfield Hospital, a shining beacon of best practice.
Visited Orthopaedics on April 2025
The Highfield Hospital has not yet replied.
-
Review titled Hospital admission
Rated 5 stars out of 5
by Bill Hutchinson - Posted on 28 April 2025
I would like to recommend this hospital for its excellence and friendly staff who go above and beyond the call of duty. Very friendly and patient and professional Could not of wished for a better team to look after me in my recent knee replacement
Visited Orthopaedics on April 2025
Review titled The Highfield Hospital
Replied on 03 May 2025
Hello Bill, thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Best wishes, the Highfield Hospital team
-
Review titled Good quality of care, but could be better
by Anonymous - Posted on 25 April 2025
I was admitted as a day case for an Arthroscopy on my right knee after having ACL reconstruction last year which hadn’t relieved my symptoms. The quality of care was good however there was just a few things that didn’t add up. I was asked about the possibility of being pregnant and I said that it wasn’t possible at all, however the nurse said she needed to check with the Anaesthetist as to whether I needed to take a test which was completely fine and I understood. However she never came back to tell me the result of that conversation. And then when I was being taken to theatre, I was told I had singed something that declined a pregnancy test which I hadn’t, I had signed to say there was not a possibility I could be pregnant. Additionally, after my surgery, I pressed the bell twice and had to wait well over 10 minutes for a nurse to come. The first time I had been sick and the second time I was ready to be discharged. After the second time a nurse came and said that she would be sending someone else to come and discharge me with some forms. I waited 30 minutes for this and the senior nurse that came was quite blunt when I had asked her what the surgeon had done. She said that all she knew was what had been discussed with me prior to surgery, however my surgeon was not entirely sure what would be done as it depended on what else had been found via the arthroscopy. I asked if I could have any more anti sickness tablets and she said she would go and ask, however did not return after 15 minutes so I left. Overall I am happy with the care I received, however I think there was just a few small things that could be changed to improve patient care like more communication between nurses as I was seen by 5 different ones (most of whom asked the same questions). This was particularly prominent when I had told them all that I had a screw in my knee from the previous ACL surgery (done at the exact same hospital with the same surgeon) and they all acted shocked and said they needed to inform other staff, which you would think would be in my medical records. Additionally, I think if the surgeon cannot come and visit you after surgery to explain what had been done, then they need to detail what they did to a nurse or other medical staff so the patient isn’t left wondering what had happened as for me, the goal of the surgery wasn’t black and white due to several complications with my knee.
Visited Orthopaedics on April 2025
The Highfield Hospital has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2025
The service that Highfield hospital in every department was extremely good from the reception to they physiotherapist which was appointment and the staff on the ward also Nothing was too much trouble for them and they kept me pain free throughout The surgeon was brilliant explaining answers to any questions well.
Visited Orthopaedics on December 2024
Review titled The Highfield Hospital
Replied on 07 February 2025
Anonymous, we're so glad that we were able to go above and beyond your expectations! It's great to hear that all aspects of your patient journey was positive. We are always more than happy to assist you if anything else comes up. Take care! Nicola Gresty
-
Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2025
All aspects of the hospital made me comfortable including pre and post surgery. Physio helped out with my return after surgery. Everyone was very friendly and helpful.
Visited General Surgery on October 2024
The Highfield Hospital has not yet replied.
Information supplied by Circle Health Group Limited