The Great Western Hospital
Marlborough Road, Swindon, SN3 6BBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First class speedy treatment
Rated 5 stars out of 5
by John Barber - Posted on 07 August 2023
I suffered an amaurosis fugax involving my Right eye. I came to the AandE dept at the Great Western Hospital and had an urgent referral for a carotid duplex which revealed a severe internal carotid stenosis. This was rapidly followed by a telephone consultation the next day wirh one of the consultant neurologists who said I needed an urgent surgical referral. I asked to be referred to the John Radcliffe Hospital in Oxford as I had previously had a Left Atrial abberant pathway ablated there. This was agreed and within a week I saw a vascular surgeon at the John Radcliffe Hospital and a week later I underwent a sucessful Right internal carotid endarterectomy under local anaesthesia. I am now recovering at home. Basically, I am saying I had wonderful assistance all along the line from amazingly competent medical practitioners who between them appear to have saved me from a major stroke or even death and I cannot thank them enough for the highest standard of care. All those involved along the line, medical,nursing and ancillary were most professional and gave me an amazing standard of care. Thank you!
Visited Neurology on July 2023
Review titled The Great Western Hospital
Replied on 08 August 2023
Thank you, John, for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from various departments within the Great Western Hospital. We will share your comments with the teams who will very much appreciate that you took the time to get in touch.
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Review titled Excellent care
Rated 5 stars out of 5
by David Hart - Posted on 30 June 2023
Would like to thank A&E for the professional way they delt with an emergency and the quick reactions for treatment and excellent service. Without them things could been a lot worse on 30/6/23 for certain boy. Your amazing.
Visited Accident and emergency services on June 2023
Review titled The Great Western Hospital
Replied on 03 July 2023
Thank you for telling us about your experience at the Great Western Hospital. We are delighted to hear your positive feedback on the care and treatment you received from the Emergency Department. We will share your comments with the team who will very much appreciate that you took the time to get in touch.
Provided by Care opinion
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Review titled Totally useless
Rated 1 star out of 5
by Beverly McKinney - Posted on 22 May 2023
After waiting over 5 months for an appointment was sent to bath,amazing hospital,then given an appointment to receive my results, this was cancelled but I was not informed of this called the GWH and was unable to get anyone to answer the phone so called the secretary and was told (by pre recorded message) it would take 5 working days for a reply which never happened. This hospital is a total joke
Visited Gastrointestinal and Liver services on May 2023
Review titled The Great Western Hospital
Replied on 24 May 2023
Thank you for your message. We are sorry to hear the recent care you received did not meet your expectations. We are very keen to learn from our patients’ experiences so we can continuously improve our services. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
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Review titled Terrible place
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
as per title and 586 days waiting for an appointment, this is a complete joke, you destroy peoples heath with what you call "service". What is the point you actually exist??? I pay nearly £300 monthy on NHS from my slary and get nothing for this money. Going abroad to see normal doctors within reasonable time!
Visited Ear, Nose & Throat on May 2023
Review titled The Great Western Hospital
Replied on 24 May 2023
Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We would welcome you contacting our Patient Advice and Liaison Service (PALS) so we can look into your concerns by emailing gwh.pals@nhs.net or calling 01793 604031.
Information supplied by Great Western Hospitals NHS Foundation Trust